Business ProfileforAmerican Family Fitness

I inquired about a gift certificated for a trial membership on 14 Dec 2021 for my daughter and her family. At that time I was asked to sign an agreement and it was my understanding that this was for the minimum 2 months plus $50 annual fee and would terminate if my daughter did not want to continue. I noticed recently that American Family Fitness had continued to charge me $105 each month, now 6 months past when the agreement was supposed to terminate, and has never been utilized. My husband went to the local affiliate and discussed this with ***************************** who does not remember this conversation and said they can't refund membership fees. He asked him to cancel the membership immediately and was told it had to be me since I signed the agreement. My husband attempted to discuss this with the corporate office who again refused to refund the 6 months and cancel the membership going forward. He mentioned that we would reach out to the BBB and may need to look at legal options. Once he stated this the individual refused to discuss anything further. In the several years we have belonged to AmFam we have been very happy and referred many people, this is the first negative interaction. I attempted to send an email to them trough the website but their system would not accept it. We are looking for a refund of the the 6 months of fees ($630) and the membership to be cancelled.