Customer ReviewsforHilton Worldwide

I booked a stay for April 12th at the Hilton Garden Inn in *********, ***** on Booking.com. My total price was supposed to be $190.26. When we checked in, they charge me $240 and some change. My ************* whom we were traveling with booked his on Expedia and got a rate of $172 and some change. When the desk staff texted asking how the check in went, I told him of the situation. He said I would be getting the $50 difference back, but couldn't do anything about the difference in pricing of my room and *************'s room. When I showered the next morning, I discovered a used, dirty washcloth hanging on the shower rod. That's unacceptable. I wrote a review via email and asked for a Manager call to discuss. Nothing. For a Hilton, the room and the service was absolutely not worth the cost. The rooms are outdated and nothing special. The dirty washrag was disgusting at the least. Again, unacceptable. I asked at check out when the $50 would be showing to my account and he said upon checkout. I still haven't received the $50 refund. I'm asking for a complete refund for this stay. 0 stars if I could

I reserved 2 rooms for a business trip. When we arrived we were on the same floor as planned. Once in our room the air unit fan was soo loud, I called front desk who sent someone up. I was told we would have to move rooms they could not fix the issue. Now we are on a different floor - NOT as nice a room as planned for meetings! I told the front desk we were not pleased with the room and wanted some kind of credit. NO response !I spoke to the front desk before checking out and was assured they would take care of the issue. NO response!I called the hotel 2x after checking out to see what was going on and looking for some type of correspondence - NO Response!!!! I called corporate in order to resolve this issue - No real response as I could not understand the lady on the phone.........Be careful with this hotel and get things in writing before you leave if you have an issue. By now I am just ...... Very disappointed as a diamond member in this hotel

BEWARE OF RESERVATION ON HILTON.COM FOR INTERNATIONAL TRAVEL. I made reservation for my father to stay at a Hilton brand in ******* ***** for 37 nights starts Apr 10th, and he was forced to pay premium at the day of checking in, despite the fact of my reservation for locked lower price based on Hiltons best price guarantee. Also, I was prepaid for this trip, but didnt aware their online payment system was NOT set up, and according to the customer service, I should have asked for these information, and hotel does NOT have the duty of telling me that they wont accept online payment. So if you want to make any international travel and stay with Hilton, you better have list of questions to ask them before making reservation online, or you will be forced to pay premium at the day of check in.

We booked a one night stay with Hilton Garden Inn Phoenix Airport North for 9 April 2024. It was booked through Booking.com. Our flight to Honolulu on HA35 was cancelled on 9 Apr 2024 at 2 PM. Because of that cancellation there was no need to stay overnight at the hotel, at a nonrefundable rate. We are asking for our credit card refund of the charges. It was not our fault as it was the airline that cancelled. We had intended to take my wife's 75th birthday trip to Hawaii. Things happen. I feel the lack of compensation is absurd and there is nothing I could do to change it. So we are asking a refund from the hotel/ Boooking.com. Please help us in the situation. Kindly, Robert A B******

I stayed in the Hilton Garden from ***** March. I checked out at 2:30AM but the system was down and was told my bill would be emailed to me. My bill was mailed and I was charged 7 times for $107 on 23 March and charged 1 time for 24 March and checking out on 25 March. I called and left a message with Sales Director *************************** on 25 March. I called again and left another message due to no response on 01 April. I called again on ************************************ resolving my bill, sales clerk ********** said he is showing I checked out on 25 March and passed me to the Sales Director message machine. I called back and informed him that it asked me to leave another message he informed me that she was in and transferred me again but to a different answering machine. I left a message and called back and he put me on a brief hold and transferred me back to the directors message machine. I called back 5 more times and asked each time if she was in and was told yes but she's on another call and to leave a message. I gave it about 20 minutes and called back and asked for her again and was told she had left for the day and she told him to tell me to leave a voice message and she'd get back with me. I asked if he explained that it was urgent and that I'd already left several messages with no call back even though her answering machine said she would call back within ******************************************************************************************************************** ************ I asked why she didn't call back knowing it was urgent and he said no clue. I asked if she was going to return my call today and he said I suppose not. I said thank you and told him to have a good day. He and this establishment were very unprofessional and I will not be staying here again. My military voucher remains unpaid and delinquent due to lack of good leadership at this place. I would leave 0 stars if the option was available.

Our experience at this property was terrible! Upon checking in to our room there were f**** particles inside the toliet bowl, and f**** on the outside of the toliet, also there were genital hairs around the toliet. There was hair inside the tub. There was a stain on the blanket of our bed. And throughout the night leading in to the morning there were constant door slams from other guests in the hotel, that's how thin the walls are at that hotel. The people above our head were very disruptive all throughout the night. And once we were finally able to get some sleep we were awaken at 7 a.m on a Sunday morning by the next room who was connected to our wall. They woke us up because they were having ***. As they were having *** their head board of the bed kept rocking back and forth, each time their headboard hit against the wall our headboard rocked back and forth too. This went on for some time. Imagine laying in the bed and everytime your neighbors bed rocks, yours rocks too literally. And this is because of how thin the walls are at the Double tree in **********. This was one of the worst stays ever! Please be aware, if you want a clean room with out a freak show ***************** in ********** is not the hotel for you! I would never stay at this Hilton location ever again! It was truly a nightmare!

DO NOT STAY here they will charge you $250 for accusing you of stealing towels due to their lack of making sure their rooms are fully stocked with their Towels. The Manager ***** stated after we had checked out, he immediately went to our two rooms that we stayed in to clean up due to the head housekeeper being sick and he was covering for her. In our room there was no shower curtain to even take a shower and the toilet was not flushing we asked the front desk for someone to come with a plunger and housekeeping brought it up and had us plunge it ourselves and could not get it to flush at all still. We had checked out earlier than the checkout time and gave our room keys to the front desk lady and notified her of the issue with the toilet still. There were only two towels in the room as well. I noticed a couple days after that we were charged $250 extra. Called the Hotel at spoke with Destiny and she stated that it was due to stealing their towels. I explained to Destiny we did not take any towels and who would even do that??? She stated a manager would have to reverse those charges and that she cannot do so. ******* stated her manager won't be in until 10 am. So, I waited and called back, and he was not there yet. I called three more times, and he was still not there. About the fourth call destiny stated her manager ***** is there but would not get on the phone with me. So, ***** decided to email me instead of talking about what's going on over the phone. ***** stated in the email he looked at the record of the key being used in the doors and stated it was only us and him that went in. But he will not look at the cameras so we can prove we did not steal those towels. ***** stole money from us!!! I then went to the hotel and waited in the Lobby 2 hours to speak with *****, and he was notified that I was there waiting. Then to come to find out he decided he was going to leave instead of being a man and coming to talk to me about the situation.

I stayed at the Torrey P**** Hilton In Torrey P****, California. I booked the golf tee times at the Torrey P**** Golf Course through the Hilton. The Hilton had me sign a contract for the Green Fees with the price. I agreed to it, thinking that was the cost of the Green Fees. However, The Hilton charged me $200 extra dollars under a ROOM fee. California does not charge taxes on GREEN FEES. Do not book GREEN FEES through the Hilton. Call Torrey P**** directly.

I've been a proud Hilton Honors member for years and always use the Honors App to book rooms. I had a terrible experience this week and I'm disappointed in how it was handled. I booked 2 rooms at a Hampton Inn. I failed to read the fine print in the confirmation email which stated that I needed to cancel within 72 hours (my fault, I know). My experience every other time I've booked is the policy most often used for members - cancel before 11:59pm the day before for full refund. People I was traveling with canceled at the last minute, and I now needed 2 doubles instead of one King. I tried to change, but 2 doubles weren't available at this hotel. I found another Hilton literally .3 mile away which had a room with 2 doubles available. I went on the app to cancel the Hampton, and then re-booked at the Hilton down the street. When I got home, I saw that I was charged FULL price for the 2 rooms I had booked since I had canceled the day before. I called the Hilton Honors phone # but the person I spoke with said the only thing they could do is ask the manager to refund me. Why have this customer service phone # if the person can't help? They put me on hold and said the manager was gone until the next morning. I called the manager myself the next morning. I acknowledged that it was my fault for not reading the fine print but was hoping to get a courtesy full or maybe partial refund of the $600 I was out. She said no. You've already been charged, nothing I can do. I said the Hilton Honors rep told me that I could ask you for a refund she said No. I asked if there was anything she could do, she said no, have a nice day. I wish there had been something a little more obvious when I canceled on the Honors app to warn me about being charged in full anyway since this is not the typical cancellation policy. I feel like this is deceptive and the mgr chose not to help me. I will be canceling my Honors membership based on this experience.

On 3/21/2024 I entered this hotel, because my insurance company booked it for me. With the confirmation number in my hand, I go to check in (my insurance company paid for the room IN FULL), and the young lady sees my reservations and noticed she couldn't complete it for some reason, she goes and get the manager and he comes out, and looks at me and then his computer and says, we no longer take that program, I looked confused and asked him, what does that mean, because I have a confirmation number for a paid room. He says we stop taking that program in October 2023, Right then and there I get on the phone with the insurance company and put it on speaker, I had him to repeat what he told me, and he repeated hisself. I went outside to finish talking to my rep, my rep told me to wait outside and he is gonna call and see whats going on. My rep called me back very upset saying the manager told him (my kind , black female) will not stay at his hotel. I am writing this because NO ONE should be refused service because of their SKIN COLOR... So my rep gets me in to another hotel down the street, and you would know, I told them what happened, and 2 DAYS BEFORE THAT he did it to one of their managers, and she's a BLACK FEMALE... This type of behavior should not be allowed at any HILTON!!!! Let us Boycott this Hotel so that this NEVER happens to another person.