We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Langley Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Langley Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Langley Federal Credit Union has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 61 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was referred to Langley Federal Credit Union and was supposed to receive a $50 bonus after depositing $20, making ten purchases, abd waiting one month, all which I did. I never received the bonus. I contacted their customer service twice and was told to expect a call from a specialist. I never received it.

      Business Response

      Date: 10/10/2024

      Dear Mr. ****, 

      After reviewing your concerns, I was able to identify the service issues and sincerely apologize for the lack of communication as well as the delay in receiving your referral bonus. 

      I was able to determine that after you contacted Langley, the specialist assigned to your case mistakenly closed the case without contacting you. We had full intentions of contacting you, but in an effort to respect the time zone differences, your scheduled call back time was delayed until 2pm EST, when the case was mistakenly closed. 

      In regard to your referral bonus, we have outlined in an email the process in which you will receive that referral bonus, with the time frames included. 

      We appreciate your new membership with Langley and look forward to more positive interactions in the future.

      If you have any other questions or needs with your Langley account, please do not hesitate to contact us directly. 

      Business Response

      Date: 10/10/2024

      Dear Mr. ****, 

      After reviewing your concerns, I was able to identify the service issues and sincerely apologize for the lack of communication as well as the delay in receiving your referral bonus. 

      I was able to determine that after you contacted Langley, the specialist assigned to your case mistakenly closed the case without contacting you. We had full intentions of contacting you, but in an effort to respect the time zone differences, your scheduled call back time was delayed until 2pm EST, when the case was mistakenly closed. 

      In regard to your referral bonus, we have outlined in an email the process in which you will receive that referral bonus, with the time frames included. 

      We appreciate your new membership with Langley and look forward to more positive interactions in the future.

      If you have any other questions or needs with your Langley account, please do not hesitate to contact us directly. 

      Business Response

      Date: 10/18/2024

      Mr. ****, 

      Thank you for reaching out. We understand you were expecting the $50 bonus from the referral program to have been paid by this time. However, after reviewing the details, it appears that the correct referral procedure was not followed, which is why the bonus has not yet been applied.

      Per our referral program guidelines, the $50 referral bonus will be processed 30 days after the referral code is activated. We are able to see that originally, there was not a code used or activated for your referral, which prevented our systems from recognizing the bonus should be rewarded. The code was created and corrected by a Langley specialist on 10/10/24, and you can expect to receive your bonus 30 days from this date of activation. 

      If you need assistance while you await the bonus, we are happy to help ensure everything is in order moving forward.
      We appreciate your understanding and cooperation. Please feel free to contact us with any further questions.

      Business Response

      Date: 10/18/2024

      Mr. ****, 

      Thank you for reaching out. We understand you were expecting the $50 bonus from the referral program to have been paid by this time. However, after reviewing the details, it appears that the correct referral procedure was not followed, which is why the bonus has not yet been applied.

      Per our referral program guidelines, the $50 referral bonus will be processed 30 days after the referral code is activated. We are able to see that originally, there was not a code used or activated for your referral, which prevented our systems from recognizing the bonus should be rewarded. The code was created and corrected by a Langley specialist on 10/10/24, and you can expect to receive your bonus 30 days from this date of activation. 

      If you need assistance while you await the bonus, we are happy to help ensure everything is in order moving forward.
      We appreciate your understanding and cooperation. Please feel free to contact us with any further questions.

      Customer Answer

      Date: 10/21/2024



      Complaint: 22398970


      Thank you. I will close this complaint after the bonus is received.



      Sincerely,



      B****** ****

      Customer Answer

      Date: 10/21/2024



      Complaint: 22398970


      Thank you. I will close this complaint after the bonus is received.



      Sincerely,



      B****** ****

    • Initial Complaint

      Date:09/11/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bank statement from Langley Federal Credit Union, and was charged an inactivty fee. Immediately, I made contact to have the account/membership closed to prevent additional fees assessed on the account that is not utilized. Unfortunately, I was infromed that the savings account can't be closed due to prior activity on a previous closed account, and that fees will continue to be assessed. I no longer have online access to view the savings account. It upsets me that fees will continue to be assesed after a request for saving/membership account closure.

      I informed them that I experience medical issues from time to time that requires me to be off work, causing a reduction of income, and that by continuing to assess fees on the savings account would cause an additional hardship.

      I kindly ask them to reconsider, and move forward to proceed with account/membership closure.

      Business Response

      Date: 09/16/2024

      M** ****** we apologize for you recent experience. The
      account is unable to be closed, as you indicated, due to the previous activity
      on the account. Once the account is settled, it can be closed. If the account remains
      in a dormant status, the account will continue to accrue inactive fees. This is
      outlined in the membership terms and agreement that was agreed on while opening
      your account. We are sorry to hear that your health that presented challenges
      in your finances. A representative would be happy to discuss ways to keep your
      account active to avoid additional fees as well as work towards being able to
      close the account. 

      Customer Answer

      Date: 09/17/2024

       

      ****** ******** *******



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me under a few conditions.

      I would like to request a refund of the inactivity fee, bring the savings account out of dormant status. In addition, please allow access to online banking, provide me with the routing/account number, and a debit card for the savings account to help manage the account better.

      Regards.

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every month since this bank has financed my loan I have tried to set up automatic withdrawal. each month my payment is late because the previous representative tells me they have set up the auto withdrawal and in fact the did not. This has now impacted my credit score because I do not get notification that my payment is late. This bank offers no help and lies about fixing a problem. It is negatively affecting my life and credit worthiness. I need this resolved.

      Business Response

      Date: 09/17/2024

      We would like to inform you that your automatic payments have now been successfully set up through online banking and are scheduled to begin next month. Additionally, as of *********** we have submitted a request to the credit bureaus to update your credit report regarding your vehicle loan. Please note that this process typically takes 30-45 days before the updates will reflect on your credit report.

    • Initial Complaint

      Date:07/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************** told me the charge would be ** and it ended up being ** and ***, never once did they mention that *** charge.
      I called justanswer and they promised to reverse the charge and cancel the account, the did cancel the account but never reversed the charges.
      I called langley and spoke to them over the phone, asked for a supervisor, explained what was going on, and they told me they would file a dispute.

      Days later, still no dispute filed, I use the system online to ask why and am being given the run around.

      So Allow me to make it simple, they overcharged, I have not received the product, and calling them does nothing, as my bank, dispute both the ** charge and the *** charge now, and I have no idea why you need to make this so difficult.

      Business Response

      Date: 07/05/2024

      Reached out to member in response to
      dispute and complaint received.  Member elaborated on his experiences and
      stated that he has had difficulties interacting with us in regards to after
      hours service as well as some difficulties he has had with having his wife
      obtain membership with us as well.  Member's frustrations from prior
      experiences have coalesced into this dispute in that he was assured the dispute
      would be addressed and when he went to inquire about it, it was not easily
      located.  I did apologize to the member for the experiences he has had,
      empathized with the situation and feelings this has left him in/with, and
      stressed that that is not what we expect our member's experience to be like
      however, or whenever they contact us.   I did reassure member that the
      dispute has been forwarded at the highest priority possible to our card
      servicing team and that the dispute will be addressed in as timely a manner as
      can be addressed.  Member was pleasant and cordial yet frustrated during
      the call in the sense that his experiences with solutions or completion and
      communication of problems had not met adequate service levels.  I
      confirmed member's contact information and scheduled callbacks in ******* to
      keep member informed of progress of his request.  Member seemed satisfied
      with this current resolution and will continue to monitor case to keep member
      aware and updated.

      Customer Answer

      Date: 07/08/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    Langley Federal Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.