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Business Profile

Fiber Optics

Lumos Networks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fiber Optics.

Reviews

Customer Review Ratings

1.84

Average of 16 Customer Reviews

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Review Details

  • Dominic M

    Date: 07/29/2025

    This company sells themselves as the best fibre internet in NC giving you 1 gig of data and very fast. Signed up and within a week the service had dropped to below 500 mgb and the smallest of thunderstorms causes the internet to fail completely! They never bother responding to complaints despite multiple emails and if I could give 0 stars I would. Useless!!!

    Lumos Networks, Inc.

    Date: 07/31/2025

    Dominic, we are sorry to hear you have been unable to reach Lumos via email. We understand how important internet speed is and would like the opportunity to investigate the slow speed you are experiencing. An agent will contact you to discuss your concerns in further detail. Thank you for taking time to bring this to our attention.

  • Mathew A

    Date: 07/06/2025

    Signed up with Lumos because we were tired of the notoriously bad customer service from cable companies like spectrum. Unfortunately, Lumos proves to be exactly the same. Calling their customer service line is not helpful. They intentionally make any request for help tedious and cumbersome. After you call the customer service line, they send an internal request to one of their representatives who then sends YOU a message, asking you to jump through various hoops after you have already addressed all of the same issues and information with the first several representatives you spoke to on the customer service line! Literally, things like what is your account number? All information they already have and that the customer service rep already provided when they sent the INTERNAL request for help! We’ve responded with two requests for someone to take action. Of course, none has been taken in over a week… This is an obvious tactic to delay further action and to continue charging service fees and unreasonable fees like “paper fees.” Yes, they charge $5.00 to send their bill for payment and will not give you the option to opt out, waive it, or even stop it. We’ve asked FIVE times. I rest assured knowing companies like this will not survive when they treat people this way but in the meantime, we must start the search for someone new. Sad.

    Lumos Networks, Inc.

    Date: 07/14/2025

    Mathew, thank you for taking time to provide your feedback on your customer experience with Lumos. Customer Service is important to us, and we are disappointed to hear you’ve had anything less than excellent service. It appears we have since talked with you to address your concerns and work with you on your account. Lumos will use your experience for improvements within our Customer Care team. Please let us know should you have any additional needs and thank you for allowing us the opportunity to resolve your concerns.

  • Ja J

    Date: 06/05/2025

    I signed up for Lumos in Feb 2025, while some aspects of their internet have been great, some of their planning where customers are concerned are not so great. My bank recently rebranded and everyone was issued new cards, I learned that I can not update my own payment infomation on the Lumos website, to do so means getting someone on the phone and giving your card information to them. As someone who has had their card information stolen more than once, I would rather find another internet provider than risk giving my card information out over the phone. This seems like very poor planning on the part of Lumos, I have not had any service I pay for where I can not update my own card information. Whether it is a recurring payment or not. When I signed up I didnt have to give my card information to someone, it was done thru an app that I typed in myself, so to expect a customer to give their information over the phone doesnt make sense.

    Lumos Networks, Inc.

    Date: 06/10/2025

    Ja *******, thank you for your feedback. We understand your concern and want to ensure you the information you share with us is safe and properly handled. We will take this into consideration in any future planning of upgrades and changes to our system.

  • Robert M

    Date: 02/05/2025

    Terrible to non-existent customer service by phone or live chat or email.

    Lumos Networks, Inc.

    Date: 02/20/2025

    Mr. *****, thank you for your feedback. We are disappointed to hear that you experienced anything but stellar Customer Service. We will use your comments to consider ways to improve. Thank you.

  • Essence L

    Date: 11/19/2024

    The worst company i have ever worked with. I had 2 business internet accounts with this company and I paid my bill of 400$ for the restaurant which they told me was all i had to pay and they cut off my club internet and now telling me they cut off my restaurant internet just because and now there telling me i have to pay both in order to cut on both which i just paid a week ago. They was rude and i tried to work with them but they really rude

    Lumos Networks, Inc.

    Date: 11/21/2024

    Essence, thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation must be.
    Your comments will be shared with our leadership team to help us identify areas where we can improve. We’d also like the opportunity to address your concerns directly. Please don’t hesitate to reach out to our team and request to speak with a supervisor who can assist you further. We value your business and hope to resolve this matter to your satisfaction.

  • Daniel B

    Date: 10/23/2024

    Pretty shady to situate yourself as the local monopoly on fiber optic internet then “allow” yourself 24 hours to reinstate service after a single missed payment is rectified.

    Lumos Networks, Inc.

    Date: 10/25/2024

    Daniel, we understand how important a reliable internet connection is to you. Once your payment was verified, our reconnection process was initiated, which can take up to 24 hours to complete. We’re pleased to confirm that your internet service was restored early on the morning of October 24. If you need any further assistance or help ensuring your service is functioning properly, please don’t hesitate to contact us at ************. Thank you for being a Lumos customer.

  • Jason C

    Date: 09/15/2024

    This company skirts around ethical behavior by vaguely letting towns and cities know what their objectives are. In ***** ******** specifically in the midlands region, they have cause chaos through their unprofessional installation practices and arrogant business practices. They are a nuisance to the community. They cut power lines , dig on private property, cut water lines and have no plan for remediation. They hire mostly illegal immigrants to do the hard labor for low wages. Their managers treat them terribly by verbally abusing them and over working them. This company is awful and unethical.

    Lumos Networks, Inc.

    Date: 09/25/2024

    Jason, we appreciate your feedback. Lumos wants to assure you that we’re dedicated to upholding the highest ethical standards in all of our operations. For example, we ensure that all necessary permits are obtained before beginning any construction, and we work within the designated easements and rights of way to minimize disruption to the community. We also make every effort to restore any impacted property to its original or better condition.
    In addition, Lumos is fully committed to compliance with all labor laws and regulations. If you have a specific concern that you would like to discuss, we encourage you to contact us directly at ************. We’re here to listen and work toward a resolution.

  • paul K

    Date: 03/22/2024

    If you are thinking of using Lumos, RUN, DO NOT WALK, to any other service provider. For weeks they have negleted to fix a problem with my TV

    Lumos Networks, Inc.

    Date: 03/25/2024

    Paul, we apologize for the inconvenient service trouble you have experienced with your TV. In reviewing your account, we notice that most of the problems occurred before you changed over to our Streaming platform. After the change, our Engineers did identify and correct a system issue. If you are still experiencing problems, please contact us so that we can investigate into the trouble. As always, thank you for your feedback as it helps us to improve. Thank you.

  • Amanda G

    Date: 11/17/2023

    It's AWSOME thanks for coming to our area!!! We are so satisfied with everything! The sales person explained everything and we can't be any happier

    Lumos Networks, Inc.

    Date: 11/20/2023

    Amanda, we are overjoyed that you are happy with the Sale and Service! Thank you for choosing Lumos!

  • George F

    Date: 11/17/2023

    The guy that came to my house was so nice and the service is excellent. I have never experienced internet this fast or reliable so its a completely new and mind blowing experience to me. I love lumos!!!

    Lumos Networks, Inc.

    Date: 11/20/2023

    George, we're thrilled that you had a great experience with our installation technician and we're so glad you are enjoying fast, reliable internet. Thank you for taking time to share your review!

Lumos Networks, Inc. is NOT a BBB Accredited Business.

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