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Business Profile

Event Ticket Sales

Ticketstoday

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought tickets for an upcoming concert this December. This was the site the artist partnered with to do the presale. I get to the payment screen. It says my payment was declined. However, my card was charged $144 twice for the two tickets I wanted to purchase. I call their ***** customer service number. And its just a voicemail that tells you to email them and then hangs up. I sent them 2 emails. And no response. I want my tickets or my money back.

    Business Response

    Date: 09/08/2025

    This claim has been reviewed. There are two failed attempts to purchase. The card was not charged. Any pending transactions are attempts to authorize the card and will be dropped by the customer's bank. Timing on the removal of pending charges depends on the banks policy. At this time, there are no refunds to issue.

  • Initial Complaint

    Date:08/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets to **** yesterday thinking they would immediately be transferred to my Ticketmaster Account.. As a matter of fact I did buy a ticket today from Ticketmaster and it was immediately added to my Ticketmaster account. This company is a sham and scam they do not even have a ticket and wont for two and a half months. I want a refund effective immediately back on my card as they DO NOT have the ticket. Im also taking this to my credit card company and the attorney general in ********. This business needs to be shut down completely for fraud. I want a full refund immediately

    Business Response

    Date: 08/21/2025

    This complaint has been reviewed. The ticket delivery instructions provided at time of purchase outline that mobile tickets are added to the customer's TM Account no later than two weeks prior to the event, likely sooner. This order has been refunded and the tickets purchased through the Artist Presale are no longer valid for entry.  Please allow up to 5 business days for the transaction to appear on your account. Additional inquiries can be sent to **************************************************************** 

    Customer Answer

    Date: 08/21/2025

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

    Regards,

    ***** ********



  • Initial Complaint

    Date:07/31/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased online tickets for an upcoming PHISH concert from Phish Tickets *************************************** and never received them.FromSubjectReceivedSizeCategoriesPhish TicketsYour Phish Ticket Order #******** For Sat, Jul 262/25/2025110 KB

    Business Response

    Date: 07/31/2025

    This order has been reviewed. The tickets were sent to the Ticketmaster Account associated with the email address on file: ****************************** . The Ticketmaster order is 77-42471/NY1.  The tickets were delivered to the account on July 19, 2025 at 3:20pm ET. The tickets were claimed in the account on July 19, 2025 at 4:04pm ET

    Additional inquiries and questions can be sent to ****************************************************************

  • Initial Complaint

    Date:07/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets to Soundside Music Festival in **********, ** for 9/27-9/28 through a payment plan via TicketsToday. This was the through the ********* website and they advertised the option. The festival announced it was cancelled. I contacted TicketsToday asking for a refund on my $895 paid and to stop the last payment of $265. They said they cannot offer a refund but they will contact the event organizer to ask. The event organizer is saying to contact TicketsToday. I am being tossed back and forth between the two and I just want my money back for a show that was canceled out of my control.

    Business Response

    Date: 07/28/2025

    This claim has been reviewed. The festival has officially been cancelled and refunds for all money paid will be issued back to the credit card on file the week of 7/28/25. Transactions can take 3-5 business days to post to the customer's account. If there are still questions about the order, please reach out to **************************************** for further assistance. 

  • Initial Complaint

    Date:06/08/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ticket from what I thought was the Point Break festivals website and set up a payment plan and it apparently went through tickets today. I have not yet received my ticket and I have reached out to customer service. They said I should receive a link to claim my ticket via email within 2 weeks of the event. I have not yet received a link. Ticketstoday said they reached out to the venue, but this is making me very uncomfortable, and I am worried I was scammed.

    Business Response

    Date: 06/10/2025

    This order has been reviewed. The order has one valid ticket for a GA Weekend Pass for Point Break Music Festival. The venue is in the process of working with our CS Team on mobile ticket distribution, and the claim tickets email is expected to arrive to the customer no later than Friday, June 13th. Please reach out to **************************************** with any additional questions.

    Customer Answer

    Date: 06/11/2025

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

    Regards,

    ***** ******



  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ticket though ************************ and never received my ticket.

    Business Response

    Date: 05/30/2025

    This claim has been reviewed. The "Claim Tickets" link was sent to the email address used at time of purchase from Ticketmaster on 5/22/25. The order on the claim tickets link is 59-20891/NY5. A Customer Support Representative resent the claim tickets link on 5/29/25 after the customer reached out. If the customer is still experiencing issues claiming the mobile tickets, please contact ******************************* for additional help.

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 tickets for **** ********* back in Dec 2024 for the show in ******* March 26. Today is March 21 and the tickets have not been delivered. Their phone number states to email customer service which is non responsive. When contacting the venue I was told that I probably purchased from a scammer. I'm not sure what to do, I just want the tickets I spent $200 on. The obvious fear is the tickets I purchased were not real and I was scammed.

    Business Response

    Date: 03/24/2025

    This order has been reviewed. The venue confirmed that all mobile tickets have been distributed. Please check your inbox for an email from the *************************** containing a link to accept your tickets. If you have any questions, feel free to reach out to the venues box office directly at ************.

    Customer Answer

    Date: 03/24/2025

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

    Regards,

    ******** *****



  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 tickets for **** ********* back in Dec 2024 for the show in ******* March 18. Today is March 8 and the tickets have not been delivered to my AXS account. Their phone number states to email customer service. I emailed **************** and they were initially responsive but now have all but disappeared. Last response they stated they were going to escalate to the event organizer for an update. The obvious fear is the tickets I purchased were not real and I was scammed.

    Business Response

    Date: 03/11/2025

    The venue has confirmed that all mobile tickets have been delivered to the customer's AXS account for this event. A separate email was sent on 3/10/25 from AXS with instructions to claim your tickets. For more information, visit ******************************************************************************************************************

    Customer Answer

    Date: 03/11/2025

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    Confirmed the tickets were delivered. Thanks for the help. 

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

    Regards,

    ***** ********



  • Initial Complaint

    Date:03/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/4/24, via the TicketsToday ticketing website, I purchased two (2) single tickets to the **** ********* concert in ******* on 3/18/25 and was charged for the tickets. Tickets supposed to be delivered by 3/4/25. Tickets have not been delivered. Attempted to contact TicketsToday - via email only as they do not have a phone number that takes calls - and was first told it was an AXS issue. Then TicketsToday told me it was a box office (Orchestra Hall in *******) issue. Orchestra **** said to contact ***. AXS over the phone has twice told me TicketsToday never delivered them the tickets and this is 100% TicketsToday's fault. Again, TicketsToday does not have a phone number to reach anyone at. I just want my tickets delivered.

    Business Response

    Date: 03/07/2025

    Your order has been reviewed. The artist presale buyer list from Ticketstoday was previously sent to the venue. The venue uses AXS and the venue is waiting on *** to distribute the tickets for this show. As of 3/6/2025 the venue is still pending this action. All orders will be delivered prior to the show to the email address used for purchase and claim tickets emails will come from ***. If your tickets are not delivered to your mobile account at least one business day prior to the event, please reach back out to Ticketstoday **************** via email at **************************************************************** and they can mark your order as not received. Not received orders will be handled day of show at the venue.

     

    Customer Answer

    Date: 03/07/2025

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 

    I spoke with customer service at AXS and the venue. Ultimately Tickets Today has failed to deposit or deliver the tickets to my AXS account which I want them to do immediately. I actually purchased additional tickets to this event on Stubhub and those are in the *** account. Where are the tickets I purchased 12/5/24?!

    Regards,

    ****** ****




    Business Response

    Date: 03/11/2025

    The venue has confirmed that all mobile tickets have been delivered to the customer's AXS account for this event. A separate email was sent on 3/10/25 from AXS with instructions to claim your tickets. For more information, visit ******************************************************************************************************************

    Customer Answer

    Date: 03/11/2025

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

    Regards,

    ****** ****



  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While purchasing presale tickets to a concert event, the site kept crashing and not allowing me to allocate tickets. I was finally able to get two seats reserved and quickly went to the checkout process. Upon completing the transaction, the tickets for an entirely different venue in *******, ** whereas I live in *************. I even had to put my address/location information in prior to checkout. The company was contacted and they refused to give me a refund even though I purchased an additional 4 tickets to the correct venue in ***************. Their only response was that they had a no refund policy even though I did not click on the Chicago venue link. After realizing the wrong tickets were ordered on the receipt screen, then going through the process again to purchase the correct tickets, you will realize the order summary is hidden and must be clicked on prior to checking out. Im sure I did not click on the Chicago link and requesting a full refund in the amount of $273.00. Your site misdirected me into making an incorrect purchase without my knowledge.

    Business Response

    Date: 02/25/2025

    This refund request has been reviewed. A **************** representative will issue a refund within the next 3-7 business days. The credit of $273.00 will be issued back to the **************** on file. Additional questions or inquires can be sent to ****************************************

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