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          Find a Location

          Car Lotz has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Car Lotz

              11944 B Midlothian Turnpike Midlothian, VA 23113

            • CarLotz

              5404 W Highway 74 Monroe, NC 28110-8460

            • CarLotz

              801 E Bearss Ave Tampa, FL 33613-1443

            • Car Lotz

              3301 Moore St Richmond, VA 23230-4423

            • CarLotz

              8120 W Tufts Ave Denver, CO 80123

            Business ProfileCar Lotz

            Used Car Dealers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            11944 B Midlothian Turnpike

            Midlothian, VA 23113

            Customer Reviews

            2/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Car Lotz has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Car Lotz

                11944 B Midlothian Turnpike Midlothian, VA 23113

              • CarLotz

                5404 W Highway 74 Monroe, NC 28110-8460

              • CarLotz

                801 E Bearss Ave Tampa, FL 33613-1443

              • Car Lotz

                3301 Moore St Richmond, VA 23230-4423

              • CarLotz

                8120 W Tufts Ave Denver, CO 80123

              Headquarters
              11944 B Midlothian Turnpike, Midlothian, VA 23113
              BBB File Opened:
              11/30/2011
              Business Management
              • Ms. Liz Messick
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              19 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/22/2023

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I finance a car from carlotz on 1/2/2023 sales price was $25,556,carlotz finance the car through ally. The loan was around $30,000 or more. On 1/4/23 I told them that I cant afford the car so Im returning it, the guy I spoke on the phone with said the manger was the only one who could help me and would let him know. The next day the manager contacted me saying he would get me a better deal and he did later on that day. In the same day I went up there to sign the new deal. And everything was good until 2/21/23 when I got a call from the ally saying that I owe them money. I told them that the contract should have been void and carlotz shouldve returned there money. He said they in fact didnt and the payment is still needed.
              Read More
              Read 18 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ron G

              01/01/2023

              I called Carlotz in ****** ** today (12/31/22) and made an appointment for 3:30pm to see their 2015 ****** Prius with ****** miles (*** #*****************) advertised on AutoTrader for $16,200. When I got there after driving 30 miles in the pouring rain, they made me wait for 45 minutes before a "salesman" could discuss the car in question. He searched for the car in their system and website....the price showed $17,350.I stated that their advertised price on AutoTrader was $16,200. He stated that this was not their website and the price was $17,350! I stated to him that they themselves put the ad on AutoTrader site for sale and that AutoTrader did not magically put up this vehicle out of love for Carlotz!!Suddenly, another angry personnel showed up and grabbed my phone and requested me to show him the *** #.....I grabbed my phone back from him and searched the AutoTrader site for the *** #....it matched the *** # on the Carlotz site as I had guessed. I showed the matching *** #to the original "salesman", but he still stated that the price on the AutoTrader site is not their price!....I walked out not wanting to waste my time! I have documented the incident and will be filing a complaint against them to the CA DMV for fraudulent advertising next Tuesday!WARNING! - PLEASE DO NOT BUY A CAR from these fraudsters.
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Central Virginia

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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