Business Profile

Car Sound Systems

Car Toys Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

This profile includes complaints for Car Toys Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

85 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a backup camera from this business a year ago. Recently it stopped working and I took it back to the business hoping they would warranty the work for me. When I got there they told me that they have a new system and that all of their information of previous receipts and warranty information has been lost. They told me they can only help me if I provide a hard copy of the receipt which they did not give me because they assured me that everything was in their system and as long as I provided my phone number they could bring everything up. They refused to help and told me to purchase a new camera. This is an unacceptable business practice.
Initial Complaint
Date:10/10/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday September the 27th I dropped off my car at car toys to get the remote start installed. When I picked it up I noticed two lights on the dashboard so I asked the tech who said I just needed to drive it so it could recalibrate again. I drive it for a couple of days and the lights didn't go away. I was back and forth to car toys and they didn't resolve anything so the manager REMOVEDasked me to take it to REMOVEDdealership to get the diagnosis and then come back if they found that that was related to the installation. So effectively REMOVEDfound that the problem was related to the remote start so requested to remove the wires and everything. I went back to car toys with all the diagnosis to get the remote start remove and get my $550 plus REMOVEDfrom the diagnosis refund and the manager kept telling that since that store in underva new ownership now REMOVEDaudio and tin he could not get me a refund. I have the receipt statement, the diagnosis from REMOVEDand he still didn't want to help me. It's very frustrating that my car was working properly and no lights on the dashboard before I dropped it off and now I'm wasting money because they screwed something up while the installation. I just want my money back so I can fix my car now that's all I want.
Initial Complaint
Date:09/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand-new truck from REMOVED. As part of the purchase agreement, I paid for power running boards to be installed. REMOVEDsubcontracted the installation to Car Toys, who ordered and installed the running boards. Since then, Ive been caught in finger-pointing and unfulfilled promises, and the issue remains unresolved.Details:The same day I received the truck back from Car Toys, the passenger-side running board began squeaking.I reported the issue to REMOVED, who referred me to Car Toys since they performed the REMOVEDCar Toys, the store manager told me to just live with it. After pressing further, I was put in contact with their commercial manager, REMOVED.REMOVEDattempted to troubleshoot (including suggesting spraying grease) and later said a warranty claim would be filed. I was told to bring the truck in, but when I arrived, I was informed REMOVEDno longer worked there, and no one knew about my appointment. At this point, the issue had already been ongoing for three weeks.I was then referred to REMOVED, the North Commercial Manager. REMOVEDinitially said he would handle it, but later admitted he forgot to follow up. He eventually contacted the distributor, who said this was a warranty issue that needed to go to the manufacturer (REMOVED).For the first timeover a month and a half inI was asked to provide a video of the problem. I promptly sent one, but after two more weeks, I had no response despite calling and texting REMOVEDmultiple times.On September 10th, I finally spoke with REMOVED. He said he was still waiting on AMP, and admitted hed only tried email and not called them. He promised to call and get back to me. It has now been over a week with no response.I also brought the truck back to REMOVEDto show the issue in person, but they continue to defer responsibility to Car Toys.
Business Response
Date: 09/29/2025
To whom it may concern,

We would have greatly appreciated the opportunity to address and resolve the issue being experienced. However, the client chose to rectify the issue independently and subsequently requested a partial refund from Car Toys.

We informed the client that, as the dealership contracted and paid for the installation services, we are unable to issue any refund directly to him. Any applicable refund could only be issued to the dealership directly. Thank you so kindly for your understanding.

Respectfully,
REMOVED
COL Regional Manager
Car Toys, Inc.
Customer Answer
Date: 09/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
I will inform the dealership of the partial refund and expect the dealership to pass the partial refund to myself

Sincerely,

REMOVED
Initial Complaint
Date:08/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint regarding the service I received at Car Toys. I initially had tinting applied to my vehicle, but the first attempt was botched so severely that the store manager admitted fault and offered to REMOVEDthe job at no cost. Unfortunately, the second attempt was even worse, the technicians failed to properly remove residue and, more concerning, scratched and damaged the defroster lines on my rear window, rendering the defrost function unusable and leaving visible scratches.When I returned, the store manager inspected the vehicle and confirmed the rear window was ruined. I was assured Car Toys would replace the back window and redo the tinting at a nearby store with a more experienced installer. However, despite repeated attempts to schedule the repair, my calls have largely gone unanswered. On the rare occasions Ive spoken with staff, Ive been told the regional manager is still working on approval. It has now been nearly a year with no progress, leaving me with a damaged vehicle and no resolution.After getting second and third opinions from local tinting companies, both shops told me this was the worst tint job they had ever seen in their careers. They explained that the damage was so severe it would require astronomical costs to properly reverse the mess that Car Toys created.For reference, I paid $500 for the original tinting at Car Toys. A second opinion estimated it would cost at least $2,000 to remove and replace the tinting, not including the expense of a new back window that your team admitted was damaged during the second attempt.This situation is unacceptable. Not only was the service mishandled twice, but my vehicle was left in worse condition than before, and Car Toys has failed to follow through on its promise to repair the damage. I am requesting immediate action to replace the rear window and complete the tinting as originally promised, or appropriate compensation for the full cost of repairs elsewhere.
Business Response
Date: 09/02/2025
To Whom It May Concern,

Please know that if our shop is responsible for the damage to the vehicle as stated, we will follow our internal damage claim process to ensure that any issues are properly repaired or corrected.

To begin this process, I will attempt to reach REMOVEDby phone on Tuesday, September 2nd, using the number provided. I (REMOVED), or REMOVEDwill be Mr. REMOVEDprimary contact in resolving this matter.

Respectfully,

Don Longworth
Regional Manager Team PNW
Car Toys, REMOVED
Customer Answer
Date: 09/08/2025

Complaint: 23771753

REMOVEDhas reached out saying that they are working on it and requested more information. Not resolution has been made yet.
Sincerely,

REMOVED
Business Response
Date: 09/26/2025
To whom it may concern,

Thank you so kindly for your patience through our processes.I was able to contact REMOVEDand confirm that the claim payment has been mailed. I also provided tracking information to REMOVEDfor the payment shipment. We sincerely appreciate this opportunity.

Gratefully,

REMOVED
Interim WAS Regional Manager
Car Toys, REMOVED
Customer Answer
Date: 09/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
so i purchase a car stereo with backup camera not from car toys. i brought in the stereo and ask if this would fit in my car. i agreed to pay for them to install the stereo and backup camera. they told me yes. later when i came back i found that the stereo and backup camera was installed but when i tested the stereo i notice it was just sliding back and forth. i ask why is this not bolted in. they said that there was not a way to install it where it would not slide around. i was upset that they did not notify me to tell me that and continue to install the device. i told them that i wanted a refund. they did not offer the refund. i ended up buy a stereo from them and having it installed. i want the refund for the installation charge.
Business Response
Date: 08/19/2025
To whom it may concern,
Please know I will need to speak with REMOVEDvia phone to gain a better understanding of the situation. Although we do install electronics not purchased from Car Toys, we do not warranty the product itself or guarantee how it will work. However, we do have a lifetime guarantee on the installation itself so if the work that we did were to fail we would fix our work for free.
It appears we provided you with the installation requested on your customer-owned product, and when the product you provided did not operate or fit to your satisfaction, you opted to purchase equipment from us that REMOVEDwe can understand the frustration, the Car Toys team wanted to help by not charging for the uninstallation of your customer-owned product, or the installation of the radio purchased from us.
Respectfully,
Don Longworth
Regional Manager Team PNW
Car Toys, Inc.
Customer Answer
Date: 08/21/2025

REMOVED-copy-source="MessageBody" style="margin: 0px; padding: 0px; font-size: 15px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-stretch: inherit; border: 0px; line-height: inherit;">How do i get in contact with the regional manager REMOVEDor case id to discuss the complaint id 23714973.

My phone number is REMOVED

REMOVED
Customer Answer
Date: 08/27/2025
REMOVED-copy-source="MessageBody" style="margin: 0px; padding: 0px; font-size: 15px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-stretch: inherit; border: 0px; line-height: inherit;">I havent hear back from car toys regional manager.
Has he repkied bacm to the email regarding contacting me
Business Response
Date: 09/05/2025
To Whom It May Concern,

I have been in continuous communications with Mr. REMOVEDvia phone, most recently on September 4, 2025. In preparation for our upcoming conversation, I have been reviewing the situation and consulting with the staff involved to gain a clearer understanding of the events that took place back in March. Mr. REMOVEDand I have agreed to speak again tomorrow to discuss my findings.

Sincerely,

Don Longworth
Regional Manager Team PNW
Car Toys, REMOVED
Customer Answer
Date: 09/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:08/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had Car Toys install a 360 Camera system into my truck along with a TV Tuner and power for a USB Hub into the dash.360 Camera System:All wires were pre-ran to the left/right a pillar, front firewall, and rear passenger seat.Car Toys was instructed to run the camera through the umbilical and if there was no room to drill a whole in the A-Pillar to run one.They drilled a hole through both the left and right wiring harness that goes from the A-Pillar to the door to connect to buttons, etc.Not only that, they never wired the cameras to the turn signal for activation.Upon pickup the cameras for the right and left didn't work.Called the store whom told me they would need the truck for an entire day which seamed odd.Took the door panel off myself to find all of this REMOVEDaddition, they never even zip tie the wiring harness protective cover back on.Furthermore the cables running the cameras were extremely damaged and broken.Due to how much it had been raining and the technician whom didn't zip tie the harness water was allowed access into my door, and body of the truck which could have damaged everything even more.Half of the door screws were missing and were later found attached to the speaker which was damaged as of a result.I will need to bring this into a repair shop to see how much this will cost to fix let alone where they tied in for power and ran the cable through the firewall for the front camera. Other issues include the cameras were not fully seated and that they would become unplugged when the mirror was extended.When I asked for an itemized bill I was given a two line bill without any explanation of services.
Business Response
Date: 08/14/2025
To whom it may concern,
I spoke to Mr. REMOVEDpersonally. Mr. REMOVEDwill be going to the REMOVEDdealership tomorrow where they will provide him with an estimate for the cost of repairs. After I am sent the estimate, Mr. REMOVEDand I plan to figure out the best course of action. Subsequently I have coached the store location team to be sure moving forward our customers fill out and sign our waiver when we are making permanent modifications.
Logan REMOVED
COL Regional Manager
Car ToysREMOVED
Customer Answer
Date: 09/10/2025
REMOVED-copy-source="MailCompose">Good evening sir,

Now car toys is denying any wrong doing and not willing to pay for the repairs. I had gone to both REMOVEDand had there own inspector come out whom stated that was definitely damage from car toys, let alone all my evidence of photos, videos, email, phone calls recordings, voice recordings, text messages etc.

They even listed the store as permanently closed on REMOVEDmaps due to the issue.

They had also reported my review of the store on REMOVEDmaps in an attempt to remove it.
Business Response
Date: 09/16/2025
To Whom It May Concern,

Please be advised that Mr. REMOVEDhas been made whole by our insurance provider, REMOVED. We have received a closing letter from REMOVEDconfirming that the claim payment has been made in full.

As of September 9, 2025, this matter is considered fully resolved.

Respectfully,
REMOVED
COL Regional Manager
Car Toys, Inc.
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The technician who installed my intoxalock interlock device unplugged my driver side knee airbag during installation resulting in the airbag maintenance required light to turn on upon turning on my vehicle in their parking lot. The tech told me that it should go off within a couple days and to come back if it doesnt and they would directly pay REMOVEDfor the service. A week goes by and I try to get this resolved and was then told that I need to go get the work done and come back with a receipt for refund. Given that answer and my current financial situation, I had drove for months without a working airbag. March 21st I finally have the funds to get this taken care of and upon inspection from REMOVEDthey had found that the driver side knee air bag was unplugged during installation and never plugged back in. I then go back to Car Toys to give them the receipt for refund and was told that they would call me as soon as they have the cash to pay me. A week goes by and still nothing so I request for them to send it to corporate for them to send me a check via mail within 2-6 weeks. 4 months later and I still haven't heard anything from car toys corporate office via email, phone, or mail. There has been absolutely zero attempt at resolving this and I will be taking to small claims court if they don't make things right with this review.
Business Response
Date: 07/29/2025
To whom it may concern,
Mr. REMOVEDis all taken care of and is happy with our resolution at this time. Mr. REMOVEDwas issued a refund last week from the REMOVEDSouth store. I explained to Mr. REMOVEDthat the previous regional manager was handling this situation but unfortunately did not make me aware of this issue upon his departure. I extended my sincere apology for not being aware of the issue sooner and apologized for the delay.

Thank you,

REMOVED
COL Regional Manager
REMOVED
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My dissatisfaction is with CarToys at the REMOVEDStore and the Store Manager REMOVEDon 6/7/25. REMOVEDis a person whom I do not wish to have any more involvement with (screwed up and doesn't want to admit it).. Reasons beingSelling me and charging me to install a backup camera I didn't need since my 2019 Jeep Wrangler I brought in for diagnostic service had a back up camera already and I was told the camera they sold me would work with my existing radio and it didn't. It all started with a 160 charge for the diagnostic; which I was fine with that charge. REMOVEDsaid the camera in the jeep was not compatible with the radio I had. He said I needed a 200 dollar back up camera from CarToys and the installation was 200, but he would wave the diagnostic fee of 160 and that would fix the problem. I did't have any problem paying that because the 400 would be worth having a backup camera. After waiting over three. I was told that the camera they installed won't work either. I was charged for installation and sold a product (back-up camera) that did not fix the problem. No working back up camera! I had been there over 4 hours. I was tired of being told they "could do something they couldn't ". Why wasn't I sold a compatible radio which they make for my jeep instead of being pushed into one of there off the shelve quick fix products and thenvcharging me a ridiculous labor charge when a compatible radio would have saved me hundreds. I don't understand why I am paying installation for the backup camera and putting a radio in when they could have and should have gotten the correct radio for my 2019 Jeep Wrangler Sport that already had a back up camera. So I don't care to keep anything sold me or pay any more than the diagnostic charge. What I needed to happen after the diagnostic, was to have a professional Audio Store CarToys like is suppose to be, sell me a radio that was compatible with my Jeep and the backup camera I already had.
Business Response
Date: 06/24/2025
Hello Mr. REMOVEDappreciate your feedback and are sorry to hear that your experience did not meet expectations. As you know, identifying the root of an issue can be particularly challenging when there is uncertainty about what was previously installed in the vehicle.
That said, the radio that was installed is indeed compatible with your vehicle.However, we understand from our recent conversation that you are not fully satisfied with the current unit.
Weve both been in contact with REMOVED, the store manager at our Plano location, and it sounds like he has identified an alternative option that may be a better fit for your needs. Im confident he will be able to assist you in finding a suitable resolution.
Please dont hesitate to reach out if you have any additional questions or concerns.We're here to help.
Respectfully,
REMOVED
TX Regional Manager
Car Toys, Inc.
Customer Answer
Date: 07/15/2025
REMOVED-copy-source="MessageBody" style="color: inherit; margin: 0px; padding: 0px; font-size: 14px; font-family: inherit; font-weight: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; border: 0px; line-height: inherit;">CarToys ceases to amaze me. I brought in a perfectly functioning installed radio and now there is a gapping hole in the middle console of the dash and another hole in another part of the dash where you charge your phone. I was so sick and tired of the performance of the equipment CarToys sold me, their attitude and incompetence advice on my first rodeo. See first complain. I had the Plano store take everything out and give me a refund on this batched up job of a stereo installation I was thrown at. Little did I know until two days later that they left this gigantic hole in the dash which was suppose to have a factory bezel covering it up. Where is the REMOVEDbezel they took off the jeep. It was part of the manufactured vehicle parts. Not a throw away. If you dont know what it is dont toss it. Now I cant get an audio shop to put in another radio until I either get that bezel returned or get another one which I am sure isnt cheap. How can a business that says it specializes in audio installation keep robing my vehicle of the factory parts that it had when I brought the Jeep in. They didnt replace the factory bezel after taking the radio out. They left a hole in the dash where you charge your phone and the whole vehicle now looks like its been broken into and the dash looks like it was left by a bunch off scavengers. I am REMOVED. I want my factory bezel back and the part that goes in the dash that I had when I brought the vehicle in. They got rid of both of these for some lazy aREMOVEDreason. I think CarToys is a nightmare come true for anyone that is wanting their car stereo upgraded or installed. I have to now start looking for salvaged parts or buy factory new ones to replace the parts they discarded and wont return. This horrible business tells me all sorts of lies why they cant help me, return my factory parts off my jeep. I have a good mind to sue them.

REMOVED REMOVED. I M CALLING REMOVEDat the REMOVEDstore and the General Manager REMOVEDor somebody. I have his name written down somewhere. Now we are going to have this fixed for the third time.
Business Response
Date: 07/22/2025
Good afternoon Mr. REMOVEDyou for bringing this matter to our attention. We understand your concerns and appreciate the opportunity to respond.

At the time of the original installation at our REMOVEDlocation, you informed our team that you had recently purchased the vehicle and that it already had an aftermarket radio installed. Based on our inspection,the vehicle did not contain any of the original factory parts you now believe were not returned. Its important to note that the type of aftermarket radio previously installed required the removal of more components than a standard unit, which may have contributed to this confusion.

We did confirm that the product we installed was fully functional and operating as intended. However, in an effort to prioritize your satisfaction, we issued a full refund after learning that you had identified an alternative solution that better suited your preferences.

At this time, we have no record or possession of any additional parts belonging to your vehicle.

We truly value your business and are committed to providing the highest level of service. If theres anything further we can do to assist,please dont hesitate to reach out.

In collaboration with,

REMOVED
Texas Regional Manager
Car Toys, Inc.
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So called 'manager' REMOVEDwas very condensing and abrasive. Lied about the conversation we had just so he could try and make the miscommunication my fault. All of my calls are recorded and even after I showed him he was in the wrong he doubled down on being disrespectful. Saying he's not going to argue with me when there was nothing left to argue about. He was wrong and couldn't even admit his mistake. I have had to go get service there 3 times for the car audio they installed and somehow it's my fault not them installing it. I paid over $1700 for an amp and one subwoofer installed that keep shorting or blowing only to be told the amp they installed is too powerful for the sub they sold me. I would think that is something they would know before selling/installing the equipment.
Business Response
Date: 06/09/2025
To whom it may concern,
REMOVED, our store manager got in contact with Mr. REMOVEDin the afternoon of Thursday June 5th. REMOVEDdiscussed Mr. REMOVEDconcerns, and assured him that the system Car Toys installed is within the normal specs for us to sell. REMOVEDprovided Mr. REMOVEDwith a more extensive understanding of the range depth of power handling. REMOVEDassured Mr. REMOVEDthat the Audio claim was filed same-day as his service appointment of the amplifier inspection with us, and subsequently a replacement subwoofer was ordered within the same service appointment as well. REMOVEDoffered Mr. REMOVEDan exchange for the same replacement subwoofer, and to warranty the defective one out under his original purchase agreement. REMOVEDalso extended an offer to exchange the defective 2-ohm subwoofer, for a 4-ohm version subwoofer. REMOVEDalso assured that he would continue to explore other options in partnership with continued communication with Mr. REMOVEDMr. REMOVEDseemed to be okay with this resolve to the best of my understanding.

Respectfully,

REMOVED
Customer Answer
Date: 06/10/2025

Complaint: 23407508

I am rejecting this response because:
Unfortunately not only has it been 5 days since this conversation it has also been 20 days since the replacement was 'ordered' it took less than a week last time. My appointment was on May 21st it is now June 10th? Supposedly the replacement was 2-3 days out from our conversation on the 5th? Now speaking with someone today June 10th he states the replacement should be here tomorrow as it was sent to them overnight? Getting lied to time and time and time again is infuriating. Its ok to tell the truth and be humble when you make a mistake. As far as 'more extensive understanding of the range depth of power handling' i don't think saying "i can't even say that if you spent a million dollars on anything that you wouldn't damage it' is a 'more in depth' understanding. I've had systems before that cost way less that have never had an issue.
Compensation for all of my wasted time do to lies is warranted.

Sincerely,

REMOVED
Business Response
Date: 06/21/2025
To whom it may concern,

We contacted REMOVEDand he agreed to come back into our REMOVEDstore location on Tuesday, June 24th at 10am. REMOVEDis allowing us to upgrade him to a superior Alpine amplifier. The Central Aurora Store Manager, in collaboration with the Central Aurora Installation Manager, will be there to ensure the customers satisfaction of the job done is met. We are thankful for the opportunity to work with REMOVED.

Respectfully,
On behalf of REMOVED
COL Regional Manager
Car Toys, Inc.

Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello my name is REMOVEDand the account is under my husband REMOVEDI would like someone to call me about the nonstop problems with our stereo system and the speakers its been nonstop problems and my husband has to keep taking time off of work just to come in and we lost out on $4000 because of all the time he had to take off and plus gas and get it fixed just for the same problem over and over to keep happening this has been going on far to long now and other problems and we live 3 1/2 hours from the Location on 82nd we never had any problems until store on REMOVEDcar toys touched it and then from there, its just been nonstop problems and The speakers we just bought and they sound like sREMOVEDalready and when we took it back in and told them what is going on every time they get an attitude about it but there is no way in hREMOVEDwe should keep having problems and you can go back in our file and you can see nonstop coming into you guys and like I said my husband has to take off days from work every time we have to bring in the vehicle and we live 3 1/2 hours away!! And REMOVEDat the 82nd store is really rude about the situation!! We shouldnt have to keep coming in nonstop multiple times out of the months just to figure out whats going on with our stereo!! My husband shouldnt have to keep taking time off of work nonstop, just for the same nonsense to keep happening!! And 5-17 we took the truck in once again and whoever the person that helped us has no clue on what he was doing at all!! At this point, we just want some money back you can see how much money we spent with you guys and we spent a lot already for the same problems and different problems to keep happening!! And they want us to pay another 1600 And mind you we have already paid out alot of money we just want to go somewhere else at this point
Business Response
Date: 06/11/2025
Hello REMOVEDand REMOVED,

I contacted the store to gain further insight into what transpired in this situation. At this point I think it is best we connect by phone so I can understand your perspective of the problems arising, and how we can address them best. We do offer a lifetime labor warranty on our work, and we would be more than happy to work with you to fix any issues you may have. I will be in contact with you directly by phone.

Respectfully,

Don Longworth
Regional Manager Team PNW
Car Toys, REMOVED
Customer Answer
Date: 06/11/2025

Complaint: 23406174

I am rejecting this response because:
Ever since we came to car toys to get our stereo done its been nothing but problems multiple times and still is nothing but problems we have replaced our stereo multiple times and the harness wire multiple times then multiple upgrades already REMOVEDrem; -webkit-text-size-adjust: 100%;">and we shouldnt have to do another upgrade just for our stereo to work right and to have good speakers that dont pop every second in the REMOVEDgoes out nonstop. It always says were in the ocean or in a field and we use our REMOVEDa lot for dog shows, and so my husband can use it for work and my husband is missing so many days of work and pay because we have to constantly keep coming out to you guys just to get it fixed just to leave within minutes for it to not work again and we shouldnt have to keep coming out multiple times out of the month and like I said we live three hours away plus all the gas we have to pay for!! It would be highly appreciated If you would give us a call today because we should not have to keep driving around without any music going or REMOVED.
Sincerely,

REMOVED
Business Response
Date: 06/19/2025
To whom it may concern,

I spoke with REMOVEDand REMOVEDtoday and sent up an appointment for them to go to our Clackamas location on 6/20. We will upgrade their amp and subwoofer at no extra cost to them, and continue to address any other issues they have.

In collaboration with,

Don Longworth
Regional Manager Team PNW
Car Toys, REMOVED

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Complaint statuses

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Car Toys Inc is NOT a BBB Accredited Business.