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Business Profile

New Auto Parts

Advance Auto Parts

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advance Auto Parts has 1503 locations, listed below.

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 169 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 24, 2025 I went into this location because I was there previously and got my car battery replaced but it died again. When I walked in the ***** was at the register and was very dismissive and rude when i walked in. He kept rolling his eyes like I was bothering him. They move really slow, no urgency or care in the world. He calls **** go come help me and **** asks me to make sure I lift the hood off my car. I told him I would even we got outside but I was confused because never had I been asked to lift the hood. He then tells me it’s not his responsibility to lift the hood. I was taken aback but no problem. When I return in the store to ask their names, **** sarcastically asks if I’d like his social security number as well.

      I first purchased my car battery in January 2021. I have had to get new car batteries in October 2022, December 2023, November 2024 and May 2025. Every time I go to the location where I originally purchased the battery ********* ****** ** ********) they are nice and friendly and kind but never have the battery I need so they send me to the ************ Avenue location and they are rude and disrespectful to their customers.

      I would like to have my car battery upgraded for free and better customer service for all customers moving forward.

      Business Response

      Date: 06/21/2025

      Thank you for providing us with the opportunity to address the complaint that ****** *****, has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Our field leadership has spoken with the customer. The battery has been replaced. The customer will be going into the ******** location for a full test to ensure everything is running properly.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HI, I PURCHASED THIS BATTERY DieHard Red Battery: ****** Group Size, 650 CCA, 810 CA, 93 Minute Reserve Capacity, Reliable Starting Power. FROM THIS STORE ON JUNE 3, 2025.
      ***** ******** **** ********* ******* ************** ******  THE BATTERY DIED 6 DAYS LATER VOLTAGE WAS 0.1 VOLT TESTED AT BATTERY. I RETURNED TO THE STORE JUNE 9, 2025 AND RECEIVED A REPLACEMENT THE SAME SIZE AND NAME BATTERY. I RETURNED TO THE STORE JUNE 14, 2025 AND SPOKE TO THE MANAGER SAYING THE BATTERY WAS 12.24 VOLTS 24 HOURS AFTER A FULL CHARGE. I TOLD THE MANAGER THAT THE BATTERY WAS THE WRONG SIZE AND DIDN'T HAVE ENOUGH STARTING POWER. HE SAID I COULD NOT GET ANOTHER FREE REPLACEMENT. I ASKED TO BUY THE CORRECT BATTERY, SIZE 78 AND IF HE WOULD WARRANTY IT. HE TOLD HE WOULD CHECK THE BATTERY BEFORE I BOUGHT IT BUT WOULD NOT WARRANTY IT.

      Business Response

      Date: 06/16/2025

      Thank you for providing us with the opportunity to address the complaint that ****** ****, has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.   We apologize for the inconvenience. Our field leadership has spoken with the customer and processed a manual return for $119.85 on 06/14/2025.  Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond. 

      Customer Answer

      Date: 06/17/2025

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ****

    • Initial Complaint

      Date:06/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, 13 June 2025 I placed an order for a part I needed immediately. I paid extra for the highest priority delivery. Two days later I checked on the order to see that it had not even shipped yet. I called to cancel the order. The issue is that They refuse to cancel an order that has not even shipped yet. I tried speaking with the help line and a manager, they are adamant that it is impossible for them to do anything to mitigate this problem. This is an appalling business practices.

      Business Response

      Date: 06/16/2025

      Thank you for providing us with the opportunity to address the complaint that ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Advance Auto Parts can only cancel a ship to home order up to 45 minutes after an order is place. The Urgent Ship speed is 1 business day for processing the order and then arrives in 1-2 business days. This is advised on the website when selecting ship speed. If Mr. ******* no longer needs the part he can call once he has the tracking number for a return to sender to be processed and a refund to be issued, or he can accept delivery and return the part to his local store for a refund to be processed. Screen shots of the policy have been provided and here are the links to the policy as well. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

      Customer Answer

      Date: 06/16/2025

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The proposed action will not resolve my complaint because there is no action proposed. Just like when I called the customer support line, all this business is doing is repeating a policy of refusing to help customers. As of the time I am writing this, the part I ordered (and needed IMMEDIATELY) has still not been shipped. It is in the same processing status that it started in the instant it was ordered. This is three days after placing the order. Please note the "Arrives in 1-2 business days". This is what a customer sees when placing a high priority order. Beyond that, the part has not even been processed yet! All I want is for the order to be canceled and my money refunded. But this company has a policy of refusing to assist customers. And all it appears they will ever do is repeat this policy.

      Regards,

      ****** *******

      Business Response

      Date: 06/17/2025

      The package has been sent out by our Distribution Center. We
      have done a return to sender and refunded the online order *********. Please
      allow 5-7 business days to see the refund back on the Visa ending in ****.   Our promise is to provide superior customer service and
      offer high-quality products when you need them. Thank you for allowing us to
      respond.

    • Initial Complaint

      Date:06/14/2025

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off my car battery at Advance Auto Parts to be charged, which is a service they routinely offer. I was told it would be ready later that day or the following day. When I returned to pick it up, the staff could not locate my battery and claimed it had been misplaced. After speaking with multiple employees, I was told there was “nothing they could do,” and no one took responsibility for the loss.

      Despite my repeated attempts to get answers or a resolution, I was met with indifference and blame-shifting. I was not offered a replacement battery, a refund, or even a proper apology. I left without my property and without any form of compensation. This is unacceptable customer service and a complete lack of accountability.

      Business Response

      Date: 06/14/2025

      Thank you for providing us with the opportunity to address the complaint that Mr. ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We are sorry to hear of this experience. Please provide the store address and date of this occurrence so this can bee looked into further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

      Customer Answer

      Date: 06/14/2025

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Store location: *** * ****** ** ******* ** *****date battery was dropped off: Estimated May 20th - May 30th 2025 

      Regards,

      ******* ********

      Business Response

      Date: 06/23/2025

      District manager ******* has attempted to contact Mr. ******** multiple times and left messages with his contact information. As of today 6/23/2025 he has not received a call back from Mr. ********. Please have Mr. ******** return district manager ********* call for further assistance. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

    • Initial Complaint

      Date:06/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of sway bar links for a 2012 ram from the ***********, ** location. ( Carquest brand ) . Within 3 weeks time the rubber broke on the link. I called and informed then what happened. They told me that l can not make an exchange and that l would have to return the set and buy a new one. That is what l did. So, the new set did the exact same thing. I called again and they told me that l can not return them and l can only make an exchange or an upgrade. They parts don't come with torque specs and the parts store knows nothing. They actually tried to tell me l wasnt in the system at the *********** location. They have cost me over 8 hours of my time now between the two installs and being on the phone. They told me l should call car quest and that they won't give me a refund of $130. This is ridiculous and l will never buy anything from Advance Auto in the future because they don't stand behind the products they sell. I want a return so l can buy them from ****.

      Business Response

      Date: 06/14/2025

      Thank you for providing us with the opportunity to address the complaint that Mr. ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Advance Auto Parts warranty is a part for part exchange. As an onetime courtesy if Mr. ****** provides a receipt of repurchase from **** a check can be mailed to reimburse the original purchase with Advance Auto Parts in the amount of $130.00. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

      Customer Answer

      Date: 06/18/2025

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I told you already. Where l purchase the new parts has nothing to do with your defective parts. I can not purchase new parts until l get a refund. As l stated already l will bring the old parts back for a return. And again you have until Monday before l make a formal complaint to consumer protection and FTC.

      Business Response

      Date: 06/18/2025

      As an onetime courtesy a check can be mailed to Mr. ****** for $130.00 if he provides a valid mailing address. The check request process takes 14-21 business days to arrive. In the future the warranty is a part for part exchange and cannot be refunded.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

      Customer Answer

      Date: 06/18/2025

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Here is my address for the check refund of $130. ****** ****** *** ********* **** ************ *** *****

      Regards,

      ****** ******

    • Initial Complaint

      Date:06/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please investigate and reinstate all Speed Perks that expired. Customer service was only able to do those w/in the last three months.

      Also, please improve your customer service chat. I'll say X happened, I need Y, then they'll not read/acknowledge Y and just focus on X. It is absurd. It is like chatting w/bots even though I'm connected to real people at that point. Attached is a chat log so you can see but one example of how bad they are there, and this was in some ways the best of the people I've communicated with through chat as of late. If after reading the chat log, and knowing I had numerous issues w/numerous people..., you think I should be given a gift card for the bad customer service, and I spent like an hour and a half working on this so far, which is worth something..., please kindly issue one as a substantial one-time customer service gesture for this.

      Business Response

      Date: 06/16/2025

      Thank you for providing us with the opportunity to address the complaint that Mr. ********* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts apologizes for the experiences through our chat platform. We are investigating this and taking this opportunity for additional coaching for the agents. As far as the expired Speed Perks, on our website under the Terms and Conditions for Speed Perks, it states the following : (3) Expiration of Rewards: Regardless of Member's Tier, Rewards expire 90 days from the date of issuance and will not be reissued (nor will points redeemed be refunded). See the Speed Perks reward email or text for further details. We are issuing Mr. ********* a $25.00 Gift Card to the address that was provided when the complaint was filed. It takes 14-21 business days for that to arrive in the mail. Here is the link to the Speed Perks Terms and Conditions- ******************************************************
      Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

      Customer Answer

      Date: 06/17/2025

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      $25 for the extreme amount of time spent with chats with such poor customer service?  Not more like $45?Also, I wrote there was precedent for reinstating speed perks points. Even the last person confirmed they can be reinstated but only within 90 days of expiration.  I don't know if I misunderstood, but didn't you show a policy about not even being able to reinstate them within 90 days? If so, then there is plenty of precedent allowing reinstatement of speed perks points after they have expired. In that case, and that was the point of my original complaint, I should not today have a 90-day and then no reinstatement option available based on past experience, which also did not include anyone (other than this last time) saying they cannot be reinstated in the future either at all or within 90 days of expiration.

      Regards,

      ****** *********

      Business Response

      Date: 06/17/2025

      According to the Speed Perks terms and conditions previously sent, once the Speed Perks expire, they will not be reissued. Speed Perks expire 90 days from the date of issuance. We see that Mr. ********* has been reissued Speed Perks in the past, and any expired rewards will not be reissued. It does not state anywhere that they can be reissued within 90 days. The $25.00 gift card is the most that we can issue for this, as he was reissued a $20.00 Speed Perk already. Here is the link to the Speed Perks Program terms and conditions found at the bottom of the page. ****************************************************** Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

      Customer Answer

      Date: 06/24/2025

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      It appears my original complaint enclosed a file " qwert.jpg" that was not relevant to my complaint (I seem to have picked the wrong file when I submitted).  Is the company open to any improving of their offer if I can provide a corrected attachment?

      Regards,

      ****** *********

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/24/25, I went into the **** ********** location and purchased the Slime Tire inflator, while the device powered on it did not stay on the tire steam and therefore was useless.

      I immediately went back into the store where they stated it could not be returned. I feel this is ridiculous. The manager checked and just said that it power iron so it works. I explained that wasn’t the issue, it doesn’t stay on the stem and doesn’t put air and the tire. It’s defective!!

      Your return policy is not on the receipt nor would I consider this an electronic device. It’s very sad that your company would stand behind products you sell.

      This is the reason why you are losing customers and will be out of business shortly.

      Business Response

      Date: 06/16/2025

      Thank you for providing us with the opportunity to address
      the complaint that ******** *****, has filed. It is important for us to hear
      from our customers, and we will strive to meet your expectations. We apologize for the inconvenience this has caused. We will
      request a check to be sent to the address listed in the complaint in the amount
      of $34.23. Our promise is to provide superior customer service and
      offer high-quality products when you need them. Thank you for allowing us to
      respond.

      Customer Answer

      Date: 06/19/2025

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******** *****

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for car parts on May 28th 2025 in the amount of $63.95. I canceled the order the same day and was refunded almost immediately. The charge remained as pending in my account and is still pending. On June 6th 2025 at 1:28 pm I received a second charge for $63.95 that posted to my account and took my balance into the negative. I called their customer support and was told they saw nothing unusual on my account and would not be able to give my money back.

      Business Response

      Date: 06/06/2025

      Thank you for providing us with the opportunity to address the complaint that ******* ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts has investigated this for Mr. *******, and we found no additional holds on our end for Order #*********. Mr. ******* was advised that he would need to dispute the charge with his financial institution. The hold was reversed as soon as the order was canceled on May 28, 2025. See attachment.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/4/25 I purchased a starter for a 2011 Hyundai Santa Fe for $232. Brand new remanufacure from the box. I was never aware or offered a test in store to see if it worked properly. Went to install starter and it jammed the engine up, upon testing it failed so I brought it back wanting either replacement or refund for a defective part. I was then told they do not do that and ultimately kicked from store. When reaching out to customer service they were able to get me a replacement with them. Went back inside and was sent to ******* ** location for the starter in stock. This was tested in store and failed. When calling back to ******** location ******* had informed me they could do a defective refund and give my original part back to me. ******** location refused and insisted on ordering new part and keeping mine. I no longer trust the quality of their part after both times it failed from the box. Staff at ******** was very rude and quick to shut down any help. Told me it’s my problem

      Business Response

      Date: 06/05/2025

      Thank you for providing us with the opportunity to address the complaint that Mr. ********* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. The warranty process is typically a part for part exchange. Given the store doesn't have another one available for the customer District Manager ***** has advised the customer was contacted and on the way to the store to receive a defect refund. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

      Customer Answer

      Date: 06/13/2025

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Good morning  Thank you for reaching out, yes it was received  Regards,

      ***** *********

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/22/25 I went online to search for a part for my van. I put in the make, year and model plus engine size. A part popped up with Advance Auto Parts. I assumed it was a correct part since I have no way to get an exact part number. I ordered the part costing $113.95 and free shipping. I received the part and it was incorrect, I contacted Advance via phone for return information I was given the run-around by ********, placing me on excessive holds. She told me 2 options, either buy the part from someone else and prove I purchased it, or mail it back at my own expense. She claimed I should have known the part was not correct. I asked for a supervisor and got *****, who was even more difficult and less understanding than ********, he was rude and blamed me as well for ordering the wrong part. Said he would not pay for the return. I told him I would file this complaint and he couldn't care less. I have never purchased something online where I was treated like I was treated by *****. It is unacceptable to accuse the customer of ordering the wrong part when there system offered the part as correct, he looked the part up and confirmed it was wrong, so he further accused me of ordering wrong and he was not going to help in anyway with the return. I have no confidence that if I pay to return this part I will even receive my money back

      Business Response

      Date: 06/05/2025

      Thank you for providing us with the opportunity to address the complaint that ****** *****, has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Unfortunately, the customer did not use our fitment tool on our website to make sure the part was an exact fit for his vehicle. Per our policy, the customer will be responsible for shipping the part back to us for the refund. An email with the return instructions has been sent to the customer via the email address on the order. Here is a link explaining how the customer can properly use our vehicle fitment tool on our website for future reference.*************************************************How-can-I-find-a-specific-product-for-my-vehicleOur promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

      Customer Answer

      Date: 06/09/2025

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [I did use the tool and the part I ordered was the part that came up on that tool. This company has a history of bad service and cheating people on returns. Just read reviews of this company.  I will not accept this reply. If they do not refund my money plus the shipping we will go to small claims court and they will be responsible for the court fees as well.

      Regards,

      ****** *****

      Business Response

      Date: 06/18/2025

      The order has been marked as returned. The customer will receive a full refund of $113.95, issued to the same payment method used for the order. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

      Customer Answer

      Date: 06/20/2025

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The issue here is not the refund, it is the payment of postage to return the item. Advance Auto falls back on blaming me claiming I did not use their system to determine the correct part, however how do they think I got the part I did not just make up the part number, I got it from their system. This company is egregious, they blame the customer, I don't think this business model will last too many years. I hope to see a shut down of this crooked company.



      Regards,

      ****** *****

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