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Find a Location

DeShazo Oil Company, Inc. has 1 locations, listed below.

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    Business ProfileforDeShazo Oil Company, Inc.

    Fuel Oil
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/12/2013

    Years in Business: 75

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This firm delivers heating oil, kerosene, LP gas and  services LP  gas appliances.  They also have a gas log showroom.

    Products & Services

    Gas logs, Unvented gas heaters, Gas inserts

    Business Details

    Location of This Business
    904 Fisher Street, Martinsville, VA 24112-3248
    BBB File Opened:
    3/10/2003
    Years in Business:
    75
    Business Started:
    1/1/1949
    Business Incorporated:
    12/21/1973
    Accredited Since:
    9/12/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    10
    Business Management
    • Ms. Julie DeShazo, President
    • Mr. Thomas DeShazo, Vice President
    Contact Information

    Principal

    • Ms. Julie DeShazo, President
    • Mr. Thomas DeShazo, Vice President

    Customer Contact

    • Ms. Julie DeShazo, President
    Additional Contact Information

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/29/2021

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I wasn't told about a non-refundable policy if the oil tank couldn't hold the oil before purchasing it. I paid for 2 separate deliveries of 100 gallons each (275 gallon tank) not knowing it was full from their first delivery. After the second delivery ($319), I was told it could only hold 14 gallons and it was not going to be credited back to me at all. We called to try to resolve it and that's when the policy was read to us after the fact with no remorse from them. They said they were basically tired of talking to us and was going to hang up. The amount I lost was around $274 or so. I wanted it to be credited for a future delivery or a refund. Thank you.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John R

    1 star

    02/01/2022

    Tommy Deshazo has problems! He wanted to run me off,and he did! Been there over 30+ years! He doesn't care! Always paid my Bill! They charge interest on the balance! Paid that also! Got 2-3 tanks to keep from running out! Still DID! I owe them nothing! Moved to Davenport! Over a dollar cheeper a gallion! Was 2.89. Tommy wanted 3.99 then! Most everything happens for a reason! No Customer Service! LOL Moving along! Tommy is a senior,he has his!

    DeShazo Oil Company, Inc. Response

    02/03/2022

    I wasn’t in the office that day/first day since October I wasn’t there. The only thing I dispute is the price. We don’t have a 3.99 price, the price is 3.09. I’m sorry to lose the business and am sorry you had such an unpleasant customer experience with Tommy. Sincerely, Julie DeShazo

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    BBB Serving Western Virginia

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