We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Consultants

Park Lane Finance Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously had an account with Park Lance Finance and have wired money to them before when I sold my home. I was supposed to close on my new home on August 29, 2022. I put in my new intended business to wire the funds. However, when I wired the funds it automatically defaulted to Park Lane Finance on my phone. So my closing costs of 2, 116.76 went to them instead of my intended wire account. I have been in contact with ****** and he has "helped" me solve the issue. I have filled out a W-9 for this company so they could return my funds. On ***** a label was created on 8/30/22 labeled refund with overnight shipping. However, it has not been shipped. That money does not belong to them, and because of them holding it hostage, I am now in the negative in my checking account. I have documentation of conversations and lack of responses on my end. They have stopped taking my phone calls and I am automatically sent to a voice mail because ****** is "away from the desk" or "on the phone". I just want my money returned - it does not belong to them. Yes, it was a mistake, but now they are holding onto money that does not belong to them.

    Business Response

    Date: 09/15/2022

    Park Lane Response to BBB complaint #******** Park Lane received a wire on 8/29/22 from this customer for
    an account that had been closed out over one year prior.  On 8/30/22 the refund process was initiated
    and a refund invoice entered.  Unfortunately, the check processing window for August was closed due to
    month end accounting processes.  The
    refund check was cut on 9/6/22 and overnighted to the customer.  Park Lane feels like it responded
    appropriately and timely given that the refund was given one week after
    receiving the funds despite month end processes considerations and a long Labor
    Day weekend. This error was not caused
    by Park Lane. 

    Customer Answer

    Date: 09/30/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have received the refund.

    Regards,

    ****** *******

Park Lane Finance Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.