Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kings Dominion sold a season pass for 2025 that promoted perks and benefits of having the pass. Within those passes for the 2025 season were two events that have been happening for many years. We purchased the passes with the exception that we would attend those events. Months after purchasing those season passes, the park decided to cancel one of those events (Winterfest). No partial refund was offfered, instead they gave everyone a discount to purchase merchandise from them. This removed a month off access to the park also. Then the park recently announced a change to their 2nd event Holloween Haunt. We would be able to access the park but would have to pay extra to experience the attractions that are part of this event (every other year, the passes include access to the attractions. The new price would be ~ another 50% cost of the pass to take advantage of what a reasonable person would consider as included in the pass price. The park also decided to shorten the summer operating days during the month of August to take away -9-10 days over a two week period. They also closed a section of the park that was always advertised as open until Labor Day 3 weeks early and only allow access on the weekends. Due to removal of events, activities and access to the park, we have not been able to take advantage of what we were advised we were led to believe we paid for. We purchased 3 full price season passes 2 together and 1 separately.

• Initial Complaint

  Date:08/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kings dominion issued an Ad, which they do every year at this time, for season passes for the remainder of this year and all of next year, which includes their Halloween haunt, and always has. After I purchased gold passes for my family, ** then sends out a follow up that says they are now charging for the haunted houses, which they have never done before. This should have been disclosed prior to that Ad. This was a clear bait and switch. The cost is an additional $45 per ticket (which is almost half the cost of the season ticket!), so thats an additional $180 for my family. Unacceptable bait and switch on pricing. They need to honor the advertisement as they have always done, to include the full Halloween haunt as it always has.

• Initial Complaint

  Date:08/12/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased my season pass on 6/14/2025 for ***** with a payment plan, thinking id be able to use it for Halloween Haunt as ive been doing EVERY year since a child. Ive been paying monthly installments for a total of $75.99 so far, with two more installments of $27.00. Having to pay for the haunt attractions and mazes when I already have the gold pass for this reason is absurd. I did not agree to this when purchasing this pass. I will not be returning which is deeming my gold pass USELESS. I am requesting a refund for the purchase of the gold pass. I would rather just pay for the daily pass for the one day i did go IF i am required to pay anything after this nonsense. Them changing how they normally do halloween haunt every year, randomly was not in the agreement I acknowledged. Ive reached out to kings dominion customer service and they are telling me the cant do anything. I believe this could soon become a lawsuit because an additional charge at halloween haunt for the mazes was not disclosed prior to purchasing this pass. For years this pass has been used for halloween haunt and the mazes were free or included with the experience.

• Initial Complaint

  Date:08/11/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 Gold Pass for Kings Dominion, which I reasonably expected to include access to all seasonal events and attractions, including the popular Haunted Mazes during the Halloween season. However, Kings Dominion recently announced a new requirement that all guests must purchase an additional Haunted Attractions Pass upgrade to enter the Haunted Mazes, even for Gold Pass holders like myself.This mandatory upgrade was not disclosed at the time of my original purchase and effectively adds an unexpected and unfair extra cost to enjoy an experience that was previously included or implied as part of the regular park admission or Gold Pass benefits.The sudden introduction of this upgrade devalues the Gold Pass and feels like a bait-and-switch tactic. Many other pass holders, myself included, feel misled and frustrated by this lack of transparency. The official social media post announcing this change has received widespread negative reactions from the community, highlighting that this is a significant and upsetting issue for many customers.I am requesting that **************** provide clarity on why this upgrade is required for Gold Pass holders and consider a resolution, such as waiving this additional fee for existing Gold Pass owners or offering appropriate compensation.

• Initial Complaint

  Date:08/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 tickects each one 40 dollars, so the payment was 80 dollars and now I am checking my account and i was discount 160 dollars?. i want to know why and the refund

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and my family were unlawfully detained at Kings Dominion. The security manager, *********, expressed regret and said it shouldnt have happened. As a season pass holder, we were excited to spend a day with friends using our bring a friend perk. We saw the Repterra line was empty and quickly boarded. However, a young woman who had just gotten off the ride blocked our gate as it attempted to open. She was taking her time brushing her hair and collecting her belongings. Finally, she moved, and we thought we could ******** we attempted to board, the gate started to close. We backed up and asked if our friends could get off so we could board the next ride. They were allowed to get off, we waited to board. The attendant said he was waiting for maintenance due to an issue with the ride.A security guard, *****, approached us and said we had pushed the gate, triggering the system and causing it to malfunction. He insisted we follow him and wait for his manager to give us instructions. We asked why we had to follow him, and he threatened us of consequences if we didnt. This was humiliating and degrading as we were not allowed to leave until he allowed us. He detained us until his manager arrived, who told us we could ***** husband asked to speak to his manager directly. ********* repeated that the gate had been triggered multiple times before we arrived. She listened to our concerns about being wrongfully detained and humiliated, which caused a scene. Time was stolen from our fun, especially since there was a storm advisory that shut down the rides for the night. We refused fast lane passes because there were no lines to use them.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited KD on 4/18/2025 I purchased the dining package and drink package, which was a total waste due to 50% of all the drink stands werent opened as well as the dining the line to eat was longer than the lines to ride.. not sure if theyre under staffed or what but this was a first and last for me, I bought my godson for a day of fun while on SPRING BREAK !! I pray this Amusement Park get its act together. Im a 70s child and I remember my experience and excitement when this establishment first opened.. I was 4yrs old when my mother bought me.. It was the summer of 1975 I remember being in a stroller and my mother complained about it being hot because at that time it wasnt many trees for shade. But it was a OVER THE TOP VISIT!! Bring those Days Back!! The Most amazing part is my 28yr old son ( ******* ***** )is now Working with his company inside the Park starting today doing some repairs!! and hes had his share of visits to I made sure of thatI hope everything gets up and running soon

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about lack of noncarbonated, noncaffeinated beverages being available for sale at the recent Winterfest. It should be noted that our family of 4 attempted to call the park's phone number during out visit of Dec 26, 27 and 28, but no one answered the phone. We submitted a ticket immediately upon arrival on Dec 26, which as of the date of this email has not been responded to or acknowledged. We also called the park directly just before New Years and was told that our complaint was routed to food and beverage but no one was available to discuss this matter. What terrible customer service.This company continues to say that they can't find labor and staff their parks accordingly. But in reality, they are carefully choosing where they choose to place their labor. In our example, they have ************* that dispense noncaffeinated, noncarbonated drinks; yet, they made the economic decision to shift staffing away from these machines in favor of staffing upcharge venue. We counted at least 8 different bars that were service expensive alcoholic mixed drinks, wine and beer. Curiously our prepaid season drink passes were not available there. Additionally, many seasonal food venues were adequately staffed. Curiously, our prepaid season dining plans were not valid at any of these locations. Additionally, many upcharge attractions such as *********** and cookie decorating were adequately staffed. This is a great opportunity to remind Kings Dominion it's apparent attempt to force customers that have already prepaid for services like drinks and food to pay again for more upcharge attractions. We frown upon this behavior. We are also disappointed that our original correspondence of 12-26-24 has been ignored by Kings Dominion.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First one is of chunks I had to clean off all over the whole side of SUV, even on glass.I first washed in car wash but nothing came off.I purchased cleaner and had cleaned most off when I just got really upset and wife said you need to complain and take pictures at all the time and scrubbing it was ******** all pictures except the first one shows how chunks of the spots were.After 40 minutes of scrubbing spots You can see all the smears marks all over side , we are talking about over 2 dozen spots . Second car wash and still had to use a scratch lotion to finish off, then 3rd car wash. It took 3 rags to scrap and clean, as you see the multiple swear marks all of side..Your parking lot has been a disaster for years, as we have been season pass holders forever.Have many more picture but need more tha 5 mg to send

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 5 tickets two days pass that supposed to expired on 9/15/24. I used one Pass on June 2024. Now comes September they decided to close the park for the week of September 15. I called and talked to a representative and she let me know that I could not get a refund or upgrade. This is another form to scam people. I am so disappointed because I was planning on using the second day pass for my daughter birthday on Septembre 14. Scam Scam Scam. Give me my refund.