Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.
Complaints
Customer Complaints Summary
- 1,457 total complaints in the last 3 years.
- 496 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This platform is absolutely horrible and to have the ability to keep me from being employed until they verify me is corrupt bs.... I been a citizen of this nation my whole life like who r these people? They r fixing to have me message the entire World about their platform.
Business Response
Date: 10/05/2025
Hi,
As we do not allow duplicate accounts, please proceed in using your active account and then update the email you wish to use as primary.
Best,
ID.meCustomer Answer
Date: 10/05/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23970581
I am rejecting this response because: I tried that
Regards,
******* *******Business Response
Date: 10/17/2025
Hi,
No attempts have been registered since we advised you via this complaint. Please retry.
Thanks,
ID.meCustomer Answer
Date: 10/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
Date:10/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There has been no response to support tickets, only AI bot replies, for two days on the website or via email. There isn't any automatic response to my reply email confirming receipt. ID.me deleted my public comment on ******** instead of reaching out to support.Business Response
Date: 10/03/2025
Hi,
We see an ID.me agent has reached out to assist.
Best,
ID.meCustomer Answer
Date: 10/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** **** ****Initial Complaint
Date:10/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am local *** firm owner and performing payroll and income tax on daily basis. my ID.ME account was suspended for no reason, I need it to perform my job to service my client with ******* and EFTPS. ID.ME has no contact number, it has been a week since I have submitted the email request, no response.Need this resolve asap.Business Response
Date: 10/03/2025
Hi,
An ID.me agent has reached out with questions and needs your reply to keep assisting.
Best,
ID.meCustomer Answer
Date: 10/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Hai **** ****Initial Complaint
Date:10/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**************** will not contact me by phone as requestedBusiness Response
Date: 10/03/2025
Hi,
We see that an ID.me agent got in contact and resolved your issue.
Best,
ID.meInitial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ID.me is a terrible security solution, extremely difficult to set up and the ONLY option provided by many government agencies (e.g., the ************************). How this company became the de facto security provider for the *************** is highly suspect. This is exactly the type of business the BBB was founded to protect consumers from. Please provide whatever influence you can to encourage the *************** to abandon use of ID.me.Business Response
Date: 10/03/2025
Hi,
We see that you are all set and verified and granted access to the *** site.
Have a great day,
ID.meCustomer Answer
Date: 10/03/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23952676
I am rejecting this response because: (1) it should NOT take 90+ minutes of runaround, hassle, unnecessary repetitive steps, and waiting on hold to essentially obtain little more than a username and password so that tax-paying citizens can access a public website operated by a government agency with no other option of doing so; (2) I shudder to think of the tax money spent on ID.me with no appreciable benefit to the citizen or to the government; and (3) the alleged response provided is boilerplate and disingenuously ignores the core complaint.Accordingly, I reiterate that ID.me is a substantially terrible online security option that provides no real value and only imposes massive inconvenience, ineffectiveness, and unwarranted cost--in other words, a parasitic company offering an ineffective security solution that no tax-paying citizen asked for or wanted, and which is actually jeopardizing participant security by maintaining a repository of highly sensitive personal information that is an easily identifiable target for malicious hackers and global cyberthreats.
Accordingly, based on these sincerely held opinions and personal conclusions, I am earnestly asking the BBB to recommend to consumers against using ID.me whenever an alternative is available, and to bring to bear any influence in political circles to end the government-funded waste in requiring sole and exclusive use of ID.me.
Regards,
******* ******Initial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an existing email account ************************ with ID.me that is no longer accessible. I still have the correct user name and password associated with this account, however it is impossible to receive an email for ***. None of the steps provided by the the chat bot are feasible because I cant login due to the **** I cant use any of the options for resolution provided. I have created a new ID.me account, however any time I try to verify my ID with ********************** it pulls up old info associated with this email account (you already have an account on file) and then re-routes me to the login with the old email (which I cant access). I was not given the option to merge accounts either.I have sent several emails through the chat option and cannot reach a PERSON for any customer service. I cannot login to receive additional support.I need to speak to a human being and get this issue resolved. It is unbelievable that a company with this much gatekeeping control has no customer service. Unacceptable.Business Response
Date: 10/03/2025
Hi,
We see that an ID.me agent is actively working with you to resolve this matter.
Best,
ID.meInitial Complaint
Date:09/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Id.me will not allow me into my account. I am in a rural area and need to file an unemployment claim but I am unable to do so through id.me! My phone number has changed and I am unable to authenticate my account. The Ai help center just sends me In circles! I have tried multiple times over a two week period always with the same concerning results! I will be contacting the governors office about this issue tomorrow! This is unacceptable, blocking people from receiving benefits that they have paid into for years!Business Response
Date: 10/03/2025
Hi,
You should now be able to proceed.
Best,
ID.meInitial Complaint
Date:09/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been reaching out to customer service to get my name updated. The chatbot keeps telling me to do something that the actual website does not allow me to do. This company provides no phone number or any way to contact an actual person. They are costing me money because I am not able to update my information. I have tried submitting everything they have requested and they keep denying me but with no way to rectify the situation. What an awful companyBusiness Response
Date: 10/03/2025
Hi,
You should now be all set and verified.
Best,
ID.meInitial Complaint
Date:09/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Id.me..OMG. Virtually impossible to contact. No phone number and chats put you in line and then kick you out before they even respond. ID me is supposed to sync my ************* and my ******* accounts but when I try to use the federal account, it tells me my password is wrong even though the accounts are linked according to them. It works for the ****** page but not ***. Then I get a message that I cant sign in through social media which I dont even know what theyre talking about because Im not signing in through social media. This is ridiculousBusiness Response
Date: 10/03/2025
Hi,
We see that you were able to resolve your issue with one of our chat representatives.
Best,
ID.meInitial Complaint
Date:09/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to contact idme for over a month regarding my account which was suspended for reasons unknown to me, i tried to create a ticket with my compliant and a representative is yet to reach out to me, i need to regain access to my account so i can get my tax records and transcripts because i needed these documents to complete my application on the government website, the delays wont help i have tried everything but not working please idme reach out to me as soon as possible and have someone fix this before i got nuts . Thank you!Business Response
Date: 10/03/2025
Hi,
Please submit a help request on our site so that we may assist.
Best,
ID.me
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