Reviews

This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hilton Worldwide has 1638 locations, listed below.

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  Hilton Worldwide

  7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

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  Hilton Worldwide

  1100 Arch St Philadelphia, PA 19107-2376

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  Hilton Worldwide

  8517 Leesburg Pike Vienna, VA 22182-2406

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  Hilton Worldwide

  1800 Papermill Rd Wyomissing, PA 19610-1100

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  Hilton Worldwide

  230 Sycamore Dr Breinigsville, PA 18031-1535

Review Details

• Review fromNichole F

  Date: 07/31/2025

  1 star
  My name is ******* I paid for a Marketing package I called them and asked them for a refund because Im not going to be able to use it they said its non refundable which I didnt hear when they gave it to me the customer service was really bad they took me out of my character they were rude please do not buy any packages from them and Im an honors member this is the second time with Hilton people never want to give your money back.

• Review fromCheryl B

  Date: 07/30/2025

  1 star
  Hung up on me 6 times after holding for exactly 10 minutes. More than terrible customer service. Accidentally booked reservation 1 day off. They never did resolve it. Just kept hanging up on me I guess hoping I would just go away. Well, I did go away and will never go back and rebooked my reservation somewhere else. Also for less money and a nicer room. Will never go to Hilton again.

• Review fromKristin P

  Date: 07/30/2025

  1 star
  Our family stayed at the Hampton Inn located at ****************************, ******** on June 11, 2025. During our stay, members of my family, including my mother, used the hotels swimming pool. Within an hour of exiting the pool, my mother developed large welts across her body. This was extremely alarming, and we immediately sought guidance from the hotels general manager and Hilton Honors guest services. Unfortunately, our concerns were dismissed or inadequately addressed. ******** claims from the hotel staff, "She must be allergic to chlorine..." She never mentioned any allergies/allergic reactions to chlorine,Upon returning to *****, my mother was hospitalized and received treatment related to the reaction she experienced after swimming in your facility's pool. Her medical team confirmed the symptoms were consistent with exposure to unsanitary or chemically imbalanced water.We are deeply disappointed by the lack of accountability and transparency from the management at this property. What began as a family trip to see my niece graduate from her Army basic training ended in a painful and frightening medical emergency, worsened by the hotels apparent failure to maintain its facilities safely and to respond truthfully and professionally when notified. Hilton's corporate doesn't want to face the reality that this specific Hilton property is dangerous.

  Hilton Worldwide

  Date: 08/03/2025

  Hello *******,     
  I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau Review. I am sorry you missed my call today; I did leave a voicemail.  
  We sincerely apologize for any inconvenience that was caused during your stay, we strive to ensure that all our guests have exceptional experiences.  
  We understand that the General Manager, ****** has spoken to you on June ******* and as that if you have any further questions or concerns to please contact him directly redacted. 
  Thank you for being a valued member of the Hilton family. We genuinely appreciate your understanding and patience, and we hope to welcome you again in the future to provide the exceptional experience you deserve. 
  
  

• Review fromShayan J

  Date: 07/25/2025

  1 star
  Extremely disappointing experience with this Hilton property, managed by *********************************** an event planner with 15+ years of experience across the ***** this was the most unprofessional venue Ive dealt with. Pricing was unclear and shifted last minute to close the dealbut service didnt match the promises.Days before the event, they informed us they couldnt provide the agreed-upon linens. During the event, we faced unexpected charges (including $500 to turn off lights), constant shortages of water and tea, and rude, uncommunicative staff. Dinner was chaoticmissing items, empty buffet stations, and incorrect desserts. They even removed water while the party was still ongoing.Despite charging a 26% service fee, service was subpar. After the event, I followed up multiple times. Their sales manager showed no accountability and told us to go elsewheredespite our event generating ~$30k. Even their VP failed to follow up after reaching out.Avoid this venue if you want a professionally run event. Not worth the stress.

  Hilton Worldwide

  Date: 07/30/2025

  Hello Shayan,

  Were truly sorry to hear that your event experience at Hilton Charlotte Airport didnt meet your expectations.
  
  The hotel team has shared that they remain committed to delivering exceptional service and upholding all contractual agreements a standard they believe was met during your event. The General Manager has indicated that a follow-up call was placed after your conversation with the **** and sincerely regrets if it was missed.
  
  We appreciate your feedback and the opportunity to learn from your experience. Your insights help us ensure future events are successful and better aligned with our guests expectations.

   

  Best regards, 

  **** *.

• Review fromClaribel F

  Date: 07/21/2025

  1 star
  I was scammed by the Hilton Bluegreen grand vacation . ****** offered me a $149 dollars Deal package with the only condition to take a tour presentation for timeshare sales.! ****** said to me that I was getting 3 days and 2 nights stay and I was getting $100 back in a ********** . ****** told me that I was going Only to pay $49 dollars for the 3/2 stay in the hotel Plus taxes which he said was supposed to be $7 or $10 dollars. I also explained to him that I am a disabled person with a very limited incomes he said not worried and also said that I could request special accommodation because my health conditions. ********* sent me many emails and I did the reservation online and using their website page . When I got the address I found out that the hotel was 35/40 minutes away from the beach which was my reason to willing going into their over 2 hours tour presentation. I was asked by Hampton to pay $100 deposit that they said I was refundable the hotel didnt accommodate me as I requested them, they didnt try to find me a hotel closer to the beach because their own words I was getting this special package for their timeshare selling and their presentation was going to be there , not true . the ** stop working but thank God the maintenance person fixed right away and the housekeepers were kind and the maintenance guy, too .! I was charged $70 dollars for parking their rate per day but we werent even 38 hours in there and 7/19/25 I couldnt find parking and the handicap parking was used by people without the tag or sticker When I asked the guy in the reception he said that he couldnt do anything about and it was clear for me that I was paying for parking but they were expecting a disabled person ABANDONE my car the charge me $123 at checking OUT then after leaving another $179 now my account is overdraft-$92 dollars Hampton abusing having my debit card information to EXTR**T every amount they want, fraud and scheme ****** , Hilton Hampton

  Hilton Worldwide

  Date: 08/04/2025

  Hello ********,

  Thank you for reaching out with your concerns regarding the vacation package you purchased.

  Our HGV team has communicated they contacted you, apologized for your overall experience, and provided a refund of all charges. We hope this effort restores your faith in our brand. 

  Thank you for allowing us an opportunity to make it right.

   

   

  Best regards,

  **** *.

• Review fromBrittney B

  Date: 07/18/2025

  1 star
  Hampton Inn and Suites ************************ again!! My money is clearly not valued nor is comfort. When I tell you pictures are deceptive..look no further for the prime example than here! I booked this hotel for both my cousins and I to come enjoy my grandmothers 90th Birthday and instead Im looking for a room elsewhere writing this review because I am behind upset at how run down these room are. From the damp smell, to things being broken..ceiling clearly has an active leak. Mattress was stained, wall has mystery stains everywhere. And its not just one room because we asked to see another thinking wed get a better look and negativesame thing. Asked for a refund and was told nope, non refundable despite the conditions. They really need to condemn this place and do a complete renovation and THEN invite guests to come back for FREE to do honest reviews. Very disappointed as this is a part of a brand that is much better than the is image they are putting out. Now Im left spending even more money and to a billion dollar company its not even a drop in a bucket..even if its from their leaking roof! Good to know Im just a number and it doesnt matter if you pocket working peoples money as long as your checks still clear! Sadly the most affordable options were under your same umbrella and Ill likely be suckered into booking with you tonight regardless!

  Hilton Worldwide

  Date: 07/27/2025

  Hello ********,
  
  Thank you again for your patience.
  
  I'm pleased to confirm that the hotel has approved a refund through the original booking agency, *****. Refunds typically take 57 business days to appear in your account. If you do not see it within that timeframe, I recommend contacting Agoda directly or reaching out to your travel agency, ****************, for further assistance.
  
  Additionally, Ive inquired about your sisters reservation and requested a refund on her behalf. However, I havent yet received a response. Could you please let me know if she requires any further support?
  
  Were here to help however we can, and we truly appreciate your continued partnership as a valued Hilton Honors Member.

   

  Best regards,

  **** *.

• Review fromLisa P

  Date: 07/17/2025

  1 star
  Worst hotel experience ever. Was overcharged price quoted and refund not isdued. Called for 2 weeks and customer service is horendous. I am soooo dissatisfied with customer service being rude, overtalking, blatent lies, overcharging by hundreds of dollars, unhelpful staff, difficulty getting refunds /did not receive refund. Made several reports and lack of responsiveness to complaints. Worst hotel ever. NEVER STAY AT A HILTON. WILL *** YOU OF YOUR MONEY AND THEY DO NOT CARE.

  Hilton Worldwide

  Date: 07/20/2025

  Hello ****,  
  I hope this email finds you well. This is ***** with the ***************** I am responding to your refund concerns. I am sorry you missed my call today; I did leave a voicemail. 
  We sincerely apologize for the challenges you are experiencing with your canceled reservations. We strive to ensure that all our guests have exceptional experiences.  
  Upon reviewing the reservations, we have learned:  
  Both reservations were booked for three nights, not two days September *****, 2025. 
  Under **** the reservations were booked through the Official Hilton booking site, and no charges were assessed.  
  Under ****, this reservation was booked through *********** and will need to be resolved through *********** directly, as they are not an Official Hilton booking site.  
  Thank you for being a valued member of the Hilton family. We genuinely appreciate your understanding and patience, and we hope to have the opportunity to welcome you again in the future to provide the exceptional experience you deserve. 
  
  

  Lisa P

  Date: 07/24/2025

  Incorrect information on how these were booked. I booked both on the Hilton site by phone, on July 3rd t 3:00 pm. No call was ever made to the other site. I called and was told two rooms, 3 nights stay would be $1425 and My credit card was charged $1950. Just horrendous business and again no apology, no responsibility to a paying customer. Worst customer service I have ever had from any business in my 62 years of life. DO NIOT STAY IN A HILTON HOTEL. They will rob you.

• Review fromPhilip D

  Date: 07/14/2025

  1 star
  We stayed there on July 8-9. We booked our room directly through the website. Upon checking the associate at the front desk offered us an upgrade for a minimal fee, we said sure sounds great. When we walked into the room, we definitely were not thrilled, we went back to the front desk and asked if we could change rooms. Again the staff made a great accommodations for us, offering us a Parole Room at no additional fee. We were pleasantly surprised with that offer. As we walked in the room we noticed fingerprints on every window in the room, as we sat there talking we noticed food on the floor around the table and even grim around the whole table top. Fast forward to when we came back from a concert at ************** soaked due to a crazy storm., we stopped at the front desk and asked for two extra towels and an extra blanket. We were told they would get that up right away. After 35 minutes I sent a text message through your text alerting them that we had not received those items. **** responded stating she would follow up. We sent another message.We told them we're going to Kitty O'sheas bar, they informed us to not put on the *** sign on our door, fine. At Kitty ******** we had a drunk individual attempt to throw a punch at me, which I had to fend him off with a stool. Secruity showed up about 10 minutes after the bartender called. We left and returned to our room later in the evening and Nothing ever arrived. I did send another text message. No response from the staff. We definitely felt like our bed was in need of replacement. The headboard had a piece of metal sticking out where if folds. I decided to pick up the bed just to see if it had been clean, we noticed again a veggie straw and other items were underneath it. That appeared to have not been vacuumed for days. We had stayed at the hotel several times before and never had an issue. After this experience we probably wouldn't recommend it.

  Hilton Worldwide

  Date: 07/17/2025

  Hi ******,
  I hope this email finds you well. Thank you for taking the time to speak with me today.
  As mentioned, I did receive your email sent to our Guest ***************** regarding your stay at the Hilton *******. Hilton is committed to providing our guests with rewarding experiences, high-quality accommodations, and friendly, efficient service in clean and comfortable surroundingsbacked by our commitment to guest satisfaction. When we or our hotel partners fall short of that commitment, we strive to make it right.
  To that end, I will be refunding the room charge of redacted. A check will be mailed to the following address:
  redacted
  Please allow 3045 days for the check to arrive by mail.
  We truly appreciate your loyalty as a Hilton Honors Member and hope to welcome you back to one of our ***** Hilton-branded hotels for a much better experience in the future.

• Review fromJOHN S

  Date: 07/14/2025

  1 star
  I want to inform you of an incident that happened to me during my stay in *****, ******* at Embassy Suites ********************************, where ******* **** is the hotel manager. The incident was so serious that I will no longer be a Hilton customer. My future hotel business will be transferred to *********On Sunday July 13, 2025 I had a late evening conference call with my business associates. At 8:15pm I found a quiet part of the hotel at the third-floor lobby where I could make a private phone call. At 10:30pm I was rudely interrupted by a staff member, named *****. He said I needed to leave the third floor at 11:00pm because it was closing. Note, I was sitting in an open lobby with couches, no doors, and no signs stating the 11:00pm closing. At 10:45pm I moved from the third-floor to the mezzanine level to continue my conference call. Note, I was being quiet and minding my own *********** 11:00pm ***** interrupted me again while I was still on the conference call. ***** shouted, you need to move to the main lobby because this area is closed. I said I needed to finish my phone call. ***** continued to berate me. The main lobby is too noisy with the loud music and waterfall. I wanted to remain on the mezzanine to finish my phone call in peace and quiet. ***** continued to interrupt and would not leave me alone. I yelled back at him, shut the f*** up and leave me alone. I need to finish my call. ***** escalated the incident and threatened to have me evicted from the hotel. He said, If you cant follow my authority then I can have you evicted from the hotel.Thats the reason I will never stay at Hilton again. ***** needs to be terminated, and **** **** needs to be put on probation until all staff members are properly trained. Staff members should never berate a guest, nor confront a guest who is minding his own business on the phone.

  Hilton Worldwide

  Date: 07/17/2025

  Hello ****,  
  Thank you for your kindness during our conversations.   
  We apologize for the interactions with security at the Hotel, as we have learned there were concerns about the noise coming from that level and it was discovered there were teenagers also on the floor making excessive noise so to be fair, they required the entire area to be cleared and have everyone move to the lobby area. We understand that on the second request the interactions did not go favorable, and we are sorry this happened. Management did attempt to speak to you the following morning, but you had already left the Hotel.  
  As a gesture of goodwill, we have awarded redacted Hilton Honors Points to your account and have been assured by the Management team that instances will be handled in a more appropriate manner.  
  Thank you for your loyalty to Hilton and we look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional.  

• Review fromRoss H

  Date: 07/14/2025

  1 star
  To Whom It May Concern,Im writing to express my deep disappointment following my recent stay at the Hilton **************, **. My wife, five children, and I were there for a sports tournament, along with many other families. We frequently travel for sports and are Hilton Rewards member, but this experience was unacceptable.The parking garage was filthytrash overflowing, cans not emptied in what looked like weeks, and abandoned dusty vehicles occupying EV charging spots. The chargers didnt work, and we paid $72 for two cars to park in this condition. The lobby lacked basic amenities like water or coffee, and there was no complimentary breakfast. One elevator was out of service Saturday night.We had two rooms (625 and 623), both missing fridges. The ice machine on the 6th floor didnt work and was surrounded by trash. Neither room had extra blankets or sheets. I requested them at 10 PM; sheets arrived at 11 PM, but no blankets. Despite repeated follow-upsincluding calls and a visit to the front desk at 1:45 AMwe didnt receive blankets until nearly 2 AM. A staff member was dismissive and unhelpful, and another appeared to mock me by pretending not to understand how to use the *********** children went to bed cold. I paid for two rooms with pull-out couches that were unusable without bedding. No one took responsibility. Other families reported dirty rooms and mold. This is not the standard we expect from Hilton.We spent over $700 and had the worst hotel experience weve ever had. I urge Hilton to investigate this location and take corrective action. We travel often for business and pleasure, and this experience has made us reconsider our loyalty to Hilton.

  Hilton Worldwide

  Date: 07/18/2025

  Hello ****,
  
  I hope this email finds you well. I'm sorry I did not reach you this afternoon when I called and left a voicemail.
  
  Our **************** has forwarded your Better Business Bureau Review (ID #******* regarding your stay at Hilton ******************** & Executive Meeting Center. Thank you for taking the time to share your feedback. Im truly sorry to hear about the disappointing experience you and your family had. This is not the level of service or cleanliness we strive to uphold, and I understand your frustration.
  
  Your concerns have been shared with the appropriate leadership teams for review and follow-up. As a goodwill gesture for your overall experience, the hotel added ***** Hilton Honors points to your account. I am happy to provide an additional ****** points, which is comparable to one night for each room. These points are available immediately for your enjoyment. 
  
  Thank you again for sharing your concerns with our team via the BBB. We appreciate your loyalty as a valued Hilton Honors Silver member and look forward to your future stays within the Hilton portfolio of brands.
  
  
  
  Best Regards,
  
  **** A