Reviews

This profile includes reviews for My Plumber Plus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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My Plumber Plus has 11 locations, listed below.

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  My Plumber Plus

  6897 Gateway Ct Manassas, VA 20109-7301

  
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  My Plumber Plus

  11350 Random Hills Rd Ste 800 Fairfax, VA 22030-6044

  
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  My Plumber Plus

  1940 Duke St Fl 2 Alexandria, VA 22314-3451

  
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  My Plumber Plus

  12410 Milestone Center Dr Ste 600 Germantown, MD 20876-7102

  
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  My Plumber Plus

  6700 Alexander Belll Drive Suite 200 Columbia, MD 21046

  

Review Details

• Review fromAdina C

  Date: 05/12/2023

  1 star
  It is really sad when a consumer is in need of good honest service. The service person comes out and does a half job in diagnosing the problem. We received an estimate and the estimate was not broken down how much the water heater would cost vs. labor when asked they informed us they don't do that. Well, to me that is not right and leaves the customer with alot of unknown questions. We were not given the option to purchase a different water heater they immediately went for the 3,000 plus water heater with additional add-ons. Where is the good customer service? Does not exist with this company.
  
  To add the icing on the cake I received a call from Connie and she was following up on the visit yesterday and I said I was angry and her immediate response eel...You are and she hung up the phone this call is documented on my cell the time, caller info etc. I have NEVER had someone be so disrespectful and moreover if they are representing the brand to act in such an unprofessional manner. I clearly want my fee of $50.00 back. Needless to say WE won't be using there service at all. Thoroughly disgusted.

• Review fromLisa N

  Date: 05/03/2023

  1 star
  Leaking pipe in sink drain.
  The plumber asked where the water cut off valve was . We showed him.
  He told us they would have to cut through the tile in the wall. AND install a water pressure regulator.
  Reminder: this is for a drain. And we have a water pressure regulator.
  He gave an estimate over $1000. We said no thanks, and paid the$49 estimate fee.
  My husband took a chance, bought replacement pipes and fixed the problem for $25.
  No holes in the wall, and gravity is doing it's job with the water in the drain.
  These guys a crooks.

• Review fromConrad B

  Date: 05/03/2023

  1 star
  On 5/2/2023 A Plumber arrived at my house to disconnect my kitchen sink. He literally unscrewed the drain pipe with his hand then uncrewed 2 screws to the garbage disposal. He did not even unhook the water lines to the sink. I was told that the price would include the reconnection as well to be done after a new sink was in place.
  The plumber charged us $340 and then qouted us an additional $528 for the reconnect. When I called My Plumber to find out why I was told something totally different from the peson who booked the appointment and the plumber, the woman that answered was extremly rude and trying to over talk me. It baffles me that businesses like My Plumber are more into ripping of consumers then building long term business relationships built on fair pricing, upfront disclosures and professional responses to consumer disputes. I hope that $340 was worth every penny to a disgrace of a company not worthy of doing business in our communities.

• Review fromDorther C

  Date: 05/02/2023

  1 star
  Late March 2023, I was contacted by technician Peter, who informed me that he had just condemned the furnace on my property and that the AC unit also had a crack. He immediately via phone walked me through a contract for over $15,000 to replace both the furnace and AC. As I own the property and it is occupied by tenants, I asked him if he had asked the tenants if the appliances had malfunctioned, "were they cold" or if the carbon monoxide detectors had gone off. He replied, "he did not know because he did not ask them". This all left me inconvenienced because, I could not leave the tenants w/o heat/air. Totally removing my opportunity to comparison shop, get competing bids on the job etc. This was very incomprehensible to me that a company that I'd be with a few years would arbitrarily do this!
  
  I explained this to their Business Manager Debbie Cowgill via email, she apologized and offered to re-imburse me $500.00 and a 1/yr. Service Agreement for free. I'm still waiting on both these offers. It would surprise me to receive either. As I begun to research My Plumber more, I've found quite a few unhappy reviews and this sort of "pricing" thing has happened to others. I know longer have confidence in their services and feel preyed upon at the very least.
  
  While My Plumber did email me a copy of the $15,000 contract, I'm still awaiting the written details of the appliances and warranty for the new Furnace and AC unit. Either USPS or Email.
  
  

• Review fromSharon G

  Date: 03/25/2023

  5 stars
  On Friday, March 24, Sasha Burduja, came to my residence to repair my bathroom sink; the problem was the water was slow in draining. Sasha did an excellent job in correcting the leak and was finish in no time. He was very professional and pleasant to me as a customer. I will make sure I recommend him to family and friends.
  
  Sharon Greene
  Reston, Virginia

• Review fromWarren P

  Date: 03/04/2023

  5 stars
  Issa dahhak was over our house today to repair a pipe leak up in the ceiling in the basement. He did an excellent job and was so courteous and knowledgeable. He cleaned up and left no mess after the job was complete. Please hold on to this employee, he is a role model and he should be to all your employees. I look forward to have him do further work here at my home.

• Review fromJohn F

  Date: 02/24/2023

  1 star
  Made a appointment with Plummer plus on 2-24-2023 they text me they were on their way at 12:15pm they never showed never called so I waited around the house all day no show I called and cancelled plumber plus this was not the first time they no showed a few months ago they did the same text me they were on the way and ended up a no show Plumber plus is unprofessional and is a shady plumbing business will never recommend

• Review fromRamin A

  Date: 02/07/2023

  1 star
  Was quoted $538 before steeping in the building to hook up a a gas stove to an existing gas line.when I booked the appointment yesterday I was told there is no way I can be given an idea as how much it would cost until I paid $49.00 service fee for technician to assess the job. Before we going inside in the parking lot he wanted me sign an invoice for $538. After refusing the job I called back only to gear that's how it works.