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Business Profile

Towing Company

J & R Towing & Recovery, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came home from visiting family over the holidays and when I got home, I decided to park at the business next to my apartment (*****) to quickly go into my apartment to use the restroom and to then go inside and purchase some items from ***** that I was planning to get, after I leave my vehicle to go inside to my apartment for no more than three minutes, I come back to the sight of my car completely missing. Angrily, I walk inside to ***** and tell them what happened and they said "they get you that fast?" and and just gave me a number to call. I called the number which introduced themselves as "last call towing" (side note: this occurred at 5:30pm on a Sunday, well before the store closed) and they told me that I would have to pay at least $205 to get my car back no matter what, and that I would need to, within the next hour, go to a random address out of town to meet the driver. I take a rideshare ride over to the address, which is a dark and empty lot, and had to walk around in the dark to eventually find a bright tow truck with lights its lights on in a very sketchy area, and he rolled down the window and told me it would be $205, and me wanting to quickly get my car and go home before any more fees rack up, pull out my card, and he said it's cash only, and that I would have to cross the highway to get to an atm and come back if I wanted my car back. I walk over while checking my wallet to find I have just over $200, I walk back and ask the guy if he had change for a $10 and then he says he doesn't carry cash despite only willing to take cash, so I have to give them $210, receive no receipt and the guy asks for my keys, and disappears then comes back with my car, and standing there in the cold, I just wanted to get back in and go home and finally be able to relax like I intended to from the start, but now down $210 because I wanted to go inside and use the bathroom for three minutes before I shopped.

J & R Towing & Recovery, LLC is NOT a BBB Accredited Business.

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