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Business Profile

Shoes

SneakFoot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Important information

  • Customer Complaint:

    BBB has received over 450 consumer complaints from across the US that allege customers have made purchases from www.sneakfoot.com, a website that advertises as an "independent reseller" of name brand products ranging from shoes, apparel and other miscellaneous items, but never received the products or a refund.  BBB has received over 8,500 inquiries into this company since our file opened in June of 2020. 

    The company claims to be located in Glen Allen, Virginia and the address provided is a UPS store. The website claims the company is located in Northern Ireland, however, the registration for the State Corporation Commission does confirm the director lives in Glen Allen VA.  Further research shows the website is registered out of Canada and was opened in February of 2020. The telephone number advertised for contact with the business, directs any communications to be sent via email to [email protected].  

    The company has now posted the following message on their website. 

    "URGENT Notice: We are currently in the process of refunding ALL outstanding orders with Sneak Foot. Processing times vary and may take up to 6 business days to process into your bank account on file.Should you not receive a refund, (which would be in a very rare case, such as an issue with your card changing or not being on file) we recommend contacting your bank and initiating a dispute / chargeback in order to recover the funds, but please wait 6-7 business days following the reply to this email.Following that process, we will not contest the dispute, unless truly the order has arrived and will only provide counter-evidence in that case. Thank you. We sincerely apologize for the inconvenience caused. Sneak Foot ran into a major supply issue and is temporarily closing its doors until further notice as this matter is resolved. We will post updates on site, should any come, or on our social media. Additionally we are attempting to recover our Instagram page, which was compromised by hackers and subsequently deleted. Facebook / Instagram has been unfortunately, not very helpful in this matter but keeps annotating that it should be resolved within 3-6 weeks. Refunds are being manually issued, in order, per order. There are currently 743 orders we are addressing, and around 113 orders that may be lost in transit / returned but not recovered.We are happy to work with you, but ask for your patience, and any orders that are refunded fully, we may not respond further on. If you paid via PayPal, you can open a claim via the PayPal resolution center, and we will respond in a manner that grants you a refund.Otherwise, we appreciate your time and business and ask kindly to please leave a positive review when your order arrives. We are currently awaiting the arrival of 329 orders that were shipped towards the end of last week that were not impacted.If you are part of this, you will have a tracking number in your email and order screen. DATED: 6/20/21 Thank you, Sneak Foot"

    The Better Business Bureau strongly encourages consumers to use caution when dealing with online retailers, especially with extremely high mark ups on items being sold. 

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name : SneakFoot Co.09/22/2020- $152 09/22/20- $240 09/23/20 - $616 09/23/20 - $199 10/13/20- $156 10/13/20 -$144 11/23/20 $212 11/23/20 - $210 11/25/20- $388 All of these transactions are associated with orders I placed with this company and never received any of the product. I tried to make a chargeback claim with my bank, but since it was past 30 days at the time, I couldn't get my money back. Its been a couple years and I am now finding out the owner of this scamming business went to jail, but I never received any refund back, so I need that taken care of.Company got back to me after a year and said they were gonna refund me the money and I never got anything back, and ***** is alot of money.

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by SneakFoot regarding complaint ID ********.

    Regards,

    ***********************

SneakFoot is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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