Business ProfileforPerimeter Roofing VA, LLC

Contracted a NEW roof to be installed at my address , work was completed 5/14/2022. Expressed some concerns to the salesman on his final inspection about an area which I was worried about a leak situation. Concerns were in writing. Leak occurred on 04/23/2023, and 04/24/2023 promptly notified Perimeter, took pictures and documented all the damages to the interior of the home, water staining of painted walls, ceilings, wet insulation in attic, as well as a water damaged laminate floor in the kitchen area. Perimeter Roofing representatives were at my home on April 25, 2023. At such time they inspected and noted all the damaged areas within my home. The company representatives then proceeded to address the area where the leak was permeating the roof. Their finding, as well as photos indicated that it was an improper installation. My own photos, as well as, samples of materials removed show this. Their representative proceeded to reinstall flashing which was improperly installed at the initial installation. Along with ice and water shield which was never installed as described per the original job order. I under my own investigation thru Virginia building code discovered nothing was to code during the installation. The company representative informed me that they have "an interior guy" who would fix all the damages after 3 good rain events. To ensure the leak was repaired. I contacted the Company On 05/09/23 to facilitate the scheduling of the repairs inside. I was told by a representative "At this point we are working to coordinate with our interior technician a time to have him come out to assess the interior damages and get an idea of what the next steps will be. As soon as we have this information we will reach out to you to advise when you can expect him. " Heard nothing back for 30 days and then sent a registered letter requesting a refund to cover my time spent doing the repairs. $600 Waited 30 days for and a response, no response.