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About

This business has 1 alert

Important information

  • Additional Info:
    Timeshares are a long-term commitment.  Massanutten Resort Timeshares are contracted deeded property that comply with the Virginia Timeshare Act.  Consumers need to read and understand the contract before signing. Do not rely solely on the oral presentation.  You will be required to sign that you are relying solely what is in the contract paperwork and not on anything you were verbally told.   Read and understand the contract before signing.  Massanutten does not have a buy back program.  Consumers have a seven (7) day window to cancel the purchase. The rescission must be sent certified per the contract, return receipt requested is advised. You will have yearly Maintenance fees that will increase each year.

About This Business

This company offers building, selling and management of timeshare projects and owns and manages recreational ski slopes, golf courses, indoor complexes, hotels and condominiums.

Consumers need to read and understand the contract before signing. Do not rely on solely on the oral presentation. Consumers have a seven day window to rescind the purchase. The recension should be sent certified, return receipt requested.

Business Details

BBB File Opened:
1/15/1973
Business Started:
1/15/1971
Business Incorporated:
11/14/1984
Type of Entity:
Corporation
Alternate Names:
Great Eastern Resort Corporation-Massanutten
The Resorts Companies
The Summit at Massanutten Owners Association
Great Eastern Resort Management
Eagle Trace Owners Association
Great Eastern Resort Corporation
Shenandoah Villas
Business Management:
Mr. Steve Krohn, COO
Mr. Matthias Smith, Vice President
Ms. Zenaida Hall, Owner Engagement Manager
Ms. Kelly Long, Director of Hospitality Administration

Additional Contact Information

Principal Contacts
Mr. Steve Krohn, COO
Mr. Matthias Smith, Vice President
Ms. Kelly Long, Director of Hospitality Administration
Customer Contacts
Ms. Kelly Long, Director of Hospitality Administration
Additional Phone Numbers
Other Phone: (877) 907-3973
Additional Websites
Website 1
Website 2
Social Media
Twitter
Facebook

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

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