Complaints

This profile includes complaints for Southern Management Companies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Southern Management Companies, LLC

  7950 Jones Branch Dr Ste 500N McLean, VA 22102-3265

• 

  Pomona

  1 Pomona North Baltimore, MD 21208

• 

  Deertree

  10000 Greenside Drive Cockeysville, MD 21030

• 

  North Forest

  1827 Crofton Parkway Crofton, MD 21114

• 

  Palisades of Towson

  212 Washington Avenue Baltimore, MD 21204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fiance and I chose the hotel at **************** as our venue for our summer wedding. Coming in everything was great but once the contract was signed it had been nothing but a headache. From not getting in touch with the venue coordinator/manager, changes with the cake decorator and switching multiple Times to the point I had to change my cake, getting last minute bills, being put in the wrong room for prep with 9 women, charges that were not explained until two before the wedding, no one on site for the wedding, chef ******* people to eat because they thought we were taking advantage only to find out the coordinator/manager did not give them the correct time so our wedding was rushed, and continuously receiving emails about a bill that was a paid.the list goes on, even down to my now husband not having a room to check in prior. My mother and wedding planner definitely had words and witnessed these issues first hand. Just a horrible Experience and would never recommend.

  Business Response

  Date: 07/02/2025

  Attached is the response. 

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have put in NUMEROUS noise complaints to management at the community as well as called and sent in online messages to Southern Management Corporation serveral times for the corporate location to ignore me and nothing being done about the complaints I have been putting in. There is a rule in the community that the children AND ADULTS cannot play soccer in the open field where people live and yet it is done EVERY SINGLE DAY no matter what the weather is (which is truly ridiculous) I have plenty of video as well as pictures of all culprits and can point out all apartments which are the cause of the constant disruptions and nothing is being done. I cannot use my living room area on a regular basis due to constant noise that I hear. I am confined to my bedroom to get some type of peace yet I pay for the whole apartment. Not only is the constant soccer play an issue, my neighbors that live right above me have constant disruption that I have reported numerous times. Children are left alone and even when the parent is actually there with constant running, TV blasted on surround sound and many times constant noise above my bedroom that I am already confined in many early mornings between 2 and 3 am. This has been going on for almost a year now and I moved in July 2024. There have been many times I have left my home to take a nap at my sister's home after a long day of work that sometimes consists of ***** hours and some weekends I sleep away at family member's homes or rent a hotel room for the weekend to get some peace. I am sick and I am tired and I should not be made to feel like I have to be the one to move before I wish to do so due to the disrespect of other residents and nothing being done about it. The neighborhood security will not do a thing unless it is after 8pm and even then NOTHING is being done.

  Business Response

  Date: 06/10/2025

  Response is attached. 

  Customer Answer

  Date: 06/19/2025

  Much of the information in this response is not truthful as well as the first time I have seen some of the verbiage and a response from the corporate office.  I have retained an attorney to handle these matters now.  All further communication regarding these matters should be directed to them.  My attorney will be reaching out to the business very soon.

  Customer Answer

  Date: 06/29/2025

  I gave a response already.  See attached.  The company has not responded and the situation is still going on.

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My refrigerator stopped working last Thursday and I called maintenance and put in a ticket. I would like to think that this is an emergency matter, because it holds food and this is how me and my family eat. Well no one came Thursday, Friday, Saturday. I call again on Sunday, now I have had to buy food everyday for the last 6 days. The food in the freezer had thawed out, and the items in the refrigerator went bad. I sent an email to southern management relations. I uploaded it for your review. I just think that it so sad that no one has even bothered to respond, or even attempt to come and replace the refrigerator. This is not right, and I can't afford to continue to buy food everyday.

  Business Response

  Date: 06/12/2025

  Please find attached Southern Management Companies official response to the complaint submitted by ***** ********** regarding her maintenance concern at *********************** Homes.
  We have carefully reviewed the concerns outlined in the complaint and have addressed each point in the attached letter. Should your office require any additional clarification, we would be happy to assist further.

• Initial Complaint

  Date:03/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from **** ********, Director of ********************* Resident Relations and Communications at Southern Management Companies and on behalf of Southern Management Companies ("SMC"), trading as ************** and pursuant to the terms and conditions of my lease agreement, occupancy agreement, and/or HUD Contract, that my right to remain in possession of the leased premises indicated above will terminate effective midnight May 31, 2025 (the "termination date"). This notice was created because Property manager, J ***** **** and ******* *****, maintenance at Southern Management claimed that I have repeatedly failed to abide by my lease and the community policies attached to and incorporated into the lease. I have experienced nothing but ongoing issues at this property from property manager, J. ***** **** and ******* *****, maintenance at Southern Management. It has become increasingly apparent that they lack integrity and are now attempting to try to get my dog and I evicted from my apartment home. The owner of this property has allowed them to continue to treat me any kind of way without repercussions, leaving me to manage their disrespectful behavior and comments without any support. On March 24, 2025, at 9:39 am, I had a conversation on the phone with ****** *****, Supervisor at the VA Clinic Annex through HUD-VASH. During this phone call, ****** *****, Supervisor at the VA Clinic Annex through HUD-VASH informed me that J ***** ****, property manager of Southern Management, contacted her office to tell them that I had been tampering with their windows. This allegation was a tactic used by him, so Southern Management can avoid fulfilling their financial responsibility to repair the windows to get out of their abatement status. Also, it was used to discredit me, so he can get my dog and me removed out of my apartment home. The lack of integrity demonstrated by J ***** **** seems to be escalating over time. Respectfully, ****** *******

  Business Response

  Date: 04/02/2025

  Good afternoon Better Business Bureau,

  
  Please find attached Southern Management Companies official response to the complaint submitted by Ms. ******* regarding her former tenancy at ************** Apartment Homes.

  
  We have carefully reviewed the concerns outlined in the complaint and have addressed each point in the attached letter. Should your office require any additional documentation or clarification, we would be happy to assist further.

  Customer Answer

  Date: 04/14/2025

  I reject their response. Please, review my attachments. Thank you.

  Customer Answer

  Date: 04/14/2025

  I reject their response. Please, review my attachments. Thank you.

  Business Response

  Date: 04/17/2025

  Response is attached

• Initial Complaint

  Date:08/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *****. I had an apartment with Southview Apartments which is managed by Southern Management in year 2012. A few years ago Southern Management began garnishing my wages from my then employer (DHS/FEMA) for the balance that was still owed on the apartment. Southern Management garnished my wages for a total amount of $2,057.90 when I only owed $1,354.17, which included the attorney fee. I never received a receipt or anything after the balance was paid in full and the balance online on the Maryland case search website still shows that a writ for garnishment of wages was issued but doesn't show that anything was ever paid. Luckily it shows on my paystubs. I called the Southern Management corporate office number ************** on 08/23/2024 to inquire about this and the representative told me to go "figure it out myself" and then hung up on me. Huh? I need to speak to someone about this immediately because there is definitely fraud going on. They garnished my wages for $703.73 more than they were supposed to and I want that money returned to me right away.

• Initial Complaint

  Date:08/09/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've endured Mold exposure since move-in 2022, leaving my daughter with poor air quality, rashes and headaches that is documented by her physician. Video monitoring violating my privacy rights putting the camera directly right outside of my bedroom window. Mold ruined my clothing and furnishings. It's an infestation of spiders, roaches, ants ect... In the unit. My husband has been bitten several times. When needing assistantance for these issues they only care about rental payments and don't fix anything. Amenities I pay for but always not working such as water shut-off's, heating shut-off's, A/C Disturbance shut-off's. I'm asking to be let out of my lease immediatly.

  Business Response

  Date: 08/08/2024

  Hello!
  
  Thank you for providing us with this notification. In further review of this complaint, I am unable to locate the provided information in our resident queue. This ************* is in *************** and managed by ***********************.  

  
  When searching the provided address on the complaint, I do see this location is for the ************* located in *********** and managed by Southern Management.

  
  If there is any further assistance that I may offer, please do not hesitate to contact me.

  
  Thank you,
  ******* *********
  Property Manager
  ***************************************************

• Initial Complaint

  Date:07/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the **************************. Since the opening of our pool on Memorial Day, I have only been able to use the grills in the pool area twice I am diagnosed with Celiac. I eat lots of meat. The grills will not work. The grills have timers to automatically shut off the gas. One timer is broken that grill will not turn on. Then other will not work either.One staff member told me to use the charcoal grills outside. I do not know how to use a charcoal grill. I do not want charcoal and lighter fluid in my apartment. I also should not have to pay for that stuff when I have a lease allowing me the use of the pool area which includes ********'s gas grill. Gas grills produce less smoke and fewer carcinogens than charcoal grills. ******** says they do not have enough maintenance staff to change the tanks. Get more staff. With some exceptions the staff work pretty hard but need more support from corporate.

  Business Response

  Date: 08/02/2024

  
  August 2, 2024 
  
  Dispute Resolution Team 
  BBB serving ******************* and *************************;
  ******************************** Floor 
  **************************************************;
  
  Re:   Complaint ID  ********;  *********************************;
  
  Dear Dispute Resolution Team: 
  Southern Management has received the letter regarding ********************* concern. Complaint ID ********.  Upon review of the concern, the following has been determined: 
  We have been in communication with **************** regarding his concerns about the gas grill in our community. We have inspected our gas grill on the occasions **************** has made us aware of the issues he had and resolved the concerns. Our gas grill is working for other residents as we see other residents use it as well. We also offer a charcoal grill for all the residents that also works fine.  It is our understanding that this concern has been resolved.  
  Should there be any additional questions or concerns regarding this matter, the resident may contact the ***************************** at **************.  
  
  Sincerely, 
  
  
  ******************;
  Resident Relations 
  Southern Management Companies 
  

  Customer Answer

  Date: 08/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22014580
  
  I am rejecting this response because: This response is neither acceptable nor accurate. Other residents were not grilling in the pool area prior to getting a new propane tank. I could not use the charcoal grills because the ***** prohibits the storing of flammable items. That would include charcoal and lighter fluid. 

  I do not know who the respondent is, but tomy knowledge, he is not on-site at the property. The three people in the on-site leasing office are: *******, ******, and ******. The respondent could not possibly have seen other residents grilling.

  I did not see any other residents using the gas grills in the pool area prior to one of the grills getting a new propane tank.

  I do not know who the respondent spoke with, but I personally spoke to two other residents who told me the grill did not work for them. I am not good with names. Those residents live in the two condo buildings which used to be part of the rental property. Two buildings were turned into condos. Condo unit owners may use the pool and gas grills in the pool area. One resident told me he called the on-site property management office.

  Resident Relations from Southern Management never got back to me. We have two gas grills in the pool area. One grill was broken. There is a timer which automatically shuts off each grill so that the grill does not run out of gas. The timer on the second grill was broken so the grill would not turn on.  The other needed a new propane tank. I was told by one young lady in the leasing office that they did not have adequate maintenance staff to change the propane tank. She said that because they were short staffed they were only performing emergency maintenance.

  The gas grills did not work for the first two months of summer. I am a Celiac. I cannot consume gluten. Celiacs a eat a lot of meat. 

  The lease prohibits keeping flamable materials and that would include charcoal and lighter fluid.

  The lease says, No flamable materials are to be stored in closets, furnaces, or storage rooms. 

  The lease is a Contract of Adhesion. When one party gives another party a contract and essentially says, Take it or leave it the contract is interpreted strictly against the drafter. 

  I do not believe believe partial compliance is acceptable. Previously, I lived in a single-family home. If I paid a kid to cut the lawn and he only cut the front because he had a date I didnt pay him for what he did do. If rained because it was a kid, I might be generous.

  The Southern Guarantee says if something is not working, I do not have to pay rent that day. I do not know how to use a charcoal grill anyway. 

  I do not believe I should have to pay rent for Memorial Day through August 1 exclusive of Mondays because that is when the pool is closed. That is 58 days. Because I have lived in the complex four years, and have had a good relationship with the on site staff, I would like to accept a three week rent credit and a big block party at the end of summer to celebrate Labor Day. 

  Regards,
  
  ********************;
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have to also make a claim against the security company. Have been getting harassed by security company does nothing they enter my apartment whenever they feel like it even tho Im on a red list ( do not enter list) theres so much more I wish to have someone call me to fully list all my complaints

• Initial Complaint

  Date:06/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts to come to a resolution regarding the early termination of my lease. I put in an urgent notice to terminate my lease early on May 29th to **************** ****. Today, I spoke with a clerk in the leasing office who advised me that I would be responsible for 2 months' rent plus termination fees of 1 month's rent. I explained to the clerk that this was a serious situation out of my control and asked her to please provide me with better options or assistance, but she refused. Due to my life being in danger, my personal property being vandalized, and verbal threats being directed at me, I find myself in a situation where continuing my current service is no longer feasible and safe. While I greatly value you having me as a resident, these unexpected circumstances necessitate the early termination of my lease agreement.Being in my position as a Police Officer who provided a sense of security to other residents of the community, I am kindly requesting that you consider waiving the termination fees as a gesture of goodwill.I hope we can reach a mutually agreeable resolution.

  Business Response

  Date: 07/30/2024

  Southern Management Companies provides the attached response for complaint #********

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the bathroom in my apartment is not in the best conditions and was like that when I moved in 2023. On 5/29/24 I asked the property manager if my shower stall can be redone and, in a nutshell, she said I would be responsible for the cost. I emailed her back the same day asking if I really had to pay for it and she never responded. I called the corporate office many times and no one answered the phone. I've completed an online form for someone to get in touch with me and of course no one has responded. I don't understand why I have to pay for the cost when this is something that the property should be responsible for. No where in my lease does it states that the tenant is responsible for issues with the bathtub/shower stall and secondly, my rent will be increasing. How do you increase someone's rent and the apartment isn't even in good condition. Not only do I not feel comfortable in that shower stall, but it looks a mess, and no one should be taking a shower with the stall looking the way it does. Its one thing to fix the issues with the rent increase, but to not fix the issue and raising rent is ridiculous and when the property manager doesn't respond nor does corporate that's an even bigger issue.