Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Rocktown Remodeling, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRocktown Remodeling, LLC

    General Contractor
    Multi Location Business

    Current Alerts For This Business

    Licensing:
    On 09/19/2023 the DPOR - VIRGINIA revoked the license of Rocktown Remodeling, LLC. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.dpor.virginia.gov - 8043678500
    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    File # 2023-01567

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On September 19, 2023 the Board for Contractors issued a Final Opinion and Order regarding Rocktown Remodeling, LLC and revoked their contractor's license for the following prohibited acts.  1.  Failure of those engaged in residential contracting to comply with the written terms of the contract that contains the following minimum requirements: a. A statement of assurance the contractor will comply with all local requirements for building permits, inspections and zoning.   b.  Disclosure of the cancellation rights of both parties. c. Contractor's name, address, license number, class of license or specialty services.  d. Statement providing any modifications to the contract must be in writing and signed by all parties.  e. A statement notifying consumers of the existence of the VA Contractor Transaction Recovery Fund that includes information on how to contact the board for claim information.  2.  Practicing in a classification, specialty service or class of license for which the contractor is not licensed.  3.  Making any misrepresentation or making a false promise that might influence, persuade or induce.  4.  Abandonment defined as the unjustified cessation of work under the contract for a period of 30 days or more.  5.  Any change of address of record or principal place of business shall be reported to the Board in writing within 30 days.   6.  Failure to satisfy any judgements.

    For additional information go to:  www.dpor.virginia.gov 

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Rocktown Remodeling, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Harrisonburg, VA 22802-4145
      BBB File Opened:
      8/20/2020
      Years in Business:
      4
      Business Started:
      10/10/2019
      Business Incorporated:
      10/10/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Paul Norrell, Owner
      Contact Information

      Principal

      • Mr. Paul Norrell, Owner

      Customer Contact

      • Mr. Paul Norrell, Owner

      Industry Tip

      BBB Tip: Hire a reliable and trustworthy contractor

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/05/2023

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      I agreed to a contract with Paul Norrell and Rocktown remodeling LLC to build a home for my elderly mother. We signed the contract of a 600+ sq ft 1 bed 1 bath home turn key and move in ready. The contract stated that there was a down payment needed which was $33,600 that was paid in the form of a check from me. Then few months later there was an invoice for $20,000 more before construction could start. I also paid this and have invoice receipt’s. The only thing that has been done is the land was surveyed, the mobile home and building on the property was destroyed and hauled off, and the septic system was uncovered to be able to map it out and get it inspected and do any work needed. Those are the only things that have been done to build a 600 sq ft home and the company has $53,600 of mine with nothing to show for.

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Serving Western Virginia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.