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Business Profile

Pest Control Services

Evergreen Pest Solution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Piwer of Attorney over my mothers affairs. The address where this occurred is ****************************************** My mothers name is **** *******. My mother has a very large No Soliciting sign next to her front door. This is because she sometimes doesnt make wise decisions. A salesman from Evergreen Pest Solutions ignored the sign and ended up getting my mom to sign a contract. It cost $275 to cancel this contract. It is also illegal to ignore a No Soliciting sign in her county. The companys customer service told me that salesmen usually ignore No Soliciting signs hoping to make a sale. Do we have any recourse?

  • Initial Complaint

    Date:05/06/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/6/2025 around 3:00 pm ET I called to cancel this service, as I am moving to a new address that would no longer require pest control services. The account manager on the phone explained that I would need to pay $200 to cancel my service, or continue to pay until my contract was up in August, but still pay contract to contract? There was no clear explanation on how to effectively cancel this contract, without continuing to pay them. The service was not done correctly, and still had pests in the home. I have camera footage of a member sitting in their truck and not even coming to service my home. I would like a refund of 20 months worth of services.

  • Initial Complaint

    Date:05/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/28, a salesperson from Evergreen Pest Control came to my door to discuss pest control services. I agreed to an initial service for $150 with a recurring $50/month charge. The salesperson told me that if I left my exterior garage door unlocked (the interior door also locks), the technician would treat my garage during the exterior service and that I would be contacted to schedule an interior service separately.On 4/29, a technician came but only serviced the exterior of my home, as confirmed by my Ring camera. I replied to their text and also emailed the company to ask about the garage treatment and when the interior service would be scheduled. I received no response.On 5/1, within the 3-day window required by Virginia law for contract cancellation, I called to cancel. I requested a partial refund, as the service was incomplete. The representative stated that they do not offer refunds unless theyre given the chance to complete the service. I explained I wouldnt be available within the 3-day cancellation period and past that window I would be required to pay the contract cancellation fee. I let her know that the salesperson had told me no one needed to be home for the garage to be treated. The representative dismissed my concerns, saying, I wasnt there to hear what he said, but we dont offer refunds.I posted a ****** review on 5/1 detailing my experience. On 5/2, the company responded publicly expressing regret but has taken no action to resolve the issue.I am requesting a partial refund of the $150 initial payment, as the service promised was not fully delivered, and the company failed to honor clear miscommunication initiated by their own staff.

  • Initial Complaint

    Date:01/15/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company representative performed a service on 1/15/25 morning. He documented that a lot of services were performed as they were supposed to per the contract, but none of them were done . I've video recordings from my camera that show it is incorrect. I called customer services explaining the issue and requested for termination of the contract, the representative terminated the contract. The representative charged me $279 as an early termination fee. I asked the representative why i am charged for a service that was promised and not performed. Like i said, I have video recordings that show they have not performed the service. I am not asking for a refund or credit for the visit, but I am asking for a waive off the early termination fee as I had to cancel the contract because of their mistake. I can provide the copy of camera recordings if requested by the company.

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up for a service and the technician told us that we would not be charged an early cancellation fee. My husband unexpectedly lost his job and so we called Evergreen pest solutions to see if we could cancel our service because of the hardship. The sales associate asked me to put the account on hold for two months and that they would follow up with us in October to see if we wanted to reinstitute our service. I never received a phone call, but rather just a text and a phone call stating that a technician was going to come and treat the yard when I called to complain. They told me that there was $100 cancellation fee. I asked to speak to someone above the account manager named ****** who refused me the opportunity to speak to the owner of the company whom she told me was named ****, but **** refused to talk to customers, I then called the billing department to file the same concern and they gave me the same information that the owner does not talk to customers and that basically they didnt give a rip about the customers that they had they charged my card $100 of which I went on a recorded line telling them that I was going to dispute the charge because I did not give them permission to charge my card I called several numbers listed on the website and other states like ***********, ********** and ************** and *******, *******, *******, and all of the calls though to another state rerouted to ******** to the account manager ****** who refused to help me with the fee she told me that she gave me two free months of which she did not because no one came out to treat our yard for those months so of course I wasnt charged to fee because I wasnt provided a service and now they are locking me into something that their sales *** lied about, and they do not seem to care about the consumer at all

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their products didn't work and my grandson was injured due to this. My yard was supposed to have been treated for yellowjackets among with ants and other biting insects and my grandson got stung 4 times by yellowjackets. I'm still seeing the bugs they say they treat for. It was taking them a long time to reschedule a retreatment.

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business came and did a termite inspection to which cost about $1500. We authorized to open a line of credit with Wisetack to cover those services. Upon several second opinions we cancel the service and they were to cancel the line of credit with ********. Evergreen states they cancelled the account of 6/******* speaking with ********, they said they have no record of a reversal or refund from Evergreen. I have called for three weeks to get the same issue rectified along with a copy of the termite inspection report and havent received anything. They assured me that the Wisetack line of credit was reversed and it would take 7 days. Its been three weeks and now Wisetack is expecting a payment.Upon contacting

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their product absolutely does not work and it feels like they are robbing me monthly because of a 24 month I was scammed into signing.

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a new lawn installed in March, we used Evergreen for our first service a couple months later. The lawn was thick, healthy and green. A few months later we received a second service and shortly thereafter the lawn started to die. Ive had 3 gentlemen here to assess the situation and they all agreed that the second service must have had an herbicide that killed the lawn. I was told they would resod, yet one week later, they wont even answer my texts. If I dont get some satisfaction, I will have to go to court and also contact the local news stations. I am so disappointed as they had convinced me they were a reputable company. They also sent me a bill for the service that killed my lawn! I have multiple pictures of before and after.

    Customer Answer

    Date: 10/25/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Evergreen Pest Solution regarding complaint ID ********.

    Regards,

    *******************

  • Initial Complaint

    Date:09/13/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a contract with this company, I told the sales rep that I was only renting at the current residence, he thats fine we will follow wherever you go, so I signed up.. I finally moved and called April to inform them of my new location, she told me they do not service my area.. I was surprised because thats not what is was told.. I thanked her and asked for a manager.. ***** the manager calls me back and said Hi ******************* i cancelled your contract and charged your debit card 230$! I replied why? Did you do that I didnt give you permission to cancel my account or charge my card! He said well you moved out of our service area, I replied so what, you didnt even hear me out with my concerns or ask me what I wanted to do! I still had the option to sell my account or keep treating the old home for the future residents! I asked him to speak with the higher up ***** said I am the Highest you can go! I said to ***** At this point you charged me the customer for a cancellation/broken contract that I never gave you permission to break! He said Yes..I asked How is that okay? You as the manager chose to break a contract that I signed! I only called to inform you of my changes and gather my options! I DIDNOT CALL TO CANCEL ANYTHING AND I WANTED TO CONTINUE SERVICE! ***** the account manager over stepped and is making me pay and would NOT let me speak to anyone higher than him to resolve this issue he caused! I WOULD NOT ADVISE ANYONE GIVING THIS COMPANY YOUR BANKING INFORMATION! I want my money back, because i am not the one that broke the contract, the manager ***** assumed thats what i wanted without asking me what I wanted to do!! I should not be charged for his assumption! I was not my choice! Once ***** voided the contract against my authority and without my permission, I am no longer responsible for his contract! I could understand if I requested the cancellation of the contract then yes I would be responsible for the charge! But I didnt give permission

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