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          Find a Location

          Hilton Worldwide has 1952 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Hilton Worldwide

              7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

            • Hilton Worldwide

              1100 Arch St Philadelphia, PA 19107-2376

            • Hilton Worldwide

              4300 Military Rd NW The Chevy Chase Pavilion Washington, DC 20015-2019

            • Hilton Worldwide

              530 Pennsylvania Ave Fort Washington, PA 19034-3304

            • Hilton Worldwide

              9100 Basil Ct Largo, MD 20774-5373

            Business ProfileHilton Worldwide

            Hotels
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7930 Jones Branch Dr Ste 1100

            McLean, VA 22102-3313

            Get Directions
            Visit Website
            (800) 445-8667

            Customer Reviews

            1.15/5

            Average of 552 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3,137 complaints closed in last 3 years

            1,264 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Hilton Worldwide has 1952 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Hilton Worldwide

                7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

              • Hilton Worldwide

                1100 Arch St Philadelphia, PA 19107-2376

              • Hilton Worldwide

                4300 Military Rd NW The Chevy Chase Pavilion Washington, DC 20015-2019

              • Hilton Worldwide

                530 Pennsylvania Ave Fort Washington, PA 19034-3304

              • Hilton Worldwide

                9100 Basil Ct Largo, MD 20774-5373

              Headquarters
              7930 Jones Branch Dr Ste 1100, McLean, VA 22102-3313
              BBB File Opened:
              1/1/1983
              Years in Business:
              55
              Business Started:
              1/1/1969
              Business Started Locally:
              1/1/1973
              Business Incorporated:
              9/14/2000
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Tru by Hilton
              • Hilton Hotels & Resorts
              • Curio Collection by Hilton
              • Tapestry Collection by Hilton
              • Tempo by Hilton
              • Motto by Hilton
              • Madison Hotel
              • Waldorf Astoria
              • L X R Hotels & Resorts
              • Canopy by Hilton
              • Signia by Hilton
              • Hilton Domestic Operating Company, Inc.
              • Doubletree Guest Suites
              • Embassy Suites
              • Hilton Reservations Worldwide
              • Homewood Suites
              • Hilton Garden Inn
              • DoubleTree by Hilton
              • Conrad Hotels & Resorts
              • Hilton Hotel Corporation
              • Home 2 Suites by Hilton
              • Hilton Honors Worldwide
              • Hilton Honors
              • Hilton Hospitality Inc.
              • Hampton Inn
              • Garden Inn
              • Hilton Worldwide Holdings Inc
              • Hampton by Hilton
              Business Management
              • Ms. Robin Barnes, Owner
              • Mr. Christopher J Nassetta, President/CEO
              • Mr. Frank Otero, General Manager
              • Mr. Joe Koch, Director of Sales and Marketing
              • Mr. Charles E. Gellad, General Manager
              • Mr. Keith A. Moses, Assistant General Manager
              • Mr. Darrius Gray, General Manager
              • Ms. Dori Familiant, General Manager
              • Mr. Martin Field, President
              • Mr. Martin Faye, General Manager
              • Ms. Jey Washington, Corporate Complaint Specialist
              • Mr. Brian Kelleher, General Manager
              • Ms. Kristen Hernandez, Manager of Customer Care
              • Mr. David Ryan, Customer Relations Manager
              Contact Information

              Principal

              • Ms. Robin Barnes, Owner
              • Mr. Christopher J Nassetta, President/CEO
              • Mr. Frank Otero, General Manager
              • Mr. Joe Koch, Director of Sales and Marketing
              • Mr. Charles E. Gellad, General Manager
              • Mr. Keith A. Moses, Assistant General Manager
              • Mr. Darrius Gray, General Manager
              • Ms. Dori Familiant, General Manager
              • Mr. Martin Field, President
              • Mr. Martin Faye, General Manager
              • Ms. Jey Washington, Corporate Complaint Specialist
              • Mr. Brian Kelleher, General Manager

              Customer Contact

              • Ms. Kristen Hernandez, Manager of Customer Care
              • Mr. David Ryan, Customer Relations Manager
              Additional Contact Information

              Fax Numbers

              • (570) 424-4950
                Other Fax
              • (570) 343-8415
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              3,137 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/20/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I booked a room with 2 queen sized beds for 3 guests at Hampton Inn Baltimore / Glen Bernie location for Nov 16, 2023 (Confirmation #********). I checked in on the Hilton Honors application and selected room ***, which had 2 queen sized beds. Upon arrival, I was informed that the hotel did not have any rooms with 2 queen sized beds remaining and offered me a room with 1 king sized bed. This is not acceptable given I booked the room months in advance and was not notified prior to arrival that the room type I paid for was not available. 1 king sized bed does not comfortably sleep 3 guests. I have reached out to Hilton and was offered 20k points, but this does not resolve this to my satisfaction. I am looking for a full refund ($8.79 + 27k points) given I was not delivered the service I paid for (room with 2 queen sized beds). I understand that the hotel was oversold and under normal circumstances, a pull out bed is not a big deal for the third guest. However it is frustrating when we arrived past midnight after our first leg of the trip, and had a 16 hour drive ahead of us the same morning during which a good night's rest is extremely important, which is why we booked 2 queen beds. It would have been appreciated if the hotel notified us in advance when we selected pur room and when the room type was no longer available so we could have made different accommodations earlier rather than at arrival.
              Read More
              Read 3136 More Complaints

              Customer Reviews

              552 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Scott M

              09/18/2024

              I booked an reunion event for about 50 people at the *********************************************** **************** over Labor Day weekend and was quite pleased on how it turned out. Like just about anything like that, I ran into a few snags but the people I worked with resolved the issues quite well. Additionally, I did a post mortem poll whereupon I asked 2 questions of my guests and got about 20 replies as follows:Satisfaction of Hampton Inn accommodations: Very Satisfied 27.8% Satisfied 61.1% Neutral 11.1% Dissatisfied 0% Very Dissatisfied 0% N/A or No Comment 0%Satisfaction of Hampton Inn Location: Very Satisfied Excellent 44.4% Good 38.9% 16.9% Fair Poor 0% N/A or No Comment 0%

              Hilton Worldwide Response

              09/19/2024

              Sent: Thursday, September 19, 2024 12:18 PM
              Subject: EXECUTIVE CUSTOMER ****************************** REVIEW 458477-HAMPTON INN AND SUITES DOWNTOWN *******-** FILE 219107325

              Dear  

              Hello and I hope this email finds you well. This is ***** with the **************** of Hilton.  

              Thank you for your wonderful review of the Hampton Inn and Suites ******************** have forwarded your review to *********, General Manger so that she may share your kindness with the staff. We are happy that your reunion was such a success.  

              Mr.  thank you again for your feedback. We look forward to welcoming you back on a future stay.  


              Best regards,  
              Read 551 More Customer Reviews

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