Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/8/2023 i ordered some CDs from them. Still havent been shipped and im getting the run around. Just want a refund at this point and never want to do buisness with them again. Inv. ********* , its under 100$ but i want my money back.

  

  Business Response

  Date: 12/22/2022

  Hello ******!

  We have canceled your order and issued a refund of $71.31. This refund may take 3-5 business days to reflect on your account. 

  We are very sorry for your experience. 

  Happy Holidays!

  Customer Service

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vinyl in November and it still has not shipped. I have contacted guest services THREE times, and every time they have said my package is shipping soon. it still has not shipped a month later. On the website it advertises to order your stuff before December 9th to get it before Christmas but I ordered mine waaaaay before that and it still has not shipped with four days until Christmas. This is ridiculous.

  

  Business Response

  Date: 12/20/2022

  We appreciate that you've taken the time to contact us!
  
  I sincerely apologize for the delay in updating you on your order, as we are experiencing high volume, which has resulted in prolonged processing times. 
  
  Your order is currently showing that it is being packaged and will be released shortly.  We are working around the clock and even upgrading shipping ensure your order is received; on or before December 25th*. This item is shipping from ******** so I'm confident it will arrive in time.
  
  You will receive an email with tracking information as soon as your order has departed our warehouse. The holiday volume may also result in delayed updates to your tracking, which is not uncommon this time of year.
  
  I do apologize for any confusion and frustration this has caused. 
  
  Sincerely,
  
  
  Customer Service
  
  *must have selected a shipping option that promises delivery on or prior to December 25th.

• Initial Complaint

  Date:12/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item on 27/11/22. Order no. (*********). I checked shipping information/guidelines. I paid extra shipping to have the item arrive in 6 to 16 days. I was emailed that it would be shipped on 2/12/22. I was told it had been allocated. It has been showing as in progress for 2 weeks. No-one will reply to my emails asking when it will be shipped and it is clear it will not arrive before Xmas. I will never purchase through this site again. So disappointing. So much money and I will have to purchase something else locally for my son for Xmas.

  

  Business Response

  Date: 12/19/2022

  I sincerely apologize for the delay in updating you on your order, as we are experiencing high volume, which has resulted in prolonged processing times. 
  
  Your order is currently showing that it is being packaged and will be released shortly. 
  
  You will receive an email with tracking information as soon as your order has departed our warehouse. The holiday volume may also result in delayed updates to your tracking, which is not uncommon this time of year.
  
  For the delay I have issued a refund of your shipping + handling of $18.73 and should reflect on your account in **** business days.
  
  I do apologize for any confusion and frustration this has caused. 
  

  Customer Service

  
  

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product on 12/03. During the purchase, product would ship in 3-7 days. It's not 12/13 and still no product. Contacted them by email,and the email seems pre-populated staying my product is allotted and there is delays with shipments due to the holidays. I have still yet to get any tracking info which nothing has shipped. I want my product or my money back.

  

  Business Response

  Date: 12/15/2022

  Hi!

  I'm so sorry for your experience.

   

  Yes, our processing times are delayed due to the holiday volume. However, I have requested that your order be expedited with upgraded shipping. You will receive an email confirmation soon.

   

  Take care!

   

  Customer Service

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Nov 25 order # *********. I reached out last week regarding shipping of my order as it is coming to ****** and I am concerned about it arriving before Christmas I was told my order was showing Allocated and should ship in a day or two that was 6 business days ago and nothing. Reached back out to them and was told my order is still showing allocated and should ship in a day or two, when I told the person I was told the exact same thing last week I was told if I didnt want to wait I could cancel my order?! I really want my items they are a special gift for someone. When I ordered there was NOTHING stating that my order would not arrive in ****** to me before Christmas. No one seems willing to reach out to find out why it stuck saying allocated but has not shipped.

  

  Business Response

  Date: 12/07/2022

  We appreciate that you've taken the time to contact us!
  
  I sincerely apologize for the delay in updating you on your order, as we are experiencing high volume, which has resulted in prolonged processing times. 
  
  Your order is currently showing that it is being packaged and will be released shortly. I have reached out to the warehouse to see if it's possible to escalate. 
  
  You will receive an email with tracking information as soon as your order has departed our warehouse.

  We are working around the clock to ensure your order is received; on or before December 25th*.
  
  I do apologize for any confusion and frustration this has caused. 
  
  
  
  Sincerely,
  
  Customer Service
  
  Customer Service

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the 

  I would like to wait to confirm that my order does actually ship as I was told it was shipping 6 days ago and it did not. It will be two weeks on Friday since I placed my order.    If I get confirmation from them my order has in fact confirmed to have shipped I will absolutely accept and withdraw my claim.  Im just concerned if I accept before it will not ship.  Thank you for your help. 
  
  Regards,
  
  *************************
  
  
  
  

  
  

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a measly $9.99 music download & the link provided did not work. Contacted *********** stated four days later no refunds. Total scam company. Now I have a complaint filed with my credit card company to get it reversed. What a hassle.

  

  Business Response

  Date: 11/29/2022

  Hi *****!
   
  I'm very sorry for your experience. I have issued a refund of your order which should reflect on your account in the next 3-5 business days.
   
  Please reach out if you have any additional questions or concerns regarding this order.
   
  Take care,
   
  Customer Service 

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new shirt that is expensive. As with new shirts I washed it before wearing it. After I washed it, the print started to crumble off. I asked for a replacement, they said no can do because I already washed it. Am I never supposed to wash this shirt? What are they thinking? I have shirts almost 10 years old and the print is still going strong. Not asking for refund, ** asking for another shirt to replace what I spent money for.

  

  Business Response

  Date: 11/21/2022

  Hi! 

   

  I'm sorry to hear about your shirt! Unfortunately, we no longer have this shirt in stock to exchange, however, I have issued a credit of 20%. This refund should reflect on your account in the next 3-5 business days. 

   

  If you do not wish to keep the shirt you may return it for a refund. Please reach out to us for a prepaid label.

   

  Take care!

   

  Customer Service

   

   

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for an ********************* music LP on January 25th. I was told I would receive an email with tracking. I got the tracking info 2 months later in March.It said that the label had been created and no other info was available. I've been checking constantly on the website and kind of forgot a little. I check again today and it said label created and no other info available. I sent the company an email and I was told that because it wasn't within 30 days of the parcel arriving they couldn't help me.The parcel never arrived. I've been keeping an eye on the tracking info which is unchanged since March. Also, I would like to point out that it was 2 months after my order that I got the tracking info - so would still have been outside of the 30 days.

  

  Business Response

  Date: 11/15/2022

  Hi ****!

   

  I'm sorry for the confusion but I'm showing that this ********************* order is for the Never Gonna Rain Digital Download. Unfortunately, there is no physical item to be tracked to you.

   

  Please review your confirmation email for instructions on how to redeem your download.

   

  Take care,

   

  Customer Service

• Initial Complaint

  Date:10/11/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a t-shirt on September 6, 2022 - a red ********************* shirt with a peace sign. I received the wrong shirt on September 19th - a dark blue shirt with a picture of *****. I contacted them and received a return label. I returned the shirt and was told I would receive the correct one. On September 30th I received the same wrong shirt. I requested that they verify they are sending the correct shirt and also noted that their online store showed that the shirt I had ordered now has a different item #. In addition, the shirt theyve sent me twice isnt even listed on their website to order. Just a random shirt? My emails included pictures of what was ordered vs. what was received. On October 3rd I received a response that they reached out to the warehouse to verify they were pulling the correct item. I responded that I had ordered the shirt for a specific concert and that it would now be too late unless they sent it overnight. Ive sent a few messages since then with no response. My last email asked for a refund since they werent responding and I wouldnt receive the correct shirt before the concert, which is tomorrow. To date, no response since October 3rd. They also didnt provide a return label for the 2nd wrong shirt. Thank you.P.S. I tried to upload pictures showing my order and what was received but I got an error. Please let me know if theres an alternative way to send.

  

  Business Response

  Date: 10/12/2022

  Hello ******,
   
  We appreciate that you've taken the time to contact us!
   
  I am so sorry for the delay and frustration with this order. 
   
  Unfortunately we did not have the correct shirts in stock, and I apologize that we did not let you know sooner. 
   
  I went ahead and applied a full refund for your order. Please allow 3-5 business days for the funds to reflect in your account. 
   
  Please feel free to reach out if you have any further questions or concerns.
   
  Sincerely,
  

  
  Customer Service

  Customer Answer

  Date: 10/12/2022

  
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *******************************
  
  
  
  

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tee shirt from this merchant, and I received an email of conformation and a link to track the package. The link was fake, and the item never arrived. I attempted to email them, and they didn't respond.

  

  Business Response

  Date: 09/12/2022

  Hi!

   

  I'm so sorry for the confusion. Looks like a technical glitch pointed your tracking link to DHL, however, your package was sent via ***** The tracking number of 9400136109361729986347 is correct and I'm showing your order was delivered on Sept 10th. 

   

  You can can track your package here:  https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400136109361729986347.

   

  I am very sorry for the confusion. 

   

  Take ccare!

   

  Customer Service

   

   

  Customer Answer

  Date: 09/12/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ********************************