Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/20222 my 86 year old dad paid $800.00 to this company for cyber help under suspicious circumstances. We believe our dad mistakenly clicked on a link and had a conversation with this company for some sort of IT service. The irony is my brother and I both are IT professionals and our Dad doesn't need this company's help. We called to get a full rebate on 1/11/2023 as it seems like this company is a scam artist or at the very least taking advantage of elderly people. Instatfixus created a temporary email account with our Dad and then they created a custom check for the $800 (since our Dad wasn't able to use his credit card it seems) of subscription service for three years. The creation of the online check seems possibly like bank wire fraud and we're about to reach out to a lawyer and the state of Massachusetts to see if we have a case as the company refused a full refund and were VERY rude on the phone. Before we file a complaint, we request the company return the full amount as the business has for many other people via this forum In the last year.

  Business Response

  Date: 01/30/2023

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC

  Customer Answer

  Date: 02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because the business sent the echeck to the "fake" email account they setup with my father when scamming him out of the $800.00.   The email address the **checks were sent was created the same day they "worked" with my dad and the email account is NOT accessible.  Can the business send these echecks to my account please?
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 02/14/2023

  Please help with the Billing address and Email address where we can send the check.

  Customer Answer

  Date: 02/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: ********************* <*******************************************;
  Date: Tue, Feb 28, 2023 at 9:38 AM
  Subject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: <[email protected]>
  
  Hello,
  
  It has been almost three weeks since the last messages and I want to resolve this case.  The (fraudulent) business wants my email address/contact info so I can receive the $800 for my parents but I also want to discuss the fraud this company engineered on my dad between the online check, temporary fake email account (Which they sent the 800$ too), and rude support. There are ample examples only our site of people accusing them of basic fraud and separately their business should be reviewed for aggressively going after seniors.
  
  They can use this email to send the rebate too - ********************.  My Dads email is ****************. 
  
  Thanks,
  *********************
  ********************
  ************
  
  Regards,
  
  ***************************

  Business Response

  Date: 03/02/2023

  Hi Team,

  Please find attached check which got returned,

  Request you to please help us with the Name email and physical address where we can send check .

  Regards,

  Instafixus 

  Customer Answer

  Date: 03/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: ********************* <*******************************************;
  Date: Thu, Mar 2, 2023 at 4:45 PM
  Subject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: <[email protected]>
  
  Hi there,
  
  Instafixus requested an address to send the physical rebated check.   
  
  Please send a check for the entire $800.00 amount to myself so we can resolve this matter 100%.
  
  ***************************
  ** ***************
  Cambridge, MA *****
  
  Thanks,
  *********************
  ********************
  ************

  Business Response

  Date: 03/03/2023

  Hi Team,

  As per customer desired resolution we have sent a check again with provided details,

  Regards,

  Instafixusllc

  Customer Answer

  Date: 03/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    Please stop scamming senior citizens insrafixus for IT support.  There are way too many complaints where you did the same thing to my parents.  Horrible but thanks for finally sending the check correctly. 

  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother was called on her landline by this company posing as ***** They persuaded her to spend $700 on email help and tech. They persuaded her to give them remote access to her computer and then forged her name in an electronic check.

  Business Response

  Date: 02/16/2023

  ***** *************** ************************************
  ***** **** *** *** **** ** ***** **
  ******** *** ********* ** ********* *************************
  *** **************************************
  
  
  Hi *****,
  
  The desired resolution was " No Further Contact from Business", So we will make sure no one from our company contacts the customer, If a customer calls us back for any issue then we will help the customer accordingly.
  
  Please let me know if there is anything else we can do to help the customer.
  
  Regards,
  **********************

• Initial Complaint

  Date:12/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transction took place on Dec 26 2022. My credit card was charged $700 - supposedly for 3 years' service. I couldn't reach certain sites, so Instafixus took control of my computer. The result was that my inability to get to these sites INCREASED! I protested the charge to my credit card company. Then I phoned Instafixus and asked for a refund. I was offered $100 and declined. Then I was offered $300 and declined that. I checked with BBB and found that I am hardly alone in considering Instafixus a scam operation.

  Business Response

  Date: 01/16/2023

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  **********************

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******************* contracted for the services of INSTAFIXUS for computer protection. On the date of 12/08/22 at 8:47 am. I got a call from a person calling himself ***; he left me a voicemail message. He told me he is with "INSTAFIXUS". *** went on to tell me "INSTAFIXUS" was going out of business. He went on to say they're going to refund me $699.00 dollars and to contact him at ###-###-####:he called me from phone number ###-###-####. I called *** at "INSTAFIXUS" he checked the information he and "INSTAFIXUS" had on me, he then realized I would only be due $299.99. When he corrected the amount I'd be owed I thought this was a legit. *** then went on to ask me about my type of computer and the bottom row of key's on my computer. He told me they would be sending me a check. On the date of 12/12/22 at 3:13pm. I received another voicemail call from *** at "INSTAFIXUS". On the date of 12/13/22 at 12:15 pm. I called *** at "INSTAFIXUS". *** told me he needed more information to make sure the money being sent to me would get into my bank. He asked me if I was close to my computer. I told him no. At that time I went to "INSTAFIXUS" homepage. I found they were still advertising for business. At that time I looked for The B.B.B. on my computer. On the date of 12/13/22 at 12:37 I called The B.B.B. I left a voicemail message. On the date of 12/14/22 at 1:12 pm and 2:04 pm I received a call from The B.B.B. the agent that helped me was patient and professional. 

  Business Response

  Date: 01/03/2023

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  **********************

  Customer Answer

  Date: 01/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

  Customer Answer

  Date: 02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  From: **** ***** <*********@*****.com>
  Date: Tue, Feb 7, 2023 at 2:39 PM
  Subject: Attn: ** ****** @ B.B.B. .org
  To: <[email protected]>
  
  My Filling case is #********. Instafixus on the date of 01/14/23 stated in a response to the B.B.B. they would send me a refund. I have yet to receive my refund.
  
  
  Regards,
  

  Business Response

  Date: 02/15/2023

  Hi Team,

  We have already processed the refund and it went successful from our end. Attached is the receipt of the same, Please let me know if there is else w can do.

  Regards,

  Instafixusllc

  Customer Answer

  Date: 03/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Regards,
  
  

  Customer Answer

  Date: 03/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  From: **** ***** <*********@*****.com>
  Date: Wed, Mar 29, 2023 at 3:05 PM
  Subject: Re: Attn: ** ****** @ B.B.B. .org
  To: <[email protected]>
  
  *** * *****:This is 
  **** ***** I have yet received my refund from "INSTAFIXUS LLC". INSTAFIXUS has shown the Better Business Bureau a refund check for me. Has INSTAFIXUS shown the Better Business Bureau and that check cancelled with my signature and cashed at my bank.   Thank you very much,**** *****
  
  
  Regards,
  
  
  
  **** *****

  Customer Answer

  Date: 09/07/2023

  From: **** ***** <**************@*****.com>
  Date: Wed, Sep 6, 2023 at 2:59 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>
  
  I got my refund. Thank you.