Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Vitamins and Supplements

Pure Health Research

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Pure Health Research's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pure Health Research has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January I ordered 2 lymph system bottles. I received 10 bottles total. I kept 2 of lymph bottles and mailed back the others including several I had not even heard of. I phoned but was told I needed a tracking number. I went back to postal service and they said they could not produce a tracking number. I had a letter enclosed in with the bottles with all the information. I was shocked to see such a large shipment of 10 bottles when I ordered 2. It also cost me $32.00 to mail back the bottles.

      Business Response

      Date: 03/29/2025

      Hi. Thank you for reaching out to us. We apologize for the confusion and inconvenience regarding the order.

      Upon checking, we see that on January 11, 2025, the order was placed for a total of 10 bottles due to special offers added. We completely understand if  only intended to purchase 2 bottles, and we apologize for any misunderstanding.

      We have no issue processing the refund once the returned products have been received at our fulfillment facility. However, as of now, we have not yet received the return package. As part of our return and refund process, we require a tracking number to verify and trace the package. We understand that may not have been able to obtain the tracking number from the postal service.

      Rest assured, we will also double-check with our fulfillment facility for any returned packages. Once we confirm receipt, we will promptly process the refund.

      If you have any further questions or need assistance, please feel free to reach out.

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent an order that I did not order.

      Business Response

      Date: 03/28/2025

      Hi. Thank you for bringing this matter to our attention. We apologize for any confusion regarding the recent order. Upon checking, we found that the order was enrolled in our Subscribe and Save program. No need to worry, as the subscription has already been canceled, and will not receive any future shipments. 

      Additionally, we have processed the refund on March 21, 2025. Please allow 3-5 business days for it to reflect in the account, depending on the card issuers processing time.

      If you have any more questions or need assistance, feel free to reach out.

    • Initial Complaint

      Date:02/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Business never disclosed any thing about a automatic renewal of the order in the join their site for discount and other products and promotions. They advertise a refund if thier products don't work but when you ask about the refund you get nothing but a run around and a we will investigate and get back with you. Only to never hear anything but the cricket in the corner.

      Business Response

      Date: 03/22/2025

      Hi. Thank you for bringing this to our attention. We truly apologize for any frustration or confusion caused.

      Upon reviewing the account, we found that your order placed on November 16, 2024, was submitted under our Subscribe & Save program, which includes automatic shipments for convenience. However, we completely understand that the customer may not have realized they were enrolled in a subscription, and we sincerely apologize for any inconvenience this may have caused.

      Please rest assured that as part of our policy, we absolutely honor returns and refunds, and we are here to make this right. Our team will be sending a separate email with detailed instructions for the return and refund process.

      If theres anything else we can assist you with, please dont hesitate to reach out. We appreciate your patience and the opportunity to resolve this matter.

    • Initial Complaint

      Date:02/20/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 7 2025 I ordered one bottle of Lymph System Support pills at $29 USD. Pure Health added 6 more bottles onto my order ( buy three get three free when you subscribe). I never subscribed to anything. Another $147 USD was charged to my charge card. I notified Pure Health Research that this extra charge was incorrect. The admitted I did not order the extra bottles bud would not provide a refund.

      Business Response

      Date: 03/22/2025

      Hi. Thank you for reaching out. We sincerely apologize for the inconvenience and frustration this situation has caused.

      Upon reviewing the account, we can confirm that an order was placed on February 7, 2025, which included 1 bottle of Lymph System Support and an additional special offer of Buy 3 Get 3 Free. Please note that this offer was added during checkout and may have been selected inadvertently.

      We understand the concern, and wed like to assure that we do not have any issue processing a refund for the additional charge. However, weve noted that the account is currently under a dispute status, which means we are unable to process the refund on our end until the dispute is resolved.

      To proceed smoothly, we kindly recommend to contact the bank to close or resolve the dispute. Once it has been closed, we will gladly process the refund from our end.

      Again, we truly apologize for the inconvenience and appreciate your patience and understanding. Please dont hesitate to contact us if you need further assistancewere here to help.

      Customer Answer

      Date: 03/26/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 

      I believe this has been resolved, but I am waiting until the end of the 45 day dispute period before I can confirm this. 

      Regards,

      ****** ********








    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent an additional refill order that I did not request. And billed me and took out money from my account.

      Business Response

      Date: 02/21/2025

      Hi There. Thank you for reaching out. After reviewing the order, we found that the purchase on 08/10/2024 was placed under our Subscribe & Save program, which is why a refill order was automatically processed.

      We understand the concern and have canceled the subscription today. Rest assured, no further shipments will be sent.
      Regarding the refund, we have sent an email with return and refund instructions. 
      If you have any questions or need further assistance, please feel free to reach out. Thank you

    • Initial Complaint

      Date:02/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/23/25 PureHealth charged me for a second bottle of Bone Health that I did not order. They charged my card without my authorization. Apparently this is pattern & practice as there are similar complaints against this company, it cost me over $9 to ship the item back to them. This is unfair as I never ordered this item. I just want to warn others about this scam if they order from them.

      Business Response

      Date: 02/22/2025

      Hi There. Thank you for bringing this matter to our attention. Upon reviewing the account, we see that the order on 12/23/2024 was placed under our Subscribe & Save program, which is why there is another shipment on 1/23/25. We understand the concern and have canceled the subscription, rest assured there will be no more future shipments.

      Regarding the return and refund, we will be sending you an email with the return/refund process details. 

      If you have any other questions, feel free to reach outwe're happy to assist you.

    • Initial Complaint

      Date:12/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent $314.80 wormhof product I did not order.

      Business Response

      Date: 01/18/2025

      Hi. Thank you for bringing this to our attention. Upon reviewing the account, we see that an order was placed on December 13, 2024, for three different products totaling $314.80.

      We have initiated the process to address this matter and will be sending an email shortly with detailed instructions on how to return the products. Once the return is processed, we will ensure the refund is issued promptly.

      We sincerely apologize for any inconvenience this may have caused. If you have additional questions or require further assistance, please dont hesitate to reach out.
      Thank you for your understanding.

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called them several times to cancel and they keep bullying me

      Business Response

      Date: 01/10/2025

      Hi. Thank you for reaching out to us, and we sincerely apologize for any frustration or inconvenience this may have caused.

      Upon reviewing the account, we found that the order was part of our subscription program, which is why additional shipments were sent. However, we can confirm that the subscription has been canceled as of 12/4/2024, and will no longer receive any further products or charges. Additionally, we processed a refund for the order on 12/4/2024.

      We appreciate your understanding and are here to assist you further if you have any additional concerns. Please dont hesitate to contact us directly.

    • Initial Complaint

      Date:12/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased one supplement from this company over a year ago, but did not like it therefore had no need for more or any solicitation.. I emailed them on at least 5 occasions to take me off of their mailing list and it has yet to stop. They do not have an unsubscribe button which is unusual, but at this point I am not at all surprised. I want to be done with this company. Please help!

      Business Response

      Date: 01/10/2025

      Hi. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience.

      We have processed the request and removed the email address from our mailing list. Please note that it may take a few days for the changes to take effect, and should no longer receive any further emails from us.

      Should you have any additional concerns or require further assistance, please do not hesitate to reach out. Thank you.

    • Initial Complaint

      Date:11/29/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The day before labor day I ordered 3 bottles of a Liver Health supplement.I received a tracking number and it reported a sequence of locations, arrival in ******* and promised delivery the next day in the first week, then two notices of delay and apology, no delivery date, then the entire record disappeared. I called customer service twice the second week and sent a note but received no answers. I asked for a replacement shipment which was denied.I then sent an email asking for help within a day or I would contact my credit card company.The second day I called my credit card company and we put the charge in suspense while they contacted ************I then got a notice form Pure Health of my cancellation.Two days ago I got a an offer of a $10 credit on a new offer.

      Business Response

      Date: 01/03/2025

      Hi there. Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused.

      After thoroughly reviewing the account, we found that, unfortunately, unforeseen shipping delays have resulted in inconsistent tracking updates. At this time, we are unable to proceed with a reshipment because a dispute has been filed with the credit card company. We must wait for the dispute to be resolved before we can take further action.

      We recommend contacting the credit card company directly to follow up on the status of the dispute for quicker resolution.

      We deeply regret the frustration this situation has caused and truly appreciate your patience as we work with all parties involved. If you have any additional questions or need further assistance, please dont hesitate to reach out.

      Thank you for your understanding.

      Customer Answer

      Date: 02/01/2025

      To my knowledge I have received nothing to respond to.   When was a response sent, to whom and how?

      Please send it again to *********************************

      Thank you.

    Pure Health Research is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.