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Business Profile

Delivery Service

OnTrac

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(703) 761-9030Write a Review

About

Important information

  • Customer Complaint:
    Consumers are advised that complaints filed against OnTrac regarding lost, misdelivered, or undeliverable packages may not be processed. Requests for refunds or reshipments should be directed to the seller or the retail platform where the transaction occurred.

Overview

Headquarters

OnTrac

14850 Thompson Rd

Chantilly, VA 20151-1029

Get Directions

Find a Location

OnTrac has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Headquarters Location

      OnTrac

      14850 Thompson Rd Chantilly, VA 20151-1029

      BBB accredited business seal

    • OnTrac

      269 W Jefferson St Syracuse, NY 13202

    • Ontrac

      10738 Dutchtown Rd Knoxville, TN 37932

    • OnTrac

      2675 N 9th St Carter Lake, IA 51510

    • Ontrac

      1901 E Brundage Ln Bakersfield, CA 93307

    BBB Accreditation & Rating

    OnTrac is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    Join Trusted Businesses

    Become BBB Accredited

    About This Business

    Shipping & Delivery Services, Residential E-Commerce, Custom
    Routed Courier, Custom Logistics, Global Critical Delivery

    BBB Accredited Since: 11/24/2020

    Years in Business: 25

    Business Details

    Local BBB:
    BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
    BBB File Opened:
    4/12/2004
    Business Started:
    12/15/2000
    Business Started Locally:
    12/15/2000
    Business Incorporated:
    7/6/2001
    Type of Entity:
    Corporation
    Alternate Names:
    LaserShip, Inc
    Business Management:
    Mr. Didier Milongo, Manager of Operations
    Mr. Brett Bissell, CEO
    Mr. Joshua Heywood, Supervisor
    Mr. Kevin Gresham, Company Contact
    Mr. Vijay Ramachandran, Director of Marketing

    Additional Contact Information

    Principal Contacts
    Mr. Didier Milongo, Manager of Operations
    Mr. Brett Bissell, CEO
    Customer Contacts
    Mr. Kevin Gresham, Company Contact
    Fax numbers
    Primary Fax: (301) 761-3170

    Licensing information

    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    BBB records show a license number of 606260 for this business, issued by U.S. Department of Transportation (DOT)-Federal

    U.S. Department of Transportation (DOT)-Federal

    1200 New Jersey Avenue, S.E.

    Washington DC 20590

    202-3669805Website

    Additional Information

    Business Categories
    Delivery Service, Logistics

    Latest Reviews

    • Sarah S

      "They are absolutely awful!" ... Read full review

    • Virginia S

      "I had a scary experience today when an ontrac driver apparently was contracted to deliver my chewy package. He couldnt get in my gate, so he left 4 angry, aggressive messages with him beeping the horn and yelling at my neighbors." ... Read full review

    • Kevin S

      "The company did not deliver my package on 05/12/26. I was home waiting for the package all day and they did not call me to let me know they couldnt get into the apartment building." ... Read full review

    View all Reviews

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.