Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact Ameritech by phone and through their service website for the better part of a year with no response. The company wrapped my facia boards with a vinyl product called Splendor XL which is now failing. My contract gave me a lifetime warranty on the product, and I want Ameritech to either repair or replace the failing sections per the contract. I received a voice mail message approximately 6 weeks or more ago from the company saying someone would contact me soon to discuss my issues. No one ever called. I paid Ameritech in good faith that they would honor the contract and am increasing frustrated by their lack of response.

  Customer Answer

  Date: 03/19/2025

  Thank you. Once you contacted the business, they did contact me and completed the required warranty service.

  I really appreciate your help in resolving this issue.

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 6, 2024, we met ****** to discuss attic insulation. He said it was the worst attic & needs to be replaced. He presented a whole attic solution that included insulating the deck ******** said only to replace, sealed leaks & add attic cap. He said, it was all-inclusive & no additional cost. I asked about ventilation baffles. He said they will come & measure whats needed. They will remove junk when they remove insulation. I upgraded insulation to ****** time in the meeting, did he said it was for adding insulation only. I signed & made the required 30% payment. He said dont worry about the details (it had items for windows ******************** will call to set up an appointment for measurement.When I got the copy of the contract, I contacted ******* said it just said insulation, no R-value, etc. He confirms that I upgraded to R49 replacement. July 12, I talked to ********* said no measurement is needed. July 15, Buildi called & we scheduled Aug 12, 7am to 12pm. Each call, I tried to confirm the details and they led me to believe its all good.Aug 12, No one show up within the scheduled time. At 12:02 pm Buildi called & said theyll be coming later. When the installers came, I asked if they have enough time to remove, seal & blown-in new installation. He told me theyre only here to blown in insulation. We called ************ said well need to re-schedule.I called ************ texted that he would call when available. I called again & he said h*** call me back. When he called, he said its only for insulation. Id said how did we get from replacing bad insulation to just adding w/o fixing anything. Hed said people do it all the time. He said its an honest misunderstanding. He wanted to do another ************ said no. He said his manager will call later that day.2 weeks now & no call. If its an honest misunderstanding, return my deposit. If not, then I can only conclude that they intentionally misled me & the contract was signed under false pretenses.

  Business Response

  Date: 09/05/2024

  ******* ******* provided Ms. **** a solution to her concerns during the consultation.  He recommended installing a radiant barrier, blown insulation, air sealing with a blower door test and an entrance cover.  After the entire job was priced out, Ms. **** declined the offer and asked what the purchase price would be to start with blown insulation only.  This was the pricing that was agreed upon per the contract dated on 7/6/2024.
  
  
  The installation crew showed up for the scheduled date of 8/12/2024 to install the blown in insulation.  At that point in time, Ms. **** refused install stating we were supposed to remove the original insulation and install the following: blown insulation, air sealing with blower door test, radiant barrier and entrance cover.  The installation department made the sales department aware of this.  
  
  
  ******* ******* reached out to Ms. **** that day to remind her that she rejected our proposal to include all that work and elected to start with the blown insulation only.  He provided her the same pricing that was discussed during the sales consultation.  Ms. **** declined that proposal again.  After this conversation, ******* reached out to the sales manager who called and could not reach Ms. *************************************************** decided to refund Ms. **** her deposit of $1,050.  The refund was processed on 8/30/2024.
  
  
  Sales Manager attempted to reach Ms. **** again on 9/5.  Sales Manager has yet to hear back from Ms. *****  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ameritech installed 20 new windows at my home on February 26, 2024 at a cost of $42,000 cash. Following window replacement I hired a contractor to install new siding on my home. I was informed on March 1, 2024 that the flashing was not replaced on the new windows and the old flashing was too short and didn't cover entire width of top of window, which could possibly lead to window fail. I immediately reached out to my salesperson, *****************************, at Ameritech and I informed him of the situation. He sounded surprised and asked me to send him a photo and he would discuss further with the installer. I immediately sent him a photo of window with old flashing and since then, three weeks later, absolutely no response or communication. I then reached out to ****************** and left several messages. Again, I have yet to receive a response and there has been a total lack of communication. I also left a message with the president of the company, *******************, on March 15, 2024 and, again, radio silence. No response from anyone at Ameritech. As I dealt in good faith with this company and honored my obligation to them, I don't think it's too much to ask that they do the same and at least have enough decency and integrity to respond and return a call to address my concerns. Thank you for your assistance in this matter.

  Business Response

  Date: 09/03/2024

  Ameritech Construction promptly dispatched a technician to address the concerns raised on-site. The technician provided a detailed explanation of the drip cap and flashing system. It was clarified that the customer was having new siding installed and that the siding company had proposed charging for new drip flashing once the old siding was removed. Since the issue was resolved during the visit, no additional action was needed.

  Customer Answer

  Date: 09/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes this issue was resolved, but definitely not promptly and only after I reached out to BBB. I believe this is a good company and I did receive an apology for 3 week delay in communication. They do excellent work and I love my new windows!!!  
  
  Regards,
  
  *******************
  
  

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 13 ***** I purchase a door from **** Shores he insured me that my previous security door would be place back. After the door was measured for the new door the gentleman which installed it informed me that they couldn't put the security door back up therefore they offered me either $500 back on my credit card or $2,000 for any one of their security doors which I thought was unfair. In the past I have spent almost $40,000 for siding and roofing with the same company to let a security door come ruin the relationship speaks on the Integrity of this company. What I want is for Ameritech to either honor with they said that they was going to do or allow me to buy a security door and they install it but not from their company or simply give me the $500 they said they would back on my credit card and we part business, thanks for your attention to this matter.

  Business Response

  Date: 02/12/2024

  A refund check for $500.00 was issued over a month ago and cashed on 1/23/2024. This matter should be considered resolved. 

  Customer Answer

  Date: 02/13/2024

  I'm writing a BBB to let them know that Ameritech have settled the issue and it's been resolved thank you so much for your effort and your hand and getting this case resolved

  Customer Answer

  Date: 02/14/2024

  From: ************************* <**************************>
  Date: Tue, Feb 13, **** at 2:35 PM
  Subject: Re: You have a new message from the BBB of Metro ********** ** & Eastern ************ in regards to your complaint #********.
  To: Better Business Bureau <*********************************>
  
  
  I'm writing to let BBB know that the issue with Ameritech was resolved thank you so much for your help.

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they couldn't do the work and won't refund the deposit

  Business Response

  Date: 09/13/2023

  We are happy to complete the work in our contract as long as the customer is willing to pay ***** for the work needed for her home. We have no control about the rates ***** charges, and this condition is part of the contract agreed to by the home owner.

  Customer Answer

  Date: 09/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

  Customer Answer

  Date: 09/15/2023

  when we agreed to the job to be done, they told  us that they could do the job and had professional personal and could do the job without *****, we paid them a down payment to do the job. Now they want to add to the job. If they can't do the job we want our money back, we do not want to pay any extra for something they said they could do at the amount agreed upon. 

  Business Response

  Date: 09/18/2023

  We can and will do the work as soon as you pay ***** their fee to take care of your power lines.

  Business Response

  Date: 09/18/2023

  Once again, our contract specifically states the home owner is responsible for any additional work performed by others. There is no markup for the fee ***** is charging, and it is necessary in order for us to safely complete the work in the contract.

  Customer Answer

  Date: 09/27/2023

  they couldn't do the job so i should receive my money back in full, i fully reject their terms about *****.they told us they could do the job without ***** and we wouldn't have pay anything else.

  Customer Answer

  Date: 09/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  they couldn't do the job so i should receive my money back in full, i fully reject their terms about *****.they told us they could do the job without ***** and we wouldn't have pay anything else.

  Regards,
  
  *************************

  Business Response

  Date: 10/13/2023

  Attached is the contract and I have highlighted the relevant paragraph on page 5.

  Business Response

  Date: 10/25/2023

  From: ******************* <*****************************>
  Date: Tue, Oct 24, 2023 at 3:08 PM
  Subject: Re: My Email Address
  To: *********************** <********@mybbb.org>
  
  ****************,
  
  My offer to settle this contract matter is for Ameritech to pay for 50% of the ***** charge to remove and reinstall the wiring up to a maximum of $500. Also, the additional amount due to ***** may be paid to Ameritech over 3 months following the installation with no finance charges. 
  
  Regards,
  *******************

  Customer Answer

  Date: 10/25/2023

  I gave them my price of $3,000 all I can aford they accept   

  Customer Answer

  Date: 10/31/2023

  I agree to pay 50%  of the ***** charge over the 3 month following the installation with no finance charge.

  Customer Answer

  Date: 10/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************

   I agree to pay 50%  of the Pepco charge over the 3 month following the installation with no finance charge.

• Initial Complaint

  Date:05/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planned to get windows with this company and asked for a copy of the contract I signed with them. With windows they tell you about the 3 day grace period to have it all undone. I had no issue till I asked for the copy of my contract and break down of price. I called their contact number and got transferred to a voicemail each time. When I did leave a voicemail I did not get call back and they processed my down payment. I was sent two different loan offers with very different numbers and told not to sign the lower one. I don't know what is going on but the trust I felt in the beginning is all gone now. With that said the "wrong one" might have been for a different window amount but I don't know since I never got any proper documents. If I ask a question and get a run around answer then you lose all credibility with me and that is why I called their actual office versus talking with the rep. I talked with the other window companies and chose this one after they had the better reviews and rating. I am so angry that after you sign they just don't care, I feel like they gave me the run around.

  Customer Answer

  Date: 05/17/2023

  I planned to get windows with this company and asked for a copy of the contract I signed with them. With windows they tell you about the 3 day grace period to have it all undone. I had no issue till I asked for the copy of my contract and break down of price. I called their contact number and got transferred to a voicemail each time. When I did leave a voicemail I did not get call back and they processed my down payment. I was sent two different loan offers with very different numbers and told not to sign the lower one. I don't know what is going on but the trust I felt in the beginning is all gone now. With that said the "wrong one" might have been for a different window amount but I don't know since I never got any proper documents. If I ask a question and get a run around answer then you lose all credibility with me and that is why I called their actual office versus talking with the rep. I talked with the other window companies and chose this one after they had the better reviews and rating. I am so angry that after you sign they just don't care, I feel like they gave me the run around.

  Business Response

  Date: 08/25/2023

  The windows that were ordered have been delivered and installed without any problems. The consumer is happy with the product.