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          Find a Location

          OnTrac has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • OnTrac

              8401 Greensboro Dr Ste 700 Mclean, VA 22102-5100

              BBB Accredited Business

            • Ontrac

              1470 River Ave Pittsburgh, PA 15212

            • LaserShip Inc.

              9201 King Palm Drive, #14, Suite B Tampa, FL 33619

            • OnTrac

              2675 N 9th St Carter Lake, IA 51510

            • OnTrac

              274 Wattis Way South San Francisco, CA 94080

            Business ProfileOnTrac

            Delivery Service
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            8401 Greensboro Dr Ste 700

            Mclean, VA 22102-5100

            Get Directions
            Visit Website
            (703) 761-9030

            Customer Reviews

            1.03/5

            Average of 1,657 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4,341 complaints closed in last 3 years

            915 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 11/24/2020

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Shipping & Delivery Services, Residential E-Commerce, Custom Routed Courier, Custom Logistics, Global Critical Delivery

            Business Details

            This is a multi-location business.

            Find a Location

            OnTrac has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • OnTrac

                8401 Greensboro Dr Ste 700 Mclean, VA 22102-5100

                BBB Accredited Business

              • Ontrac

                1470 River Ave Pittsburgh, PA 15212

              • LaserShip Inc.

                9201 King Palm Drive, #14, Suite B Tampa, FL 33619

              • OnTrac

                2675 N 9th St Carter Lake, IA 51510

              • OnTrac

                274 Wattis Way South San Francisco, CA 94080

              Headquarters
              8401 Greensboro Dr Ste 700, Mclean, VA 22102-5100
              BBB File Opened:
              4/12/2004
              Years in Business:
              23
              Business Started:
              12/15/2000
              Business Started Locally:
              12/15/2000
              Business Incorporated:
              7/6/2001
              Accredited Since:
              11/24/2020
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 606260 for this business, issued by U.S. Department of Transportation (DOT)-Federal

              These agencies may include:

              U.S. Department of Transportation (DOT)-Federal

              1200 New Jersey Avenue, S.E.

              Washington DC 20590

              (202) 366-9805

              http://www.fmcsa.dot.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • LaserShip, Inc
              Business Management
              • Mr. Didier Milongo, Manager of Operations
              • Mr. Manu Aggarwal, Director of Marketing
              • Mr. Brett Bissell, CEO
              • Mr. Joshua Heywood, Supervisor
              • Mr. Kevin Gresham, Company Contact
              Contact Information

              Principal

              • Mr. Didier Milongo, Manager of Operations
              • Mr. Brett Bissell, CEO

              Customer Contact

              • Mr. Manu Aggarwal, Director of Marketing
              Additional Contact Information

              Fax Numbers

              • (301) 761-3170
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              4,344 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/25/2023

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Lasership lies about delivering packages. I have security footage from my building showing my package was not even attempted to be delivered (tracking number ***************) and on the tracking details it says signed for by ****, my name is clearly ***** and I don't incorrectly sign my name as ****. I DID NOT SIGN THIS. They hire untrustworthy delivery people who lie and say things are delivered when they aren't and forge signatures. No photo proving it was delivered to my door or to me, just a fake incorrectly spelled false signature. I will be pursuing this further. Its FRAUD!!
              Read More
              Read 4343 More Complaints

              Customer Reviews

              1,657 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bronson s

              02/07/2024

              One star is to high for this company Driver didn't put my package on the porch, he tossed it in the yard and drove away. Resulting in my package being stolen. When I contacted Ontrac about my account saying my package was delivered but I didn't get it, I received an email saying to much time has passed to "open an investigation" (like they're gonna talk to every meth head that passes my house in their big "investigation") and sorry but talk to Someone who cares.
              Read 1656 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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