Business ProfileforKinum, Inc
Additional business information
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 770 Lynnhaven Pkwy, #160, Virginia Beach, VA 23452
- BBB File Opened:
- 2/18/2014
- Years in Business:
- 17
- Business Started:
- 6/1/2007
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Bruce Klinger, CEO
- Mr. Richard Rainho, Chief Operating Officer
- Contact Information
Principal
- Mr. Richard Rainho, Chief Operating Officer
Customer Contact
- Mr. Bruce Klinger, CEO
- Mr. Richard Rainho, Chief Operating Officer
- Additional Contact Information
Fax Numbers
- (877) 504-3190Primary Fax
- (877) 504-3190
Customer Complaints
99 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Amanda S
02/12/2024
Kinum, Inc Response
02/24/2024
Better Business Bureau of Greater Hampton Roads
586 Virginian Drive
Norfolk, VA 23505
*** ******** ****** * *****
Consumer / Complainant: Am**** Sa*****
Case Opened: 2024-02-12 but not sent to Kinum until 2/23/2024
DearMiss Sa*****,
We are in receipt of the review you made concerning one of our agents and we appreciate the opportunity to respond and provide you with our position.
It should be noted that due to the personal nature of debt collecting, we unfortunately cannot give all of the specifics of what has actually gone on between the parties. That said, when an account has been assigned to Kinum due to lack of response and payment, we try and help that person by setting up an arrangement that the person can afford. When that person makes the arrangement as to what they can do, we expect that person to live up to that arrangement or contact us if there are any concerns. If said person fails to live up to their obligation for several months and doesn’t even respond to reminder letters or phone calls, and then gets upset when they do get a call and tell us that it is not a priority, it makes it difficult for us to help that person.
At Kinum, we understand that Life happens. We just expect to be notified when something happens that would change what the person promised to do.
Kinum treats all consumers with respect and dignity. We truly are sorry that you did not have an exceptional experience with one of our agents, but that respect and dignity must go both ways. We have requested another letter be sent to you with all the details. Since you feel that you did not have a great outcome with our agent, you may contact Kinum’s Chief Operating Officer, Richard ****** on his direct line of *************
We hope that this response is satisfactory to you, however, if you would like to discuss the matter, you may call me at the number above.
At this point, the ball is in your court, but we do hope to work with you to get this matter resolved.
Sincerely,
Richard ******
Kinum COO
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