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Business Profile

Windows

Window World of DC Inc
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Complaints

This profile includes complaints for Window World of DC Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Window World of DC Inc has 7 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 20th 2022 contacted window world to provide an estimate for 2 windows and repair 1. I received a call 2 days later for the estimate. Since then I have call 4 times in regards to the repair of the window( which had been repaired prior to Covid and is broken again).the last 2 phone calls July 28 and I believe the 2nd week in august i was told my service call would be reported to a manager and someone will call me . I have not received a call as of Sept 10th 2022 we have a lifetime warranty for the windows. We have had problems in the past with this company. some time ago after the company person measured and delivered the wrong bay window, it took almost 7 months to receive our refund. This company does not stand by their product nor services!

      Business Response

      Date: 10/12/2022

      From: ***************************** <******************>
      Date: Tue, Oct 11, 2022 at 12:46 PM
      Subject: FW: BBB Complaint #******** - ***************************
      To: *********************** <************************************>
      Cc: ************************* <******************>


      *****,

       

      I just wanted to inform you that this service was completed on 10/4.

       

      All done!

       

      *****************************

      Window World of D.C. ***

      Customer Answer

      Date: 10/14/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details: A cracked window was installed on 5/18/2022. I was told by Window World that they would order a replacement SASH. It's been 5 months and no response about the replacement sash from window world. I've called about 6 times and I've been repeatedly told there's NO STATUS on the replacement sash. On May 18th 2022, we emailed 2 managers at Window World with pictures of the cracked window. The window crack keeps spreading. We paid about $12,000 for all windows installed. Thank you, Annet L***

      Business Response

      Date: 10/26/2022

      The sash was ordered and with the windows being black leads to a longer delivery date.  On October 18th a member of the customer service staff emailed her that we had received an ETA of 12-21-22 for her sash.  When it is delivered to our warehouse, we will call Ms. L*** and schedule a date and time for us to install.

      Thank you

    Window World of DC Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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