Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was speaking with an ***** employee and this person at this office stated he was. He told me I needed a Cyber Privacy Shield installed on my computer. I agreed and paid $699.99.Later that day, I realized I was not speaking to a certified ***** employee or a ****** support technician and I have not received this product he sold me. As the many other complaints have been filed, I am unable to reach anyone at this number to speak to them, because they hang up. First, I am seeking complete reimbursement for the $699.99 they charged me Second, I am curious why this company still exists and is allowed to continue to scam elderly people like myself. I will be filing a complaint with my local authorities and the FTC also. This is elder financial abuse and a reportable offense. I look forward to hearing from you soon.

  Business Response

  Date: 11/21/2022

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/14/22 I paid Instafixus $249 for a security protection software. I couldn't figure out how to download the software and after repeated calls could never get in touch with the company for help or a refund. I am seeking a refund bc I never was able to use the service.

  Business Response

  Date: 11/18/2022

  Hi Team,
  
  WE HAVE ALREADY PROCESSED A FULL REFUND FOR THIS CUSTOMER. Attached is the refund Receipt for the reference
  
  Regards,
  Instafixusllc

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2022, I purchased a security system from Instafixus for $299.00. Today, on 11/9/22 they called me to tell me they have received complaints about the security and are going out of business. He said they are offering people a refund. The person then wanted to go into my computer to uninstall the software. I did not feel comfortable with this. He then said he would have their account department contact me to send me my refund. How do I know I am not being scammed? I want my refund of $299.00 but am not comfortable having them go into my computer.Please advise!

  Business Response

  Date: 11/14/2022

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC

  Customer Answer

  Date: 11/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 8, 2022 Order #***** *************************** Ext229 Direct Line ************ Toll Free ************ Warranty #****** Transaction #********* Accepted a call from Mr. S********** which concerned my email which has been problematic recently. I wanted to check out the company but he sounded very knowledgeable & I proceeded although red flags were appearing. Complimenting my voice/appearance and getting my age; dropping the price by about half; I paid $700 for 3 years of online computer repairs. Next morning, I couldn't reach anyone at the contacts and my computer had 2 icons on home screen for emails which when opened had nothing in them. I googled the company and realized my mistake. It was such a stressful day when I purchased this (my dog was in major surgery & I was pressed for time to pick her up) that I didn't do my due diligence. So easy for these types of companies to pull off these scams. I very much want to get my money refunded and prevent anyone else from this experience. I'm also concerned about my security as this technician was "inside my computer" making changes. I would so much appreciate your assistance with getting this accomplished, *********************************

  Business Response

  Date: 11/14/2022

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC

  Customer Answer

  Date: 11/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************

  From: * ******** <**************************>
  Date: Mon, Nov 28, 2022 at 12:54 PM
  Subject: Complaint #********
  To: <****************@mybbb.org>
  
  Hello:
  This complaint was ended when the company refunded my money. Thank you. I'm satisfied with this outcome.
  *********************************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/31/2022 I went to ********* website and this popped up, thinking it was ********* I told them my problem they proceeded to tell me that I had thousands of trojens and they would fix it. I thought it was ********* but soon founnd out ddifferent. Granted I am 82 years old and alone so needed help. they proseed to tell me it was $599 and I said no so they changed to $399 that should have told me something. Long story short my compueter does not work any better..waste of money. I would like a refund.This is so unfair! Thank You *************************

  Business Response

  Date: 11/06/2022

   

   

   

   

   

   

  Hi Team,

  As per customer request we have processed a full refund to the customer Attached is the receipt of the same.

  Please let us know what else we can do to help further.

  Regards

  instafixus llc 

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 80 years old and dont know much about computers. A seamingly nice young man called me from that s Company three days ago. He s number had popped up on my screen when I was having trouble with ****** ******. He led me to believe he was with ******. I foolishly believed him. He claimed to be in Virginia but on my computer paperwork says he was in India. A man claiming to be a tech from ****** “fixed” my computer. The salesman wanted my banking info. They charged me $699 for three years of computer pertection. I then saw where they were scammers. All my things were to be covered but thank God he only messed with my computer. I tried to fix by changing my password and they are trying to shut it down. I am terrified. I am reporting them to Attorney General of State of Virginia and State of Indiana. I want my money back and them out of my computer. I have a very bad heart with a pacemaker and defibrillator also other damage to it. I am extremely upset. Please, please BBB stop them from attacking we seniors!! I am also calling Virginia Bureau of FBI Thank you BBB for your help.

  Business Response

  Date: 10/23/2022

  Hi Team,

  As per customer desired resolution and as per our company policy as customer is not satisfied with the services we have processed a complete refund of $700 . Attached is the receipt of refund for reference.

  Please let us know if there is anything else we can help you with.

  Regards

  instafixus llc 

  Customer Answer

  Date: 10/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** And *******
  

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12 Oct 2022 Yesterday I ******* searched what to do when cannot find ones email. Immediately Instafixus LLC said they would call with support which they did. The tech explained the situation and informed me that I’d been hacked because of lack of a good Firewall. He showed me a long list of hacks, many listed as “Critical,” and that he could help resolve the problem. I was to not touch my computer, keyboard or printer and that he’d call when done. But first, he charged my credit card 699.99 for 3 years of Firewall protection. I was aghast, but didn’t know what else to do. I accepted the terms but grew suspicious when he transferred me to “Max” for final approval of my payment. Once done, the tech began working. My monitor was left on and I could watch him working. After almost 2 hours, he called to say he was done and that all was okay. Today, I grew suspicious again when there wasn’t an Instafixus Icon on my desktop, alerts or comments while working on the computer. After reading Better Business Bureau complaints “Instafixus LLC Billing Collection Issues,” I realized I was scammed and will notify my bank and other financial institutions of this situation. I am surprised Instafixus LLC is still in business due to their fraudulent service. I am requesting Instafixus to send me a FULL refund of 699.99 to my credit card.************************* ******************************* McKenzie, TN ********** ********************* ************

  Business Response

  Date: 10/17/2022

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC

• Initial Complaint

  Date:10/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date on Credit Statement is 09/08/2022 I don't remember what it was for. I did not receive anything for it. I'm unable to scan, is there some other way? I can take a picture of the credit card bill and sent it to you.

  Business Response

  Date: 02/16/2023

  
  As per the customer's desired resolution and our refund policy we have tried to process the Refund but the refund was declined as the customer might have already canceled the card, Attached is the  Receipt of the same.
  Please let me know if there is anything else we can do to help the customer.
  
  Regards,
  **********************

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 18, 2022, INSTAFIXZUS LLC gained control, with my permission (** does remote work as well), and, supposedly fixed the issues I was having with my computer. The repairs lasted just long enough for the technician to get off the phone and the same problems were back again. I paid $200 to INSTAFIXUS LLC on that date with check no ******* drawn off my ***************** in ***********, ** which is ******* ********************* When I called INSTAFIXUS LLC and demanded my money back and the reason they said they would get another technician to work on it. I blatantly told them I wanted a refund started immediately and I would have someone reputable work on it this time. There was an argument that ensued as to not giving a refund because they could fix it. I finally won out and was told someone would be calling me in one to two hours to begin the refund. I told him they had an hour to return the call as I had another commitment after that time frame. Now the waiting game begins.

  Business Response

  Date: 02/16/2023

  ***** *************** ************************************ ***** **** *** *** **** ** ***** ** ******** *** ********* ** ******** * ******************************* *** **************************************
  
  
  Hi *****,
  
  As per the customer's desired resolution and our refund policy we have processed the Refund via e-Check as the customer made the payment using the check. as the customer is not satisfied, Attached is the  Receipt of the same.
  Please let me know if there is anything else we can do to help the customer.
  
  Regards,
  **********************

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IInstafixus LLC is the king of “deceptive trade practices” and should have their “B” rating with the Better Business Bureau reduced to that of “F” rating. Better yet, they should be barred from any online tech support assistance. They prey on innocent individuals, like most of the individuals who filed complaints with your department. I guess because those complaints weren’t taken more seriously, you may now add my “elderly woman voice of 70 years of age” that growing list of complaints. The sad part is, like rape, how many of Instafixus LLC’s deceptive trade practices and money theft actions goes unreported. I did not solicit their online help on March 27, 2022. But somehow during the process of my husband and I trying to setup my new computer with ***** (we are not IT techs), Instafixus LLC tech person, I guess named Michael W*****, was able to contact me on my cell phone and before it was over, it cost me $299.99 for 3 years of tech support . You might think that was a bargain and I should be appreciative , but they got the money under duress and scarring me that all computers now days had to have whatever they were peddling to be lawfully compliant. “Lawfully Compliant” I had no idea what that meant. Finally, I told my husband “Let’s just give them the damn $299.99, and “just forget this whole unsettling experience”. But little did I know the worst was yet to come. By June 23, 2022, the computer I had purchased in March of 2022 had serious problems and had to be returned to the vendor. Didn’t give it much thought, except how I dreaded the whole idea of having to deal with Instafixus LLC tech support, because my husband I still weren’t IT savvy . But our delight, this time we had no problems in setting up the second computer. Then on August 25, 2022 I got a voice message from Ron who said that Instafixus LLC was going out-of-business due to covid and the company wanted to refund my $299.99. All I had to do was call 810-671-0933. I called Ron on

  Business Response

  Date: 09/21/2022

  HI Team

  As per customer desired resolution we will make sure no one calls to the customer, And also just want to infom that we never calll our customers and offer refund,It seems customer migt have got a call from some other company and trying to scam them,So request you to infom customer to be more carefull and don not get into trouble with that kind of people.

  Please let me know if there is anything else we can do to help customer.

  Regards,
  

  Instafixus LLC