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          Find a Location

          INOVA Hospital Patient Financial Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileINOVA Hospital Patient Financial Services

            Financing
            Multi Location Business

            Contact Information

            2990 Telestar Ct

            Falls Church, VA 22042-1207

            Get Directions
            Visit Website
            (571) 423-5750

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
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            Business Details

            This is a multi-location business.

            Find a Location

            INOVA Hospital Patient Financial Services has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              2990 Telestar Ct, Falls Church, VA 22042-1207
              BBB File Opened:
              8/14/2014
              Business Management
              • Mr. Leo Tinana, Manager
              • Ms. Mary Keller, Complaint Handler
              • Ms. Kimberly Zelaya, Practice Manager
              Contact Information

              Principal

              • Ms. Mary Keller, Complaint Handler
              • Ms. Kimberly Zelaya, Practice Manager

              Customer Contact

              • Mr. Leo Tinana, Manager
              Read More Business Details and See Alerts

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/27/2023

              Complaint Type:
              Order Issues
              Status:
              Unanswered
              On April 27, 2023, I went to the Lorton INOVA facility for a non-emergency X-ray. When I checked in, I made it clear that it was a non-emergency . I was charged a $300 copay which I believed was high for a simple non-emergency x-ray. I suggested that I might go somewhere else for the x-ray (because I was in no hurry) but was specifically told that the copay was set by the insurance company and that its would be the same everywhere. I paid the $300. I called my insurance company and they explained that the copay was $0 unless INOVA billed "as a facility". My complaint is that INOVA misled to me when they said it would be the same copay wherever I went. INOVA advertises that the Lorton facility has imaging services on site and that no appointment for X-rays is necessary. They should not mislead customers into thinking that getting an x-ray at their facility is the same as the dozens of other imaging facilities in the area.
              Read 14 More Complaints

              Customer Reviews

              1 Customer Reviews

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              Most Recent Customer Review

              Dr. Tang

              06/14/2021

              I had a bill and paid before the due date using the INOVA Visit Pay to remit the bill online. Even though the the online payment site confirmed that I paid the bill and it was also confirmed by my credit card company, the INOVA system still showed I had an outstanding balance. I called customer service to work it out and the rep told me to send an email to their customer service dept and she could not resolve the issue on the phone. So, now I still have an outstanding balance, even though I have paid on time, and am waiting for resolution (even though I have called to fix things and the rep was unable to do so).

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