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Business Profile

Electronics and Technology

Anker Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 194 total complaints in the last 3 years.
    • 103 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed ORDER: ****************** on 9/23/24 via TikTok Shop from Ankers official account. They put they are experiencing delays in shipping however I have not received any update on when I will receive the product. I reached out on 9/26, 10/1, and 10/2 to know when the product will be shipped. Im not requesting a refund, I simply want the product I paid for but all Ive heard from the company is we are working on it.

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They pushed out an update to their one of their Eufy security products on August 9th, 2024. Or at least one. Right away, my homebase was offline, my doorbell S330 was offline, my eufycam 3 (s330) went offline, my solocam s340 went offline. Eventually I was able to re-add the solocam s340 to the wifi, but not to the home base. The Doorbell s330 will not connect to the wifi. The Eufycam3 is so broken it only connects and works like 2 feet away from the homebase 3. The homebase 3 will not connect to the wifi. I have been dealing with their support for weeks now. If i cannot opt out of forced updates, then they are directly responsible for the failure of my security system. So far the "support" has suggested that the homebase 3 is the culprit for this failure of all my video secuirty.

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A wife security camera/floodlight stopped working. Tech support was unable to get it functioning properly. We were told a replacement would be sent in 5-7 days as the product is still u see warranty. 2 weeks later they state that product is not in Stock and they cannot provide a time frame for replacement none can they offer a similar product for replacement.

    • Initial Complaint

      Date:09/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase the five piece home monitoring kit. The kit included the homebase station and five window door openers. I also purchased some cameras and all of these things were in my home this summer in August. I have a 2.4 and a five mega hertz router, no matter what I do these devices are always off-line. Ive made them aware of this and followed all the instructions they have given me to correct it. I have finally realized this is a scam. They make you feel like you never have to pay monthly charges but every time you turn around you throwing $100 at some new device to make this good.

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a doorbell camera from Eufy on January 8th, 2023, for $174.19. By December of the same year, the camera stopped working and wouldnt connect to Wi-Fi, despite following all troubleshooting steps. Eufy sent a replacement, which I received by January 7th, 2024, but the same issue occurred with the new device. On September 17th, 2024, I reached out to Eufy again, but they have failed to acknowledge or replace what is clearly a defective product and are not taking any action to rectify the situation. At this point, I need a full refund, as it seems Eufy is knowingly selling defective products that only work for a short period, leaving customers stuck with costly, unreliable devices after the warranty expires.

    • Initial Complaint

      Date:09/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a baby monitor 13 months ago, before my baby was born in preparation for his arrival. The purchase was made August 20, 2023 and I paid $127. The baby monitor has stopped working properly. The monitor itself is not making a connection to the camera and the camera is automatically moving without anyone touching the controls. I have contacted the business and they have told me that the product is out of warranty and are offering no options for repair. A baby monitor should have a useful life for at least a few years as it's indented to be used for babies and toddlers.

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an item from anchor the Anker solid kit. I received a defective unit and tried to return it the day. I got it due to it being defective. They have been pushing me into loops and loops over and over again, requesting serial numbers, photos and videos of this issue time and time again for the last couple of months Ive been hopeless. Ive opened up a dispute with my bank, but because I made it with a debit card, the bank will not be able to help all Im wanting is my money back or resolution of this case I just want a simple return Im not asking for much I dont appreciate being pushed in the loops, asking for the same information time and time again and then after I do so they say its not returnable whenever I received a unit that doesnt work out of the box now Im stuck here with a $4000 bill with no resolution to my case. And being lead on

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a brand new Eufy RoboVac L50 as a gift and within less than two months Ive already had nothing but problems with the unit and the customer service. After about a months use I noticed my unit wasnt collecting dust or dog hair anymore. Would just roll over it. Upon inspection I noticed the motor that propels the rolling brush underneath the unit was stripped completely. Ruining the motor and brush. After an unnecessarily lengthy chat with their customer service I had to buy a replacement motor for $18 since my item was a gift and not bought directly from them, no warranty was honored. So I let that slide and just bought the motor and installed it per spec and everything was done correctly. Not even a week later I noticed my unit started making a grinding/clicking noise so I stopped it and check underneath thinking something was just stuck. Nothing was stuck but noticed the roller brush was already half worn out. Irritated I contacted the customer service and told them the issue that happened. Was told by customer service that these units are prone to this issue, basically telling me its a manufacture defect. With that information I was no longer granted help. Only to regularly check the brush for normal wear and tear and buy new brushes when needed. Not even a week passed and Im expected to regularly check on a defected product? Unreal customer service. I want a brand new replacement that isnt prone to defects.

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a security kit from Eufy (Anker subsidiary) on 9/15/24. Product did not perform, having multiple issues within the first week of ownership. Requested a refund with the manufacturer, following their refund process. Received an email requesting information on the unit and why a return was requested. Informed of the problems encountered with the product and requested a refund be process along with steps to return product. The customer service has stopped responding to emails after it was stated that I would not like to troubleshoot the issues and would like to return the product. I am unable to return this product now, which is well within the 30 day return they offer.

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bought a s220 solocam and a home base well it turns out after warranty claim after warranty claim after claim it still doesnt work right Im requesting a full refund on both items and to be done with this brand. They offered 50% back but that is not going to work as it will only be 40 bucks for the camera. No way if you do not give my money back I will do a chargeback

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