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Find a Location

Easterns Automotive Group has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEasterns Automotive Group

    Used Car Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Vehicles are frequently sold 'as is' at the company locations, and therefore carry no warranty from the seller. Verify warranty information for such sales with the Maryland Department of Motor Vehicles.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 34 Customer Reviews

    Customer Complaints

    98 complaints closed in last 3 years

    29 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/27/2015

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Easterns Automotive Group has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      22705 Commerce Center Ct, Dulles, VA 20166-2036
      BBB File Opened:
      10/14/1997
      Years in Business:
      26
      Business Started:
      5/12/1997
      Business Started Locally:
      5/12/1997
      Business Incorporated:
      5/13/2003
      Accredited Since:
      4/27/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 15883 for this business, issued by Motor Vehicle Dealer Board (MVDB)-VA

      These agencies may include:

      Motor Vehicle Dealer Board (MVDB)-VA

      2201 West Broad Street Ste 104

      Richmond VA 23220

      (804) 367-1100

      Fax: (804) 3671053

      http://www.mvdb.virginia.gov/

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Eastern Mega Center of Laurel
      • SABMD, LLC
      • Easterns Mega Center of Manassas
      • Easterns of Hyattsville
      • Easterns Auto Expo of Temple Hills
      Hours of Operation

      Primary

      M:
      10:00 AM - 8:00 PM
      T:
      10:00 AM - 8:00 PM
      W:
      10:00 AM - 8:00 PM
      Th:
      10:00 AM - 8:00 PM
      F:
      10:00 AM - 8:00 PM
      Sa:
      9:00 AM - 8:00 PM
      Su:
      11:00 AM - 5:00 PM
      Business Management
      • Mr. Robert Bassam, Manager
      Contact Information

      Principal

      • Mr. Robert Bassam, Manager

      Customer Contact

      • Mr. Robert Bassam, Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      98 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/03/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My family farm recently purchased a truck from Eastern Motors in Frederick, MD. We were super excited because trucks have been hard to find. We contacted a company to install a fifth wheel hitch and it took 3 weeks to get the part in. We took the truck to get it installed and the mechanics was very worried and concerned for us because the bed of the truck was going to fall apart if he took it off. He advised it was EXTREMELY dangerous to use this bed. The rails were rusted out and so are the motor mounts. This truck is a hazard to be on the road. We contacted Easterns and they did not see an issue with the truck and its condition. We took the truck to an independent mechanic for an inspection which it failed. Easterns sold us a truck that failed inspection and is a hazard to drive. Our safety and other people’s safety around us are in jeopardy when driving the truck. We are seeking a refund for the truck. We have several suppprting documents which we have submitted to the MD attorney general as well. Thank you.
      Read More

      Customer Reviews

      34 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Latanya W

      1 star

      01/31/2024

      I had been speaking with Jay N**** for several days. He assured me that I was approved after I asked him several time because I know the difference in pre-approved and approved. I told him that I wasn’t going to the dealer with just a pre-approval. So nevertheless, he told me to go to the dealer and he was forwarding all my paperwork over and ask for the manager name (Anthony). So I did. I get there and basically had to do everything all over again. Mind you I did the application on line. So once again before hand I asked him was I approved. Again he said yes and told me the amount of the approval. So needless to say he said they had programs that I qualified for and that the bank that did the approval wanted money down that they were going to pay on my behalf I just had to go into the dealer to finalize. So, all that he told me were lies and the bank wanted a large down payment in order to finalize the deal. I express to him that I didn’t want my time wasted that I been turned down and would need a co-signer. So he just lied to me for days and they kept texting me to go into the dealer to be embarrassed which I didn’t want and expressed that to him. I was unaware that they get something I’m not sure what for sending people to the dealership. Point is they made me waste my time and the person that I had take me there. I’m so glad that I didn’t get dropped off because he told me that I was going to drive off the lot today. After reading the reviews I’m kind of glad because they said a lot of them cars are lemons and had been in accidents, rust and other issues. Let’s me go back a second Anthony had nothing to do with this. My issue is with Jay. He is a liar and misrepresented the sale and approval of said sale. I am concerned that this has happened to several of people and I think something should be done. It’s false advertising and misleading.

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