ComplaintsforKings Dominion

• Initial Complaint

  09/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Overcharged by $40.00 plus applicable tax Order # ******** 04SEP22 Amount $168.95 Season Pass Bring-A Friend-Special tickets were advertised online as $29.99 each. I purchased four tickets from the Kings Dominion website and ended up being charged $39.99 for each ticket. A rude Kings Dominion ************* member advised me that the $29.99 price did not apply for that specific day which was not mentioned on the website and during the order process. I did not see the price difference until I had already purchased the tickets which was listed in small print on my online confirmation receipt.

  Business response

  09/07/2022

  Good Evening,

  On the bring a friend ticket option it shows that prices are from ***** meaning that they start at ***** and are in a range. We have tier based ticketing meaning that the price of the ticket is determined by the day and season you select it for. On the day you chose the tickets were set at $39.99. These prices are predetermined before the beginning of each season and set in stone prior to opening. Furthermore, the price of the tickets display when you select how many you wish to purchase and at check out. Per our terms & conditions you agreed to upon purchase the tickets are not eligible for a refund. We also reviewed the interaction between you and the ***** Services team member and feel they handled your case with appropriate care and followed protocol. In the exchange you also threatened to smear their name in the mud for denying you a refund. We are denying the option for a refund based on your hostel interactions with the ***** Services team as well. 
  

  Regards 

• Initial Complaint

  08/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife and I who are on vacation booked tickets at $134.99 for Kings Dominion ********* for Thursday 8/25. There was nothing on the website that said that the water park was closed that day. We only found out it was closed after we drove an hour and a half to get there. When we got there and found out the water park was closed, we decided to try the kids rides for our 3 year old. First ride he was not allowed on because he was too short.. fine, understandable. We took him to a second ride he was tall enough for to try and cheer him up and have fun. On the 2nd ride, the attendant kick him and my wife off of because he was still crying for not being all5on the 1st ride. At this point we knew there was nothing for our kids and we decided to leave having done no rides and no attractions. We went to guest services and explained why we wanted a refund. The manager there refused and was rude and obnoxious and not understanding and continued to blame us saying it was our own fault not checking the calendar and seeing that the water park was closed. We were in the park for less that 30 minutes. We bought tickets from main website and didn't see any warning or notice. The staff members we interacted with during the day were rude, and not understanding and instead of helping made our day miserable. I think a Corporation with and estimated $127.4M revenue could afford to give a $135 refund to a family that did not do any rides or really experience the attractions.

  Business response

  08/31/2022

  Good Afternoon,

   

  I am sorry about the unfortunate experience you had with us. While I do understand the frustration, *********'s hours have been on our calendar and website since May including the week you purchased tickets for. Our hours for both Kings Dominion and ********* can be located on the top left of all of our pages on the website and on the Park Info tab under calendar and hours. As a reminder all of our sales are final per our Terms & Conditions. With that being said, I would be happy to offer you a second visit next year to the park on us (this would be a match of what you originally purchased) or even this upcoming weekend for our final operating days in ********* for the year. Please let me know if this a solution you agree to. 

   

  Regards, 

  Devin W

  Admissions Manager

• Initial Complaint

  08/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For my family, starting at 9 p.m. on August 21, 2022, I purchased 6 admissions tickets for ****************************** for Saturday, August 27, 2022. I paid for those tickets using a credit card. I was then prompted by the ticket system to make other purchases if desired. I selected 3 Fast **** **** tickets. I paid for those tickets with the same credit card.When I printed the tickets, I noticed that the Valid Date for the six admission tickets was correct === August 27. HOWEVER: the Valid Date for the three Fast **** **** tickets was TODAY === August 21, 2022. This was especially odd because the park was already closed for the day at the time of purchase, so August 21 could not be a valid date.I received one confirmation email for purchase of the 6 general admission tickets, with an order number on the email. I received a second confirmation email for purchase of the 3 Fast **** **** tickets, with an order number on the email. Both emails invited me to call a phone number for technical asistance === ************. I called that number and spoke with a nice gentleman named ******. He said he did not understand why the 3 Fast **** **** tickets showed the August 21, 2022 date.I was offered to chose a date for visiting Kings Dominion only ONE time -- at the start of the ticket-buying process. I never changed the date. Buying the 3 Fast **** **** was part of the same transaction. I was not given a chance to review the tickets or the admission dates before paying for the tickets. I do not understand why the Valid Date for the 3 Fast **** Tickets was changed to today, August 21, 2022 -- especially since the purchase time was after the park had closed. This makes no sense.I would appreciate the help of Better Business Bureau in resolving this error by the ticket system. Visiting Kings Dominion is an important family reunion that we have been planning for a long time.Thank you.*********************

  Business response

  08/22/2022

  Good Afternoon, 

   

  We have gone ahead and initiated the refund process for the three Fast Lane **** add-ons. You should be receiving an email from **************************** and the funds within 5 business days if not today. You will need to go back onto the website and start a new order for Fast Lane ****, admission tickets are not required to be purchased in order to buy Fast Lane. If you need further assistance feel free to fill out a contact us form on our website, give us a call at **************, or send us an email at ********************************. 

• Initial Complaint

  07/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am a season pass holder. I bought the funpix day pass which is supposed to give me digital access to the photos taken on rides. This includes being able to download them. However, the pass was set up wrong. Which they admitted when they responded to my inquiry 5 days after I sent an email. But would not release my photos. I had to provide a screenshot of my bank account. And they still have not released them. The visit was on June 19, Fathers Day. This was supposed to be part of the family visit. And now they are holding on to family memories. If you admit your error. Fix it.

  Business response

  07/06/2022

  Hello, 

   

  We have provided your information and claim to the ********************** team and they are actively looking at your account, pictures, & purchase. They have reached out to you via email regarding your Funpix account with a fix. 

   

  Regards

• Initial Complaint

  06/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have bought season passes every year for the past 10 years since it’s close to home and a nice park. Today we went for the 1st time this year. We were each supposed to have a fast lane pass on our cards for purchasing passes early. When I tried to redeem guest services told me there was no fast lane on our passes. I explained the offer for buying early. I was told they may have expired and given quick a pass instead. I told them this was the 1st time to park since husband had to have an amputation and passes should still be on our passes. All the girl kept saying was “ can I help you with anything else” to everything I was asking about. Not answering me, just being rude trying to get me to leave. Very unprofessional and acting like she didn’t care at all about customer service. As patrons spending money we should get what was offered without timelines

  Business response

  06/22/2022

  Hello, 

   

  The offer being referred to was for the remainder of 2021 if you purchased a 2022 pass early last year and was for a one time use. This was posted on our website when the offer was still valid. We are unable to rollover that offer but we would be willing to offer 12 Quick Ques for you and your husband to utilize. Us, the Management Team, will speak with the team regarding your unpleasant interaction to ensure this does not happen again. 

   

  Regards, 

  Customer response

  06/22/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID 17447136, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
  
  Regards,
  
  Michelle ****
  
  
  
  

• Initial Complaint

  06/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 3 Gold Kings Dominion season passes, dining plans and drink plans for 2020. The park was closed due to COVID and we were offered to use the passes in 2021 but due to health issues and being immunocompromised we could not go at all during 2021. Ive requested to transfer our passes to 2022 or a refund and was refused!! That is totally unfair to someone who has been a very loyal customer since the park has opened!!!

  Business response

  06/08/2022

  Hello,

   

  We are able to offer a rollover, but given the time frame of the request we are required to charge a rollover fee for each pass and dining plan. The price is $39.99 per pass and $25 per dining plan. Please let us know how you wish to proceed. 

• Initial Complaint

  04/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased tickets online a couple months ago. The weather is going to be 42 and 100% rain. We frequent and have passes to ********* and we wanted to take a road trip to kings dominion, we would be driving 4 and a 1/2 hours and I called to have my tickets changed to a different date and I was told I would have to have this ticket's refund then I could repurchase. I've yet to get a refund. Order number #********

  Business response

  04/21/2022

  Hello, 

   

  We have initiated a full refund for your order. You should be receiving an email from [email protected]. If you have any further issues please reach out to us through our Call Center. 

   

  Regards

• Initial Complaint

  10/31/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order total/date purchased $****** October 16,2021 @2:55pm (receipt attached) Order # ******** Me and my husband are from Florida(can send pic of D. L. s if need be) and are in the Maryland/Virginia area due to our occupation. We are Retail Merchandising Specialists that mainly work the South/East Coast. On 10/16/2021 I decided to purchase tickets for Kings Dominion due to being in the area and the Halloween special for the date of 10/17/2021. Early the morning of 10/17/2021 our company informed us we had to work. I immediately went to the receipt that was emailed to me and located the manage my reservation link, the pop-up stated we couldn't modify/change any of our tickets,add-ons or purchases. I then tried calling to get our purchases modified to a different date didn't want my money back just the dates modified on all my purchases. I then went online searched and located the main company that owns Kings Dominion which is Cedar Point and located the contact us link and it directed me to their site messaging, not an email. I once again stated (very respectfully) that none of the tickets add-ons or merchandise purchased was not used scanned activated or acquired and I didn't want my money back I just wanted the dates on my purchases modified. To no avail no call backs no emails/messages returned whatsoever. They completely disregarded and ignored me. Now as of tonight the Halloween day/night special is over. Due to the special being over,leaving the area, and the complete disregard/disrespect I NOW WANT ALL MY MONEY BACK!!

  Business response

  11/01/2021

  Hello, 

  We have processed a full refund for the items in your purchase. If you need further assistance please reach out through our site messaging platform where one of our team members can assist you or call our Call Center at *************** 

  Thank you

• Initial Complaint

  10/16/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  For my order ********, I got here today and was told that my ticket was scanned already which doesn’t make sense. But the scanner wasn’t reading properly and kept saying error before it said invalid. I’m very unhappy that I spent all this money and didn’t get to enter. Please refund me for this order. I’m highly upset I drove an hour + and this happened.

  Business response

  10/25/2021

  Hello, 
  
  We have initiated the refund process through our online portal for the entire order. If any other issue is present please reach out to our Call Center team or myself. 
  
  Thank you

• Initial Complaint

  08/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Family members got together to buy 10 tickets to go to Kings Dominion on Sunday (8/22/2021). We expend a total of $*** for ALL ten tickets. In addition expend $** for parking. We got there a little after 1:30PM, and after only two rides it started to thunder and rain. We had been in line for the third roller-coaster for over an hour, when they said over the intercom that the ride would have to shut down. It was already 5:00 when we decided to go to guest services and request a rain check. We were denied even thought the park was still closed. We were not looking for any money back, just simply a rain check. It's a shame that our HARD earn money can't be recognized by the park. A big park like that wouldn't loose. A rain check would had meant going back. Spending an additional $** in parking and MUCH more in food and drinks. I couldn't upload the receipt for the tickets. But will if necessary.

  Business response

  08/27/2021

  Per Park Policy: 

  What if it rains during my visit? - Most rides and attractions remain open during rain. Some attractions will close when inclement weather prohibits their safe operation, but will reopen as soon as it is safe to do so. Please enjoy a show, meal or shopping until such weather passes. Sorry, no rainchecks or refunds once you have entered the park. Guest was given replacement tickets after 4pm since rain event started after 4pm. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩