Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt on 5/23/25, as of today 6/30/25 I still do not have the shirt and it has not been shipped according to the **** link the company has sent me.

  

  Business Response

  Date: 07/08/2025

  Dear *** *****,
  
  Thank you for bringing this to our attention. According to the **** tracking information available at **************************************************************************************, your order was delivered on July 5, 2025.
  
  We apologize for any inconvenience caused by the delay in shipping. Please let us know if there is anything else we can assist you with.
  
  Best regards,

   

  Musictoday

  
  

  Customer Answer

  Date: 07/08/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  *** *****
  
  
  
  

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an ACDC concert shirt. It was specifically for the Vancouver show. The front came as advertised but the back of the shirt was blank. It was supposed to have the tour name, date (April 22) and venue (********) as well as band logo and it came with nothing. I paid $75 plus shipping and exchange so it totaled $93 cdn. A lot of money for a t shirt let alone one only half completed. I have emailed company 5 times and have had no response at all regarding this. All I want is a replacement shirt mailed out with not the front and back designs, as advertised. I understand mistakes are made but to have no response at all in over a week is unacceptable.

  

  Business Response

  Date: 06/16/2025

  Tell us why herDear Better Business Bureau and ,
  
  We sincerely apologize for the inconvenience and frustration this experience has caused. We appreciate you bringing this matter to our attention and would like to offer our full acknowledgment and resolution.
  
  After reviewing your order and the concerns raised, we confirm that the t-shirt you received was missing the back print that was advertised specifically the **** tour details including the date, venue, and band logo. We regret this production error and understand how disappointing this must have been, especially given the significance and cost of the item.
  
  We are processing a full refund for both the cost of the t-shirt and the original shipping fees. The total refunded amount will be $67.57 USD. This will reflect in your account in 3-5 business days.
  
  Additionally, we sincerely apologize for the lack of response to your prior emails. This does not meet our standards of customer service, and we are currently reviewing our communication practices to ensure timely and effective responses in the future.
  
  Again, we apologize for the inconvenience and appreciate your patience. If you have any further questions or require confirmation of the refund details, please do not hesitate to reach out.
  
  Sincerely,
  ****** *****
  Associate Director of Customer Service
  **********************
  

  Customer Answer

  Date: 06/16/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

  I was really hoping to have had a replacement shirt sent out to remedy your error but will accept the refund. I was really wanting that memory of the concert which the shirt specified with tour, location and date. 
  
  Regards,
  
  **** ******
  
  
  

  
  

  Customer Answer

  Date: 06/17/2025

  Hello
  Thank you for helping with this error.
  The company has said they will refund me in full but I was really just wanting them to send me out a replacement shirt that was fully complete.
  
  I was concerned about declining offer so I am reaching out here. Is there a way you can reach out again and let them know a size medium replacement shirt resolves the matter.
  
  **** ******

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased two books from the ****** site. The books are called U2 UV. They our second edition, coffee table, books of the concerts held at the sphere in ********* in 2023. I had purchased first edition books and bought the second edition books with the understanding that they included new photos and new information.However, upon receiving the books, they are paid for page exactly the same. Except on the last page, there is a line that says second I find this to be duplicitous. They should make it clear in their advertising that this is exactly the same. I had purchased two additions of thefirst edition and now I have two additions of the second edition, which are exactly the same. I have no need for four books that are the same. The parties that ship are called music today. And I have had trouble with them before. They are impossible to reach. You can onlyreach them via email and they never respond. Trying to reach them by phone they never answer and eventually the line just disconnects. I am looking for a full refund. The books were $75 each. Plus my shipping and tax. The full amount was $172.79. I looked to you for help because in the past this company is incredibly difficult to reach. Thank you.

  

  Business Response

  Date: 04/11/2025

  Hello!
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion caused regarding your recent purchase of the U2 UV books.
  
  Upon reviewing your concerns, we understand your disappointment with the second edition books not meeting your expectations for new content. We strive to provide accurate product information, and we regret any misunderstanding in this instance.
  
  To address your request for a refund, we have already initiated the process for your return. Please find attached a prepaid return label to send the items back to us. Once we receive the books, we will promptly process your refund of $172.79, which includes the cost of the books, shipping, and tax.
  
  Please accept our apologies once again for the inconvenience caused. We value your feedback and are committed to improving our communication and customer service moving forward.
  
  If you have any further questions or need assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  Customer Service

  Customer Answer

  Date: 04/11/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  *** ********
  
  
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently shopping on ************ when I added two items to my cart to check the total price (shipping, tax, etc.). I was unwilling to pay the total price, so I attempted to remove the items from my cart. I clicked the *** under "Remove" yet the items remained in my cart. I tried to change the quantity from "1" to "0," but that did not remove them either. I contacted the website and was advised to clear my browser. I did so, and the items were removed from my account. Just to verify that the issue was resolved, I added an additional item to my cart to ensure I could remove it, but I could not. I explained what happened, and asked if I should need to clear my browser every time I want to remove items from my cart. I explained that I am on an older computer and that clearing the browser makes my computer lag badly for quite a while, and that I would rather not do it repeatedly. I was told that the site should not be operating that way, but it was clear that there was no desire to do any additional troubleshooting. Over the few days that this was going on, I was getting repeated e-mails from the site (I was signed up for updates, but was also getting an unreasonable amount of "reminders" that there were items in my cart). I asked them to please remove me from all e-mails including these repeated "reminders." I was told that they could not remove my address (which is in violation of the CAN-SPAM Act), but that I could do so through the unsubscribe link at the bottom of the last e-mail I received. I told them that I had deleted that e-mail and would like them to remove me. Again, they refused. Before long, I received another e-mail which I tried to use to unsubscribe. However, even after doing so, I continued to get e-mails.

  

  Business Response

  Date: 03/25/2025

  Thank you for reaching out to us. We value your feedback and apologize for the frustration you've experienced while using our website and handling email preferences.
  
  We understand that you had trouble removing items from your cart, and we truly appreciate you bringing this to our attention. After looking into the situation, we found that your system is a bit older, which might be contributing to some of the difficulties you're experiencing. While we suggested clearing your browser cache as a possible solution, we understand that this can be a bit inconvenient for your device. Since older systems may sometimes struggle with newer website features as newer systems tend to handle these features more effectively. Additionally, you might want to reach out to your browser provider for further help or troubleshooting, as they may have additional recommendations to improve your browsing experience.
  
  Regarding your email concerns, we have removed you from our mailing list as requested and have confirmed with our Marketing team that this has been completed. Please note that some emails may still be triggered by action or time-sensitive events before the removal request is fully processed. However, we want to reassure you that your email address is now unsubscribed from further marketing communications.
  
  We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we strive to improve our services.
  
  Thank you for your continued support.
  
  Sincerely,

  
  Customer Service

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for removing me from your e-mail list.  However, I am confused at your statement that my older computer is not capable of handling your "newer website feature."  I can remove items from carts on many other sites with no problem, and have been doing so literally for decades, so I don't think removing an item from an online cart is generally considered a "new feature."
  
  Regards,
  
  **** *****
  
  
  
  
  

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********. ************. ************ used the the incorrect method of shipping for my PO Box thus *** returned the packages to you. Please use the correct type of shipping method and reship.

  

  Business Response

  Date: 04/02/2025

  Hello!

  Your order was reshipped via **** and is showing delivered please see your tracking below:

  **************************************************************************************

  **************************************************************************************

  We are very sorry for your experience and please reach out if you have any questions. 

  Sincerely,

  Customer Service

• Initial Complaint

  Date:03/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13, 2023, I paid $75 for a 2023 ****** subscription managed and fulfilled by Musictoday. There were two gifts to be included as part of the subscription. One, a book, 'U2 The Complete Lyrics ********* Vol. 1 ' and the other gift, a ** ''U2 Achtung Baby 30 Live'' that one of the emails I received on February 13, 2023, indicated was in production.I waited to receive the gifts during 2023 and on December 10, 2023, I received an email indicating my subscription gift (I hoped gifts) was/were in production and providing order number *********. I verified my address for delivery of the gifts after receiving an email on December 13, 2023.I let my membership lapse in February 2024 since I did not receive the ** or the book. I contacted Fan Support and informed them I still expected to receive both gifts.I received the Volume 1 lyrics book in April 2024, and it was damaged. Fan Support did provide assistance and sent a replacement copy.Throughout the remainder of 2024 I contacted Fan Support using the online forms requesting an update on the status of the missing **. The response I received was always that it was 'in production'.When I contacted Fan Support in December 2024 based on the response, I received I thought the ** would be available on December 31, 2024, but two years after I subscribed, I still have not received it.For some reason on January 15, 2025, an additional copy of the lyrics book was shipped.If a pre-paid return label is provided, I will gladly return the damaged and extra lyrics book. I just expect to receive the missing ** or a refund as I only received the equivalent of the lower subscription level.

  Customer Answer

  Date: 03/10/2025

  Good morning, I would like to add one more comment to complaint ********. I received an MP3 version of 'U2 Achtung Baby 30 Live'. While that is understood, I paid the premium for two gifts in order to receive a CD version of 'U2 Achtung Baby 30 Live'. Thank you.

  

  Business Response

  Date: 03/17/2025

  Hi ***! 

  We are so sorry for your experience! Your subscription gift is enroute and is scheduled to be delivered today, March 17th. 

  **************************************************************************************

  Please let us know if there's anything else we can assist with.

  Customer Service

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I received the missing gift today so this complaint can be closed as the issue is resolved.  I truly appreciate the assistance.
  
  Regards,
  
  *** *****
  
  
  
  

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an international order in september. Received tracking when a label was created. Tracking shows the courier never received the item. I was told to wait 6 weeks. Item never came. After 5 months of back and forth Music Today admits the item will not arrive, but they do not refund. They have offered to send a check, even though they know and have been told a check is not valid here. They should be able to refund to my creditcard. ******* confirms there's no reason why they can't.

  

  Business Response

  Date: 02/27/2025

  Dear ***** ***********,

  
  Thank you for reaching out regarding your order. We understand your frustration and appreciate the opportunity to clarify the situation.
  Your order was placed on February 7 and shipped on February 13 via the selected 7-21 business day shipping option.

  Tracking shows the package was delivered today, confirming it has now reached its destination. ***********************************************************************

  
  We apologize for any confusion regarding tracking updates and appreciate your patience during the transit period. If you have any further concerns, please let us knowwere happy to assist.

  
  Best regards,

  MusicToday

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  THe store is referring to a different order.

  I placed the order in question (*********) September 20th 2024.

  Tracking shows it hasn't been received by the carrier: ****************************************************************

  I sent several messages confirming I haven't received the order.

  Please refund to the original payment method.

  Regards,
  
  ***** ***********
  
  
  
  

  
  

  

  Business Response

  Date: 03/05/2025

  Hi *****! 

  You are correct! I'm sorry for the confusion and I've issued a full refund for the order in question. Please let us know how else we can help.

  Thank you,

  Customer Service

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me the wrong order but have not sent me a refund, or a return label but said they would weeks ago. This has been going on for two months now.

  

  Business Response

  Date: 02/03/2025

  Dear Ms. ********************** you for bringing this to our attention. Upon reviewing your account we can confirm that we have processed your refund in full. Please note the following credits issued on the following dates:

  
  VISA: $41.41 on 1/20/25
  VISA: $12.14 on 1/23/25

  
  Please allow 3-5 business days for these credits to reflect in your account. If you have any further questions or concerns, please don't hesitate to reach out.

  
  Best regards,

  Customer Service

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have seen many people with the same issue. I ordered from musictoday in October 2024, received email confirmation of the order, then the order must have been cancelled because I lost access to the email and have not gotten the order I purchased. It was during a $5 t-shirt sale and I want what I ordered. I saw people filing complaints that got responses from the company and their order delivered to them. I need my order that I paid money for.

  

  Business Response

  Date: 01/27/2025

  Dear *** ******

  We sincerely apologize for the experience you've had with your recent order from October 2024. We understand your frustration and would like to assist you promptly. However, we have not been able to locate any prior contact history regarding your order issue.

  Your order was shipped on November 21st and delivered on December 2nd. You can track the shipment using the following link: Track Your Order. ***** Tracking#**************************)

  We kindly request you to reach out to our **************** team directly at ************************************** with your order details so we can investigate further and ensure you receive the correct item promptly. For your reference, copies of your order and shipping confirmation emails have been attached.
  
  Once again, we apologize for any inconvenience caused and look forward to resolving this matter for you swiftly.
  
  Best regards,

  ****************

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an online purchase in November - # ********* to come across an email today the order was cancelled. I immediately reordered. An hour later they cancelled my order. I reached out to "customer service" to find they are telling me my shipping address didn't match my credit card address. The fields to enter my address kept kicking back my address stating there was a 30 character limit. I abbreviated the address to an appropriate **** abbreviation. Less than an hour later, they cancelled my order again. I reached back out to customer service to receive the same BS cookie cutter response with an added note to "check with my bank to make sure my address is correct". Since its been 5 years with this bank account and no issues, ever... anywhere... not to mention, I'm pretty sure I know my address!I made another order but used a different persons address as the shipping address since the platform kept kicking back my address due to being over 30 characters. They cancelled that order, too because the shipping and credit cards addresses didn't match. I reached out to "customer service" again, to receive the same cookie cutter response with the added note that I can use a different shipping address - when clearly I could not. Instead of placing yet again another order, # *********, I decided to reorder when I got home to use my laptop to see if there is an issue with their mobile access/app and there apparently is!Upon placing this order, the soonest I can get it is AFTER Christmas which was supposed to have been a gift for someone that needed to arrive to my house so the items can be sent with the other things to ship in the same box.Of course, unless I want to pay $50 for shipping to get it here before Christmas.I'm going to complain to the band website and anywhere else I ******* had one job to do!Your "customer service" should have tried to figure out the problem so I could get my order!I want expedited shipping so my order arrives BEFORE Christmas!

  

  Business Response

  Date: 12/17/2024

  Thank you for reaching out,and were truly sorry for the trouble youve experienced with your recent orders. We understand how frustrating this must have been, especially with the holidays approaching.

  Your current order, #*********, is on its way and is expected to be delivered today. If there are any issues with the delivery, please dont hesitate to let us know so we can assist furthehttps://****************************************************************************************************
  

  To avoid future issues when placing orders, we recommend entering your apartment number (if applicable) on Line 2 of the address field. This helps ensure smooth processing and prevents system errors related to address formatting.

  We also appreciate your feedback about the character limit and have shared it with our technical team for review.
  Thank you for your patience and understanding, and were here to help if you need anything else!
  

  Best regards,

  Customer Service