Complaints

This profile includes complaints for Window World of DC Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Window World of DC Inc

  4116 Walney Rd Ste J Chantilly, VA 20151-2948

  
• 

  Window World of DC Inc

  210 Prosperity Dr Suite C & D Winchester, VA 22602-5402

  
• 

  Window World of DC Inc

  12370 Waldorf Business Sq Waldorf, MD 20601-3170

  
• 

  Window World of Central Valley

  1018 W. Main Street Waynesboro, VA 22980

  
• 

  Window World of Fresno

  5850 E Shields Ave Ste 101 Fresno, CA 93727

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* am writing to file a formal complaint against Window World regarding the delayed delivery and poor customer service associated with an order placed on January 10, 2024. As a consumer, I have encountered numerous issues with Window World's handling of my order, leading to significant inconvenience and frustration.On January 10, 2024, I placed an order for three doors with Window World. Despite being assured of an eight-week delivery timeline, I have yet to receive the ordered items as of April 1, 2024. Throughout this ordeal, there has been a blatant disregard for timely communication and transparency regarding the status of my order.Despite my attempts to seek updates and resolution, Window World has failed to provide satisfactory responses. The company's senior design consultant, ***************************, offered little assistance and failed to address the seriousness of the situation. Furthermore, the responses provided were dismissive and failed to acknowledge the extent of the inconvenience caused.Window World's lack of accountability and failure to meet promised timelines are clear violations of basic consumer rights. As a result, I have been subjected to undue stress and inconvenience, not to mention the financial investment made for the ordered doors.I believe that Window World's actions constitute a breach of trust and warrant intervention from the Better Business Bureau. I urge the BBB to investigate this matter thoroughly and take appropriate action to ensure that Window World upholds its obligations to its customers in the future.In conclusion, I seek a resolution to this matter that includes compensation for the inconvenience caused and assurances that such issues will not recur in the future. I want my doors. I appreciate the BBB's attention to this matter and look forward to a swift resolution.These doors were over ****** Sincerely,***********************, MEd, MM/HRM, BSM

  Business Response

  Date: 04/04/2024

  We have since this message obtained receipt of the doors and have scheduled installation.  Our Regional Director of Operations has also been in contact with the consumer and will come to a resolution agreement between both parties.

  Business Response

  Date: 04/22/2024

  We have received and installed the homeowners 2 entry doors, but unfortunately the storm door was sent incorrectly by the manufacturer.  It was labeled correctly, but the incorrect item was in the packaging.  The homeowner agreed to paying for the installation of the 2 completed doors, and money is being withheld from the balance until the storm door is completed. Upon receipt of the new door, it will be installed as soon as possible.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 25 Windows from Window World Chantilly VA 5/15/2015 with warranty. On May 25, 2023 made appointment for someone to come out on 6/1/2023 to inspect two separate panels of two different windows (both part of a bay window) that had spots between the ********* Argon Filled glass indicating a failure with the seal of the windows. The inspector agreed that the windows fell under the warranty and should be replaced. The bottom panel of one of the windows was replaced eventually on 11/6/23 after having to be reordered due to a scratch in the glass when it was first replaced on 6/30/23. The delay was due to the wrong size and style being ordered multiple times. The other top panel is still not replaced. On multiple dates the wrong size was ordered and in one case wrong style. This occurred on 6/30/23, 7/5/23, 8/18/23, 10/9/23 and finally 11/6/23. Each time the same wrong size was delivered. *****, the manager, stated when I went to the office in person on 11/6/23 that they couldn't do anything more. They can only go by the serial number that they had for that window. Previously in phone calls and again in the office I explained that when those two windows were first installed they were the wrong size because the grid pattern didn't match the front of the adjoining panel window. Those two windows were replaced with the correct size and matching grids in July 2015. Apparently, the installer did not put the new serial numbers on the window frames. Window World claims without those serial numbers they can not order the correct replacement window. Over those months I asked repeatedly for someone to come out and measure the windows so the replacement would be correct. That request was ignored repeatedly. Window World claims they have no paperwork on the replacement windows that were installed in July 2015 and can do nothing more without the serial numbers for those windows. I just want my current faulty window replaced with the same under the warranty I was guaranteed.

  Business Response

  Date: 01/10/2024

  We have sent a service technician back to the home and took accurate measurements for the correct sash sizes and have sent the information to our manufacturer.  We will stay on top of them to help ensure accuracy of the remake.

  Customer Answer

  Date: 01/18/2024

  Received call January 2, 2024  from *****,  Manager at Chantilly Window World. He stated corporate headquarters had found a different serial number for affected window than what is posted on the window frame. Appointment was made for January 3, 2024 to install new window. The installer came at appointed time on January 3rd but did not even take the new window out of the truck. He stated the window was still the wrong size. The installer measured the length & width of the affected window with a tape measure and an app on his phone. He then took a picture of the window from inside and outside the house. I said to the installer, "I guess I need to just wait for another call, right?" But got no response. Will give until end of the month before calling the company again. In the past the turnaround time for the window replacements have been 3-4 weeks. 

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2023, we ordered a house door and storm door from Window World of Winchester. They took measurements and assured us everything looked good and we should have the doors within a couple of months. On June 12,2023 was their first attempt to install but failed to provide the storm door and we declined further installation at that time. August 12, 2023 was their 2nd attempt and they installed just the door because the storm door was the wrong size. Unbeknownst to us, the door was the wrong measurements also. They cut the top of the door to try to make it fit and did a horrible job at installation. Please see pictures provided. September 5,2023 was their 3rd attempt, door was still not measured correctly and the storm door was still the wrong size. After speaking with ***** several times I was eventually told they were unable to provide the door and storm door as promised since they are unable to get exact measurements. I was left with an ultimatum of either take a door I did not want or be left with nothing. As of October 10, 2023 there is still no solution provided and were left with a door that has been altered on the spot to fit and doesnt fit properly. Window World has fell silent in their obligations. I can provide more pictures if needed. ACCOUNT NUMBER: ********

  Business Response

  Date: 11/07/2023

  Our staff is currently working with the customer on resolution to this matter.

  Business Response

  Date: 12/13/2023

  From: ******************* <******************>
  Date: Wed, Dec 13, 2023 at 2:45 PM
  Subject: Complaint ID ************************** # ********
  To: ************************************ <************************************>
  

  
  
  

  ****************,

   

  We offered to the customer to provide a correctly sized door and came to an acceptable agreement with the customer.

   

  Thank you!

   

  ******************* Production Manager Window World of DC, Inc. *********************************************************** | ****************** Windowworlddc.com | ************** CertainTeed Master Shingle Applicator Windows & Doors ASTM E2112 | VSI ASTM D4756

  Customer Answer

  Date: 12/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20718241
  
  I am rejecting this response because: The only thing that was agreed on was to give them a chance to install a door(not of my choice or liking) of the correct size. Nothing is resolved until the job is complete and Im compensated for this. 
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 01/15/2024

  In our previous response, we did attach an email from the customer with their terms to which we are agreeing, so we're not understanding the further debate other than it hasn't been completed yet.  Which that we do understand.  We did have an appointment scheduled with the customer to complete the installation on January 16, 2024, but the customer has since called to cancel that appointment.  We are in talks with the customer to get that appointment on the books.

  Customer Answer

  Date: 02/20/2024

  Window world attempted to install for the third door onSaturday February 17, they werent able to keep the agreement. The storm door was too small and the house door is unacceptable. See pictures attached, the door doesnt seal properly as you can see the daylight shining through on the pictures, the windows are crooked and the door has once again been cut leaving jagged edges. Window world has offered a refund of $200 to call it done deal, that doesnt cover the cost of the door that they originally removed from my home. Also from the incorrect size door being installed it created mold, see pic. Seems window world can not follow through in their end of the deal.

  Business Response

  Date: 02/20/2024

  Can you please ask the customer to upload the photos that go with their latest response? They were not included and we can only find pictures from October and November. Once we have the updated photos from the 2/17/24 install we will be able to reply accordingly. 

  Thank you,

   

  Customer Answer

  Date: 02/22/2024

  Pictures from 2/17 install

  Customer Answer

  Date: 02/23/2024

  Photos were sent to email provided, on 2/22/24

  Business Response

  Date: 03/01/2024

  What we have here is a manufacturing issue so therefore we've gotten with them to help give us guidance and are prepared to set up a meeting with the customer and our company to help resolve the issues there within.  We would also like to add that our company has not received any financial compensation on this contract to date, due to it being a financed project we do not collect any down payments, nor do we run the financing until signed off as complete by the customer.  We have ordered and reordered the door, paid for labor on multiple install/service appointments etc., all at company cost. 

  Business Response

  Date: 03/08/2024

  Heres a bullet-point list that includes a timeline of events that will show that were doing everything in our power to provide the customer with what they want.  This is a condensed list, but will point out the most crucial events coinciding with the situation.  Window World of DC, **** expresses that weve procured everything, in regards to all materials and labor, without having received any monetary compensation from the customer, *************************, to this date.  
  
  Customer and company signed and executed a contract, with ***** Fargo financing agreement, for one entrance door and one storm door.
  Upon installation, it was concluded that the entrance door was not of correct dimensions to fit properly into the opening; therefore, causing us to temporarily install the incorrect door and unavoidably reorder a new one.
  During the reorder process, our office was in contact with the customer, and since it was necessary to remake it, the customer requested to make a change to the door:  Which was then regrettably discovered that the one they requested was not able to be manufactured due to factory sizing limitations.
  Entrance door is now fully installed (please refer to the attached photos), but customer refused storm door installation, assumingly because the storm door required an adapter to be properly installed and they didnt want it.
  Our company is prepared to meet with the customer and our manufacturing representatives to assist us and receive guidance on how we can move forward towards a reasonable resolution.
  
  In conclusion, Window World of DC, **** is not backing away or hiding from the situation, and are doing everything we can to help satisfy our customer. We add and reiterate that we are doing all of the reordering, installation services, etc., at no charges beyond the originally contracted pricing agreement, and have not received any financial compensation thus far.

  Customer Answer

  Date: 03/10/2024

  The agreed upon contract that is mentioned above was promised by a Window World salesman who came to our residence and measured. They claim this is a manufacturer error but they have measured our door several times. Are they not the ones that send the measurements to the manufacturer? We were promised the door of our choosing and a storm door. It was signed by the sales representative and a date was set for installation. The door we chose ended up being the wrong size and  ultimately unable to have said door at all. We had to settle for a entrance door not of our choice or liking. Window world changed this, not Us! I have emails that clearly say this is all we can get!

  Let me remind you this was NOT the door we had agreed upon,The temporary door that replaced my fully functional door with does not fit the frame correctly. It had allowed water to come in my home, soak my floors and mold the inside of the frame. As far as the storm door goes, we were NEVER given the opportunity to have an adapter installed. The installer himself told us  the storm door, that we agreed upon and they were contractually obligated to fulfill was too small. An adapter was never mentioned and had it been why would they install the storm door when were refusing the entrance door? While I understand there hasnt been any fees or payments made on our behalf, we are still out of money on this.  My husband and I have had to miss numerous days of work for 3 separate installation days as well as a representative coming out to measure on more than one occasion. This has taken an emotional /mental toll on my family. This all start 3/7/23 You expect a level of professionalism when dealing with an installation company and so far we have not had that. The amount of times they have had to measure our doors and still have not been able to produce the right size door is almost comical. We have given them far too many chances to fix the problems but they have failed to do so. Also let me add that the current door is also leaking!! 

  
  

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, 2023 we signed the contract to have 16 windows installed with Window World Washington DC and paid the deposit of $ 8427.00 as well as additional $ 1900.00 on July 11, 2023. Most windows were installed on August 21, 2023 and caulking and casing were done on August 23, 2023. One big fixed window was missing and the paint quality of several windows as well as the quality of the casing and caulking was very poor. One installed bathroom window was installed the wrong way and needs to be replaced. In numerous emails and text messages I reached out to Window World and requested a correction of the poor casing and caulking work as well as the replacement of those windows with poor paint and the 3 screens that were damaged. I also provided numerous close up pictures of the windows and the casing/caulking, but never received any response or acknowledgement from anybody in charge. I also contacted the Window World sales consultant **** ******** , who sold the windows to us and recommended the great work of Josue's installation team. I didn't receive any response either. I contacted Greg Panek, the production manager and included all pictures as well as Window World Corporate office in NC and never received any response. I asked them to please stop by our house to look at the work and didn't receive any response. I am out of options here. Installation is not complete, casing and caulking is flimsy ( already coming of) and mostly of poor quality and needs to be partly redone and a few windows need to be replaced, but Window World is literally ignoring us. We never received any written confirmation of the missing replacement window, that needed to be re ordered, either. It is a customer nightmare to have to work with Window World Washington DC and absolutely unprofessional conduct by their employees manager **** *****, installation team leader ***** ********* and sales person **** ********.

  Customer Answer

  Date: 09/20/2023

  update,

  We finally received a response from ******************* acknowledging all the issues and complaints and promising that  Window World will take care of everything. ETA will be Sept. 25, 2023. Today I had sent an additional email to ******************* with an update on more problems with the new windows not functioning and cranks or hardware being damaged and malfunctioning. 

   

  Business Response

  Date: 09/21/2023

  Our team has been in contact with this customer and they are aware that parts were ordered and an ETA of 9/25/2023 of parts arrival.  They are aware that we'll take care of any other service issue at one appointment which will be scheduled upon arrival of said parts. 

  Customer Answer

  Date: 10/02/2023

  Hello,

  today we received an email from **** ***** about a  delay of the windows and now the ETA is mid October.

• Initial Complaint

  Date:04/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4, 2023 my husband and I ordered 9 windows from Window World. The total cost of the this contract was $9,276. I paid a deposit via check of $3,061.08. Since March 4th Window World has admended the contract several times due to mistakes in the contract or due to the manufacturer not being able to fill this order. On April 5th I cancelled this contract and requested my deposit back because they could not fill this order. I have contacted them many times via phone and email and they have still not issued me a check for my deposit. I am asking for you to get my money back. No work was done and they are not able to provide me with windows.

  Business Response

  Date: 05/10/2023

  Our records indicate that a full refund for the deposit was issued via check and mailed to customer on 4/21/2023 in the amount of $3061.08 and our records also indicate that the money has cleared out of our account as of 5/2/2023.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent 10k dollars on double hung windows and one garden window. One window won't lock, the garden window install ended with ruining the new window down surface by installers and interior trim / craftsmanship was total destruction. One window screen corner not sealed/connected. Sent pictures, called office clerk, operation manager, the regional operations manager, and sent email to corporate address found on internet. I was given three separate dates for repair crew to arrive, and three separate cancelations day (s) before their arrival. Their excuse- weather. All work is inside the house!!! Window World will not return phone calls or texts.

  Business Response

  Date: 05/01/2023

  Service appointment is scheduled and confirmed with customer to address and fix the concerns.

  Customer Answer

  Date: 05/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The business has continually made appointments to show up and then cancel. I will not be satisfied until the job is completed. ****** called today and said a team of two employees will show on May 4,2023 approx. 1200 - 1400 hrs.  Let us see if they even show up much less fix the destruction of my how and fix locks.
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 05/10/2023

  All issues are not resolved to date. The garden window cosmetic(s) defects were solved by *****. However, the window lock was a factory defect per ***** and a new one is supposed to be odered.....not yet installed. The triple pane garden window initially ordered and not installed - a double pane garden window was installed. Obviously, a refund is in order but to date this has never been done. Still waiting to be contacted by Window World to contact me with a resolution to both issues listed above. Thank you BBB for your support. Please keep in touch so I may keep you updated. 

  *-

  Business Response

  Date: 05/29/2023

  The service to address the concerns has been completed on May 25, 2023

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted for the purchase of 2 large (43" x 43") -bathroom windows from Window World on April 8, 2022, and they were installed on October 5, 2022. After the installation I was asked to look at the windows to see if any problems and at the time I could not see any. The next day I noticed there were no spacers attached to the mullions on one of the windows. Without the spacer the glass on that window flexes, whereas the glass doesn't flex on the window with spacers. Use of the word flex means I can push on the glass, and it actually flexes in and out whereas the window with the spacers the glass does not flex. Also, the Low-E film on the same window has visible scratches. It was like we purchased one good window and one imperfect window even though we contracted for two windows without imperfections and not manufacturing seconds. I immediately called the the Regional Sale Director ******************* on October 6, 2022 and left him a message to call me back telling him the problem I noticed on the window. I called at least 5 times since then. On October 28, 2022 he answered my call and told me to text him what was wrong. In which I did and then never heard back from him. After that I made at least 9 more calls. To no avail it was like they got our money and too bad if something is wrong. Prior to the installation I called them and emailed on when to expect the installation. So they had our phone number and email address to address this situation.

  Business Response

  Date: 03/22/2023

  We have contacted customer and are going out to inspect 3/22/2023 and order any parts as necessary.

  Customer Answer

  Date: 03/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will await for a new window to be installed. So as of right now the company still has more actions to be taken.  
  
  *******************
  

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the deposit to replace my windows on 05/13/2022 and they don't even have the windows after 10 months. They cannot even show me the proof that they have placed the order with the manufacturing. Every time I called, they gave me different excuses and did not issue the refund.I will be happy to pay the remaining of the contract if they install the windows.

  Business Response

  Date: 03/31/2023

  To the best of our knowledge, the customer was informed that the estimated delivery date of the corrected items ordered of 3/29-3/31.  Replacement order has been received today, 3/31 and we are in process of contacting customer to schedule installation.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home was damaged by Window World. I ordered a new circle head stationary window. My exterior trim was damaged that surrounds the window and was part of the exterior wall surrounded the window. The installers cut it off and replaced it with inferior window trim hand cut out of thin metal and glued together with caulking. The installers spoke in a foreign language to me and refused to converse in language I could understand. Disrespectful left black hand prints on my interior wall, damaged or pushed in siding around the window and left without restoring or picking up debris used. Told me they didnt care if I was satisfied and the window wasnt really leaking they were replacing but they were doing it anyway because I had spent the money. Caulking was used in place of my maintenance free white vinyl trim to seal around the window. Its an eye sore and unacceptable to me. I cannot get phone calls returned by salesperson or service manager. The installer used a big screwdriver to pry the new window in place and damaged new window and my indoor trim.

  Business Response

  Date: 01/05/2023

  We have been to the home and inspected.  We are waiting for a piece of siding to be delivered to replace the damaged siding.  Then we will return and do the service.

   

  Thank you

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window World replaced and installed windows throughout my whole house around March 4, 2022. I later discovered water dripping into my living from the ceiling, and water on the walls, window and floor of an upstairs bathroom. I came to discover that the installer did not seal the top of an upstairs window, which let water in during rain storms. This as a window that required wood rot repair, so sealing the top was critical, as they had to cut away part of the top frame and original J channel. After notifying window world, they came out 2 or 3 weeks later and caulked the window. This action stopped the leak, and there has not been any water infiltration visible since this repair. However, Window World has not repaired the damaged drywall or insulation that has been damaged due to this improper installation. Clearly, the cause of the leak was due to the improper installation. I have spent months emailing and calling, though I never get a call back.

  Business Response

  Date: 11/02/2022

  We have a contractor scheduled for the 17th for these repairs