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Business Profile

Magazine Dealers

Historynet LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Dealers.

Complaints

This profile includes complaints for Historynet LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Historynet LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was notified December 10, 2023 that my order #***** was being processed by HistoryNet LLC. That order was to renew three magazine subscriptions: Military History; *******; World War II. My December 2023 credit card statement shows that a payment to HistoryNet LLC, ***********, **, was processed on December 11, for $******** of November 11, 2024, I have not received any paper magazines since late 2023. Either send my magazines or refund my subscription fees.I have yet to receive any response whatsoever from HistoryNet, other than notification of my request numbers. I sent emails to HistoryNet on February 9, February 22, and March 7. The February request numbers are ***** and *****. On March 27 I separately reported issues via HistoryNet online for each of the three magazines to which I subscribed: request numbers *****, *****, *****. I followed up in May (request number ***** and/or *****). All of these request assistance with my subscriptions. In July 2024, I sent letters to each of the three magazines' Editors.From: ************************** <*****************************************>To: *************************** <**********************************>Sent: Sunday, December 10, 2023 at 11:30:10 AM EST Subject: Processing confirmation for HistoryNet order #***** Dear ******* C **********,Your subscription(s) from order #***** have now been submitted to our order processing center:1x 1 Year *************** Subscription - World War II 1x 1 Year *************** Subscription - Vietnam 1x 1 Year *************** Subscription - Military History You will receive the latest issue(s) of your subscription once they have processed and fulfilled your order. If your order includes a print subscription, please allow 46 weeks for delivery of your first issue as most magazines are bimonthly. If your order includes a digital subscription, you should receive an invitation within 7 business days. For questions about the status of your subscription, you may call **************.

      Customer Answer

      Date: 12/08/2024

      I received the following from HistoryNet on November 28, 2024.  I have heard nothing further.

      ###########################################################################

      The HistoryNet Magazine Shop 

      From:***********************************************
      To:**********************************

      Thu, Nov 28 at 8:20 PM


      Hi ******* **********,
      Your subscription from ************************** is set to renew shortly.
      You may manage your subscription including changing your address and payment information by clicking here:
      Manage Subscription
      If you need assistance, please email us at *********************************** and we'll do our best to help!

      -The Team at **************************

    • Initial Complaint

      Date:08/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a renewal for ******************* I sent a check (#*****) on 07/26/2023 with the renewal request in the amount of $55.95. I never received the magazine but check was cashed. I attemted to call *************) and could not reach anyone. I attempted several times and finally got ahold of someone in May of 2024. I was told at that time that the magazine was now digital. I explained that I do not have internet service and that was not documented on the renewal slip. They said that they will refund my money, I gave them the date, check number and amount. They said they will refund the money and it would take 8-10 weeks. I tried to call again on June 14, 2024, several times but no answer. To this day I have not received a refund.

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have subscribed to American History magazine for over 30 years. Renewed last July for two years. Issues come four times per year. Have not received an issue since Summer 2023. Attempts to contact by phone were either not answered or not returned. Received an e-mail that I could access missed issues by website, which is inconvenient and would cost extra money. Mailed letter of complaint to Virginia offices several weeks ago, received no response. Have heard of similar complaints from other subscribers. Would like to make subscription whole, which seems impossible. No choice but to demand a refund.

    • Initial Complaint

      Date:07/26/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Delivery of magazine issues not fulfilled. My prepaid subscription ends in October 2025, but the last issue I received was December 2023. I would like the subscription extended to fulfill the undelivered magazines, or a monetary rebate for said magazines. The subscription is for American history magazine, my subscription number is **********, which they recognize when I have notified them of the problem. I have emailed and called their phone, with no results. The phone rings but hangs up without completing the call.

    • Initial Complaint

      Date:07/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for two year renewal, $75.95, on my existing subscription to WILD ************** Check #**** submitted on 5 Oct 2023 and deposited on 19 Oct. 2023. To date, I have not received a new issue of the magazine. Last issue received was WINTER 23.I have attempted to phone the magazine multiple times using Subscription Information Phone #************ with no success; seems phone number is now out-of-service. I did e-mail for a full refund @ ********************************** twice, last time on *************************************************************** May 2024; "YOUR REQUEST HAS BEEN RECEIVED AND IS BEING REVIEWED BY OUR SUPPORT STAFF." As of today, no further response for HISTORYNET, no refund, nor a new issues...NOTHING. I fully suspect the company is out-of-business, thus the lack of response. I require a FULL REFUND from this company, even if they are still in business. No need dealing with a company with zero customer support!!!!

    • Initial Complaint

      Date:07/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to HistoryNet.com's magazines, Aviation History, as well as Military History, back on July 31, 2023, for which I HAVE NEVER RECEIVED A SINGLE ISSUE FOR EITHER MAGAZINE! I most recently contacted HistoryNet support on May 26, 2024, to inform the support staff of my issue, yet not only have they not responded to me via email or letter, I also have never received the back issues I am owed. Two individual magazines that HistoryNet did send me some months ago after I initially contacted them with my complaint are not the magazines for which I subscribed (Great American Explorers and Military Weapons and Hardware). HistoryNet.com never honored my subscription requirements, and therefore has cheated me out of the money I paid for the subscriptions. I am seeking complete financial reimbursement for my subscription.

    • Initial Complaint

      Date:07/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've purchased a two year subscription to WWII magazine through the History Net. Haven't received the magazine since last year. Their 800 number just clicks off when you attempt to call it and they do not answer emails to queries. The last email, I asked either to get my magazines or a refunds. I have received no answer. It seems to me this is an interstate issue that the *** might be interested in as money is transferred in and out of the state where History net is located. Do you have an answer to this issue? It appears there are a lot of online complaints.

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I renewed my subscription, by check #****, to Aviation History August 7th, 2023. I had been receiving the magazine for 2 years prior. The checked was cashed by HistoryNet on August 31st, 2023. Since that time I have yet to receive the magazine. Numerous attempts by phone, email, letters have resulted in no contact with the company or its employees. My personal opinion is they don't want to talk with their customers. I seek a refund of my subscription cost.

    • Initial Complaint

      Date:06/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We believed we were ordering hard copies of Military History and Military History Quarterly, but received e-copies instead -- We paid $68.88 through our **** card, and have asked for a refund over the past several months -- we have not read or down loaded the magazines (one each) delivered to our email address -- we simply want our money back.

    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Almost a year after ordering Aviation History as a gift, they send American Trails. wtf. Both customer service numbers are disconnected. They don't respond to emails. It's a **** joke. I'm out money and a gift.

    Historynet LLC is NOT a BBB Accredited Business.

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