Reviews

Review Details

• Review fromEllen M

  Date: 11/25/2024

  4 stars
  I have had this svc for nearly a yr. Excellent! Faster, lower cost & MUCH more reliable than my prev provider. ALL employees have been helpful, pleasant & respectful. All businesses should have their reps trained by whoever trained these folks. Billing issues have been a problem. 1. Installation fee only for lowest speed. Expressed concern re indirect discrimination against those with the least purchasing power & trying to justify it-an effect of "incentive" pricing. Contacted by another rep & that fee was waived. 2. Told that my svc was a reg. price & not a promotional. 1st stmt. listed it as a promotional & indicated that the price would be increased shortly. Sales rep checked that the price would not be incr. during the yr. 3. Fee for paper stmts increased by $1 with no notice. I could avoid the fee by going online. Set up cc as an auto payment. Later my cc info changed but something happened with entering the info & cc wasn't debited. Rec'd an overdue notice. IT person said that the lack of that email verifying paymt indicated the bill wasn't pd. Told that I should have known. I suggested some notification of this be added. That issue was fixed. 4. Cc debited $4 more than amt due on stmt. Per the rep, convenience fee for use of cc began. Told they would have sent a sep. email which I didn't get. I had overlooked a notice at the end of my online stmt. No $4 fee was listed on stmt though. Re. legalities in my state, conv fees allowed, service fees for cc's not. Conv fee approx $2 more than cc svc chge. By law, fee supposed to be on stmt. Credit for $4 was given. I have auth bank draft but having unexpected amts coming directly out of bank acct. is worrisome. With a cc I can delay payment until a dispute is resolved.

  Lumos Networks, Inc.

  Date: 12/09/2024

  Ellen, we are thrilled to hear that you are enjoying faster, affordable, and reliable Fiber Optic Internet with Lumos! It’s good to hear that our agents are providing an excellent customer service experience. We are here to help with your billing concerns, as we want you to fully understand your billing account and be confident in the options that we have available. It appears you have already talked with our representatives, but should you have an additional inquiry, please don’t hesitate to contact Lumos at ************. We thank you for your continued business!

• Review fromEssence L

  Date: 11/19/2024

  1 star
  The worst company i have ever worked with. I had 2 business internet accounts with this company and I paid my bill of 400$ for the restaurant which they told me was all i had to pay and they cut off my club internet and now telling me they cut off my restaurant internet just because and now there telling me i have to pay both in order to cut on both which i just paid a week ago. They was rude and i tried to work with them but they really rude

  Lumos Networks, Inc.

  Date: 11/21/2024

  Essence, thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation must be.
  Your comments will be shared with our leadership team to help us identify areas where we can improve. We’d also like the opportunity to address your concerns directly. Please don’t hesitate to reach out to our team and request to speak with a supervisor who can assist you further. We value your business and hope to resolve this matter to your satisfaction.

• Review fromDaniel B

  Date: 10/23/2024

  1 star
  Pretty shady to situate yourself as the local monopoly on fiber optic internet then “allow” yourself 24 hours to reinstate service after a single missed payment is rectified.

  Lumos Networks, Inc.

  Date: 10/25/2024

  Daniel, we understand how important a reliable internet connection is to you. Once your payment was verified, our reconnection process was initiated, which can take up to 24 hours to complete. We’re pleased to confirm that your internet service was restored early on the morning of October 24. If you need any further assistance or help ensuring your service is functioning properly, please don’t hesitate to contact us at ************. Thank you for being a Lumos customer.

• Review fromJason C

  Date: 09/15/2024

  1 star
  This company skirts around ethical behavior by vaguely letting towns and cities know what their objectives are. In ***** ******** specifically in the midlands region, they have cause chaos through their unprofessional installation practices and arrogant business practices. They are a nuisance to the community. They cut power lines , dig on private property, cut water lines and have no plan for remediation. They hire mostly illegal immigrants to do the hard labor for low wages. Their managers treat them terribly by verbally abusing them and over working them. This company is awful and unethical.

  Lumos Networks, Inc.

  Date: 09/25/2024

  Jason, we appreciate your feedback. Lumos wants to assure you that we’re dedicated to upholding the highest ethical standards in all of our operations. For example, we ensure that all necessary permits are obtained before beginning any construction, and we work within the designated easements and rights of way to minimize disruption to the community. We also make every effort to restore any impacted property to its original or better condition.
  In addition, Lumos is fully committed to compliance with all labor laws and regulations. If you have a specific concern that you would like to discuss, we encourage you to contact us directly at ************. We’re here to listen and work toward a resolution.

• Review frompaul K

  Date: 03/22/2024

  1 star
  If you are thinking of using Lumos, RUN, DO NOT WALK, to any other service provider. For weeks they have negleted to fix a problem with my TV

  Lumos Networks, Inc.

  Date: 03/25/2024

  Paul, we apologize for the inconvenient service trouble you have experienced with your TV. In reviewing your account, we notice that most of the problems occurred before you changed over to our Streaming platform. After the change, our Engineers did identify and correct a system issue. If you are still experiencing problems, please contact us so that we can investigate into the trouble. As always, thank you for your feedback as it helps us to improve. Thank you.

• Review fromHelen K

  Date: 12/12/2023

  5 stars
  We had Lumos fiber optic Wi-Fi connected yesterday (12/11/23), and it works GREAT! I especially want to praise the installer, Chris. He was here for hours because of the complicated layout of our house making access difficult. Chris was extremely pleasant, very knowledgeable and informative. We are seniors and not very tech savvy so he made it easy for us to understand.
  Helen
  ****** ******* **

  Lumos Networks, Inc.

  Date: 12/13/2023

  Helen, we are so happy to hear that your service is working great! Thank you for taking time to recognize Chris for being pleasant, knowledgeable, and informative. We are happy to have you as a Lumos customer!

• Review fromAmanda G

  Date: 11/17/2023

  5 stars
  It's AWSOME thanks for coming to our area!!! We are so satisfied with everything! The sales person explained everything and we can't be any happier

  Lumos Networks, Inc.

  Date: 11/20/2023

  Amanda, we are overjoyed that you are happy with the Sale and Service! Thank you for choosing Lumos!

• Review fromGeorge F

  Date: 11/17/2023

  5 stars
  The guy that came to my house was so nice and the service is excellent. I have never experienced internet this fast or reliable so its a completely new and mind blowing experience to me. I love lumos!!!

  Lumos Networks, Inc.

  Date: 11/20/2023

  George, we're thrilled that you had a great experience with our installation technician and we're so glad you are enjoying fast, reliable internet. Thank you for taking time to share your review!

• Review fromWhitney K

  Date: 11/17/2023

  5 stars
  Lumos has been the best fiber optic company I’ve ever had. Install went great, agents were wonderful and left me fully advised of every detail of my plan. The fiber optic network is so fast and reliable. Definitely recommend Lumos over ******* and *********.

  Lumos Networks, Inc.

  Date: 11/20/2023

  Aurora, thank you for the recommendation and excellent rating. We're so glad you selected Lumos as your Fiber carrier. We look forward to working with you for many years to come!

• Review fromFranklin M

  Date: 11/07/2023

  1 star
  Recently installed. waited 2 days on a tech to show up. service lasted 8 days before it failed. called for support. no return support ever called . canceled service. removed equip. and reinstalled existing self owned equipment. Contacted ********. Matched lumos speed and provided cable TV for less price than I was paying for lumos and *** **** **. contacted lumos and requested a prepaid shipping return label 24 hours ago. they said I would get it within the next 24 hours. another LIE. recieve an invoice from lumos today that was very much larger than the contract agreement price. still no email return address. I believe this bunch of idiots actually do not know how to create an email. BEWARE 27316

  Lumos Networks, Inc.

  Date: 11/20/2023

  Franklin, We regret to see that you had a disappointing experience, resulting in the decision to disconnect your service. Please be assured that your shipping label was created the following day from cancellation. Should you need us to send it again, please contact us directly. Thank you for your feedback.