Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter signed up for a BLS class. The class was half online and half in person. She traveled home from *********** for the class. She completed the online portion andthen we drove into ****** for the in person part the instruction said to get there 10 minutes ahead we were set to get there half hour ahead, but got caught in traffic. We called the phone number we were given and there was no answer. We got to the location five minutes after the class started the class was located in a church we banged on every single door. We called the phone number multiple times trying to get a hold of somebody. We left an email explaining what happened and trying to figure outhow to get into the building. We didn’t get a call back at all on Tuesday, the class was on Sunday, I had to call them at which time I was told sorry they could give us half price off another class that is ridiculous. We called the number that they gave us. They locked us out and didn’t let us in when we were begging on the doors. I am not sure what else we could’ve done in that given situation. Giving a phone number and not having people there to answer it and having the doors locked five minutes after the start of class is crazy.

  Business Response

  Date: 04/28/2025

  Thank you for bringing this concern to our attention. We truly understand how frustrating this experience must have been for the student and her family, and we are sorry for the inconvenience caused.We would like to explain that our organization follows a very strict late policy for all courses, especially for American Red Cross certification programs. This policy is clearly stated and agreed to by students during the registration process. As part of our agreement with the American Red Cross, students must arrive on time or they are not permitted to enter once class begins, as late arrivals can disrupt the training and compromise certification standards.In this case, the student unfortunately arrived after the scheduled class start time. While we appreciate that they attempted to call, it’s important to note that the call was made on a Saturday, after our business hours. As a training provider, our office is closed on weekends, and our team was not available to answer after-hours calls.We also provided an option for the student to reschedule for a future class at a 50% reduced fee, which is a courtesy beyond our normal policy, as all classes are reserved and staffed based on confirmed attendance.We absolutely empathize with the situation—traffic and travel delays can be unpredictable—but in order to maintain the integrity of our certifications and training standards, we must enforce the policies that all students acknowledge when registering.We are still happy to assist the student with finding a future class that fits their schedule and offer support through the rescheduling process.Please note that our terms and conditions are posted on our website and must be agreed to before registering for our classes.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a class, I was unable to attend and called ahead explaining that I simply wished to be rescheduled. The representative informed me that I would need to pay again - I asked if I could negotiate with a manager. The manager refused to get on the phone, the rep hung up on and potentially blocked my number or turned the call feature off. I tried several times to reconnect and understand it to be deliberate.
  
  Just wanted to reschedule, Without any due dilligence on their end, I believe this to be theft based on refusal to work with me based on a purchase I had prepaid.

  Business Response

  Date: 04/04/2023

  Mr. ****** harassed our staff to the point that we had to contact local law enforcement.  In 8 years of business, we’ve never had to do this.

   1) The Terms and Conditions are agreed to by customers, it they were by Mr. ******.  He called to cancel his class the day of class and no refunds or transfers are granted at that point, due to the fee we incur 

  2) Mr. ****** yelled at, belittled, and harassed the customer service representative who was trying to assist him.  He demanded to speak to her manager and he was informed that she was out sick that day.  He then called over and over again and said that he’d hold until she put someone on the phone.  Then he called again and left a couple of voice messages saying that he was going to keep calling and that he would set out to see our company fail.  He threatened to go on social media, which he did.  He commented on as many posts on Facebook as he could, he also went to Yelp and I believe his comment was blocked from Google.  He said we were frauds, a scam ,etc. 

  3) He was communicated with via email, for documentation and de-escalation purposes. 

  4) As the owner, I finally contacted the HR department of his employer since he registered for this training for his employer Please find attached further documentation of our processes, terms and conditions, etc.  We refunded the portion of his purchase that was a product (lamination of a certification card) since he did not earn the certification card.  He was provided with all the training materials, which included access to an online training. Per our terms and conditions, we stand by the decision to not refund or transfer the student.  Due to his threatening behavior, we suggested that he find another provider in the ********** ***** market (where he lives) to take training. Favor and Blessings, ******** ** ******** *** Nation's Best CPR 

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a cpr class with nations best CPR. On the day of the class it gave me a location which was not the correct location of the class. 10 minutes into the class starting I received a call from the instructor asking me an I gonna be attending. I stating to him that I was close. While on the phone with the instructor he informed me that I was at the wrong location for the class. So, he sent me his location. While reviewing his location it showed that I was 30-45 minutes away. Instructor then stated that I was gonna have to reschedule. Nations best CPR has charged my bank for a class that I did not receive services from. Which is in the amount of 75.00 dollars. The company stated that they sent my bank the sign in sheet which my name was not on there due to them giving me the wrong location.