Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for their help in setting up my computer apps and for this they charged $699.99. Since then I have not been able to contact them by telephone or website. I am sure I have been scammed.***********************

  Business Response

  Date: 09/21/2022

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have already processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $599.99 for a three-year computer support subscription on March 6th, 2022. The company sent me a link to download the computer support program. The link sent did not work. I emailed the support group several times to resend me the link. I never received the link. Someone called me from Instafixus but did not understand what I wanted. I kept on asking them to resend the link. It has been 5 months since I paid for the service and I haven't been able to use the service. It just seems like I am getting a run-around every time I talk to or email the support group. Since it is so difficult to obtain a resolution, I recently sent them an email asking them for a refund. I am waiting for a response.

  Business Response

  Date: 08/31/2022

  Hi Team

  As per customer desired resolution and as per our refund policy as customer is not happy with service we have processed a full refund to the customer, Attached is the receipt for reference

  Please let us know if there is anything else we can help with

  Regards

  instafixus llc 

  Customer Answer

  Date: 09/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  I have not received the $599.99 refund as of September 1st, 2022 but will wait a few days to give the company a chance to process it. If not received within two weeks, I will reopen the case. 

  
  

  In fairness to Instafixus, I ask you not to post this complaint unless the refund is not received in a timely manner.
  
  Regards,
  
  ************************
  

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a current service contract with Instafixus. They purport to be trained by ********* and to be an authorized ********* service company. I have called on them several times to correct various problems in the operation of my home computer, which until a few days ago they were able to resolve for me. I receive email via an account with *******/******* and also on a site maintained by ********* *******. Several days ago I received a message on my screen to the effect that I cannot get access to *******, cannot open any files stored in ******* and cannot retrieve any open files on *******. I checked ******* and still had access to current email on that site. Instafixus technicians had fixed that ******* problem before so I called them again and spoke with a person who identified himself as *********************. I shared the ******* site with **************** who did some inspection and informed me that my ****** firewall was broken and could not be repaired. He recommended that I replace the purportedly defective ****** firewall with a different firewall manufactured by "*********" and that if I did so he would negotiate a discount of more than 20% off the quoted price of several hundred dollars. I took the information but did not agree to buy the "*********".I then contacted the owner of the local store that sold me the computer. I shared the ******* site with the store owner, who fixed the problem, gave me back full access to ******* and told me that the problem had nothing to do with the ****** firewall which is working fine.So **************** either gave me incompetent advice or actually lied to me.To continue business with Instafixus I have to be able to trust them in order to rely on them. It is a conflict of interest for a technical service to also be in the business of selling firewalls.Please refer this complaint to Instafixus and publish it along with their response.

  Business Response

  Date: 02/16/2023

  ***** *************** ************************************ ***** **** *** *** **** ** ***** ** ******** *** ********* ** ******** * ******************************* *** **************************************
  
  
  Hi *****,
  
  Desired Settlement:
  Contact by the business
  
  As per the customer's desired resolution we tried to call the customer multiple times after we received a voicemail but we were not able to reach the customer also left a message to call us back but did not receive any response and left us with no choice.
  Please let us know if there is anything else we can help with in the future.
  
  Regards,
  Instafixus LLC
  

  Customer Answer

  Date: 02/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

   

  See separate email sent just now to **************** and Instafixus.
  
  
  Regards,
  
  *******************************

  From: **** <***********************>
  Date: Fri, Feb 17, 2023 at 9:59 AM
  Subject: Complaint ID #********
  To: <************************************>
  Cc: <**********************************>
  

  
  
  

  Dear ****************:

   

  I am forwarding a voice mail message received yesterday from Instafixus concerning the above complaint. You can hear the actual message and can also read a partially accurate transcription of it.

   

  This complaint was filed on August 28, 2022. I did not receive a response from Instafixus until yesterday. Apparently BBB didnt either, because your email to me was only received later in the day yesterday. Your email included a statement made by Instafixus to you. In that statement, Instafixus said they had tried to call the customer multiple times without success. If thats true, they never left a message until yesterday.

   

  You can listen to their message for yourself. It does not respond to the fact that, as I set forth in the complaint, one of their employees either gave me incompetent advice or actually lied to me. I said that to continue business with Instafixus I have to be able to trust them in order to rely on them.

   

  So at this point I think that I am entitled to terminate my contract with Instafixus and to receive a proportional refund of payment. On December 2, 2021, I paid them $699.99 for a 3 year (36 month) service contract. I have not used them since August 28, 2022. Therefore by arithmetic computation I am entitled to a refund of $524.99 (27/36ths of the contract price).

   

  Upon receipt of this amount I will mark the complaint settled.

   

  Thank you.

   

  ********************************

  mailto: ***********************

   

  ***** *********** ************************* ***** ********* ******** *** **** ***** ** *** **** ************************* ******** *** *** **** * *** ******** ***** **** **** ************

   

   

   

   

   

  **** **** ** **************** ****** **********

   

   

  -------- Original message --------

  From: ******* Voice <**************************>

  Date: 2/16/23 11:52 AM (GMT-05:00)

  To: ***********************

  Subject: You have a new Readable Voice Mail from ************

   

  
  
  

  
  

  Business Response

  Date: 02/17/2023

  Hi Team

   

  As per customer request we have processed of $524.99 as per customer calculation,Attached is the receiot of the same,

  Please let us know if there is anything else we can do .

   

  Regards,

  Instafixusllc

  Customer Answer

  Date: 02/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  
  

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began attempts to contact Instafixus on August 23,2022 using TX: ************. Left message. Second call was made August 24,2022 at 8:40 am to ************. Third call was made same day. After a while a male voice came on and said something to the affect of "This call is over." Then hung up. In addition to these calls, I have also called two other numbers that I found on their site today (Aug. 25) ************ (left message) and ************ twice. First time a name was given, but I did not catch it. Called a second time to get the name but the message said: "this number does not take any calls." My reason for calling Instafix was to get help with restoring several functions that were messed up following my attempt to set up my log-in for the new ********************* website. I spent over an hour with *** on Aug. 22 and 23 trying to resolve the problem. I then decided to call Instafix for help. Both our laptop and desktop are unable to access either of our bank accounts now (***** and ***) VERY CONCERNING! My sign-up with Instafix and subsequent interactions with the company until now were satisfactory, and we had been happy with the service. Names and dates of contact: I spoke with *********************** on Jan. 26, 2022 and ******************* or May 9. After reading the complaints on the BBB website, I am now very suspicious of this company and need your assistance. I paid $599 for three years of service. I have uploaded three documents pertaining to this issue.

  Business Response

  Date: 08/29/2022

  Hi Team,
  
  As per the customer desired resolution we have called customer and fixed all the issues which customer mentioned and she is happy with Services now..
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC

  Business Response

  Date: 09/13/2022

  HI Team

  As per Customer desired resolution, we will contact customer and process the refund after confirmation from customer .

  Regards,

  Instafixusllc

  Customer Answer

  Date: 09/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Posting on behalf of my elderly mother. INSTFIXUS is a 100% scam business. This company preys on fixed-income elderly people who get scammed by them into buying stuff they don't need. They conned my mother, who can barely afford to put gas in the car, out of $699 to "Speed Up" her ***. BTW, they sold her **** stuff, not ***. The only thing they did was speed up the depletion of her bank account. When I called customer service I reached a third-world call center and was given all sorts of excuses. Ed, the guy who sold her, was on a customer call and would call back. Never did. The billing department was busy and would call me back. They never did. That's because they aren't a real business. A real business has processes, procedures, and people. They have a call center and give you a circle-jerk experience without a happy ending. This company set up a ******* website and hung their shingle to steal money from people. Stay far away from them. I am filing a formal complaint with the FTC and since I know the founders of *******, they as well. This scam business should have its business legs amputated and its money, frozen. I hope karma catches up with them before I do, but either way, they won't be taking more money from people if I can help it. They will never forget the pain of invoice #***** for $699.99, for putting them on blast and out of business.

  Business Response

  Date: 08/29/2022

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date 07/27/2022 concern over business & personal accounts prompted response to e mail messaging offering security and privacy Consulted IT professional who immediately recognized the fraudulent service and I destroyed access to a personal bank account which reported payment of 299.99 Would like to report this absolute scam to BBB in hope of preventing more incidents.

  Business Response

  Date: 09/02/2022

  Hi Team,
  
  WE HAVE ALREADY TRIED PROCESSING FULL REFUND FOR THIS CUSTOMER BUT IT GOT DECLINED AS CUSTOMER HAS CANCELLED THE CARD . Attached is the failed refund Receipt for the reference.

  Please let us know what else we can do to help customer further.
  
  Regards,
  Instafixusllc

  Business Response

  Date: 10/03/2022

  Hi Team,

  As per Customer desired resolution we have Sent check to the customer ,Find the Copy of online acknowledgement for the same.

  Please let us know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC
  

  Customer Answer

  Date: 10/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Instafixus LLC contacted me when I was looking for information about calls that would come to our ****** Voice. I am a volunteer for a non-profit organization called The ****************** ******************* I should have gotten in touch with ****** Voice, but instead this man called me from ****** Mail. He said I had a virus in the ****** Mail and he would fix it for a price and I should have hang up then, but I was thinking he could help my ****** Voice. I should have said ok to go ahead ,but I wasnt thinking straight. Now that I have talked to the other board members I should have got their ok for the $199.99. I am only aloud to spent $25.00 on my own. He is going to call me Monday August 1st to get my debt card number to paid for his service. We are a non- profit organization and the rest of the board says I shouldnt paid him. One of the board members looked the company up and said their have been a lot of complaints with this company. Can you help me with my problem. ***********************************, Treasurer Ps. He changed the cost on the invoice to $199.99, but this invoice has the $399.99 the original cost he wanted to charge me. I dont have an updated invoice.

  Business Response

  Date: 08/26/2022

  Hi Team

   

  As customer is not interested for the services we will make sure we remove customer number from our records and make sure we don't call the customer

  Please let us know if there is anything else we can do.

  Regards

  instafixus LLC 

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/21/2021 i pd. $440.99 for this company to fix my computer and now they are unreachable by phone for any assistance i am very violated and money taken on false pretences. i know there are others in same situation they should be in jail for scam on us american hard working citizens....especially for the trust being broken...what can you do about my funds??

  Business Response

  Date: 06/27/2022

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  **********************

  Customer Answer

  Date: 07/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:06/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been having trouble getting email on my computer. On March 5th 2022, I was working on my computer and saw a pop-up from ******** Since I have my -mail account from ******** I opened it and clicked on the link. I believed I was dealing with ******** When I told them my problem, they said they could help me fix it. They added that the problem was I needed a firewall to protect my files, and connected me to a company called Instafixus LLC, to install the firewall. Instafixus asked for access to my computer, which I granted, and I could see them opening various files. They said they were going to install the firewall and would charge my credit card $499.99 (the first price quoted to me was $700). I offered my AARP card, which was declined. Then I offered my ****** Mileage Plus card from *****, which was accepted. Instafixus told me not to use my computer for the next 6 hours, because the technicians would be setting up the firewall. Three days later, a friend suggested potential fraud and that my computer files might be getting hacked. I unplugged my computer immediately and notified both of my credit cards that I was a potential victim of fraud and computer hacking. I asked for new credit cards and cancelled the old ones. I then contacted ******* directly and discovered that I already had a safe and functional firewall. ******* also stated that they would never charge me for a firewall, because I already had one.I am contesting the $499.99 charge to my ***** ****** credit card. I was convinced to purchase a product I didnt need through deceptive marketing practices an entity represented itself as ******* to sell me a firewall, which is already provided by my ISP, ******** My fraud claim was denied because I received benefit from the transaction. However, I replaced my computer immediately, so the software which required complete control of my computer for six hours was useless to me.

  Business Response

  Date: 07/08/2022

  Hi Team,

  The customer called us for an issue with Email and computer, all the issues have been fixed,After that customer raised a dispute on the charges he paid to us with their bank and  we have received a chargeback from this cx on 19th March 2022, And the bank has already taken out the money from our account and it should be credited back to the customer .

  Please let us know is there is anyting else we can do to help the customer.

  Regards.

  INSTAFIXUS LLC

• Initial Complaint

  Date:05/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction, 1/19/2022 Name of Company. Instafixus LLC **************************  VA,******* Phone on Payment Confirmation Form, ************ Phone on Bank Statement. ************ I opened a email about this company. Looked like a legitiment email. They sold me a policy that was said it was for security on my computer. Something about a clearbrow data security. Said they would go thru stps each month . :/moretools/clearbrowdata to keep my computer clean. Charged me a 3 year plan for 699.99 called a Cyber Privacy Shield. I have not seen anything about this since the charge on 1/20/22. I have tried both phone numbers and cant get thru. Said I would get a email as my receipt. I never got one. I think was a scam. I would like to know why I cant get thru to them They gave me a contact person named ***************** ext ****, ************ if any questions. I cant get thru to them or see anything working monthly to protect my security.on 5/12/22 I got hacked thru email on another scam. The protection did do anything about it going thru. I dont know what to do about getting a refund of 699.99 since I can't seem to get anyone to talk to. Hope you can help me and also stop them for scamming others. Thank you. The receipt said the cost included a 3year service warranty of 699.99. the order no is ****, Transaction ID *********

  Business Response

  Date: 06/03/2022

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC