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Business Profile

Delivery Service

NonstopDelivery, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for NonstopDelivery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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NonstopDelivery, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 222 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through ****** and it was delivered by NSD. They took a picture but did not notify Amazon of the delivery. When I unwrapped the item it was damaged. Because they have not notified Amazon of the delivery, I cannot return or replace the item.

      Business Response

      Date: 05/02/2025

      Hello,

           We were able to locate an order under tracking number ******* that indicates our system was updated on May 1st to reflect the delivery was completed on April 30th at 12:49pm.  Please let us know if assistance is still needed with this matter.

    • Initial Complaint

      Date:02/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NSD shipping never delivered as scheduled and never contacted me regarding non delivery.I contacted ****** and they could not contact them either. Delivery date Friday 02/14/2025 I believe its a scam.

      Business Response

      Date: 03/03/2025

      Hello,

            We apologize your pre-scheduled date was not honored.  However. our records indicate our local terminal completed the delivery to your address on February 18th at 12:10pm.  Please let us know if you have any questions or if we can be of *** further assistance.

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a delivery scheduled for December ******* of a recliner I purchased from **************** that was a Christmas present for my husband. Took the day off of work to sit home as they said delivery between 8am and 8 pm. Never showed, no contact so Monday December 23 I get an email that delivery will be that day between 10am and 2 pm. Great I cant take another day off so I have my daughter go to my house to wait. The delivery driver calls me around 11;45 they are 10 minutes away ok great. I get a call from my daughter your delivery is here but its not a recliner its a freezer! I call the driver back tell him he says let me see what happened and Ill call you back. Never called instead he shows up takes the freezer back and tells my daughter Ill deliver the chair tomorrow. Well they never showed, marked my package as being delivered and now I have nothing. Im so upset this company ruined my Christmas by not having my husbands Christmas gift here and now Im having to fight with the company I purchased from to get my money back for something I never received. Im so upset that a delivery service Can do this kind of stuff. Cant get a hold of anyone at the company and when I tried to contact the driver that delivered the wrong item I get no answer!

      Business Response

      Date: 12/26/2024

      ******** *****- I'm very sorry about your delivery experience and any inconvenience we may have caused you. If you are still in need of assistance, please contact us with your Hubgroup tracking number to better assist you at **********************************

      Thank you.

      Business Response

      Date: 01/10/2025

      Sorry about the delay of your delivery please provide your Hubgroup tracking number to better assist at **********************

      Customer Answer

      Date: 01/13/2025

      Here is the tracking info. 38905114. 
      received a call back from shipping company on Friday 1/10/2025 that the chair is there and they will deliver today Monday 1/13/2025 between 9:45 am and 10:30 am. Its not 11:30 am and still no call and no chair 

      Business Response

      Date: 01/17/2025

      ********,

      Sorry about the delay of your delivery and any inconvenience we may have caused. If you are still in need of assistance.Please feel free to contact us at **********************************

      12/23/2024 12:06 PM 12/23/2024 12:04 PM DELIVERED

      Business Response

      Date: 01/17/2025

      We also been in contact with our terminal and customer to confirm this was delivered to correct address. 

      Customer Answer

      Date: 01/23/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** *****

    • Initial Complaint

      Date:09/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My delivery was scheduled for today 2-6 pm I have been waiting all day no call/text or anything,remind you that I took off for this because they refused to work with my time and too have my furniture I pushed my thing aside and call out of work and Im needing asking asap this is sad and not good for business,I will never use you guys again I wasnt aware no one was gone be late or not show

      Business Response

      Date: 10/15/2024

      Hello,

      We apologize for the delay with your order being rescheduled. Unfortunately,we were not able to speak to the local terminal scheduler today when we called.  However, we have sent a request to the local terminal for further assistance with having the scheduled.  As soon as we have a response or any further update, we will be in contact again to advise.

      Business Response

      Date: 10/18/2024

      Hello,

             We have been advised by the local terminal that the delivery was completed on October 2nd and they provided the attached delivery photo.  Please let us know if any further assistance is needed regarding this order

    • Initial Complaint

      Date:08/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/5/24 $1556.41 Furniture was delivered damaged and allowed to be signed for by a 14 y/o.

      Business Response

      Date: 09/03/2024

      ********-we are truly sorry to hear about your experience with NSD (*********). This is not the level of service we aim to provide. Your feedback is valuable to us, and we will address these issues internally to ensure a smoother experience for our customers in the future. If you still need of assistance, please email us at ***********************

      Business Response

      Date: 09/09/2024

      ********-we are truly sorry to hear about your experience with NSD (*********). This is not the level of service we aim to provide. Your feedback is valuable to us, and we will address these issues internally to ensure a smoother experience for our customers in the future. If you still need of assistance, please email us at **********************************.

      Business Response

      Date: 09/13/2024

      ******** *******- sorry about that your experience with your delivery, please contact your place of purchase to set up a return pick up for your damage delivery. If you are in need of any assistance, please contact us at ********************** to help.

    • Initial Complaint

      Date:07/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Delivery of a sofa was expected 7/22 between 1:30pm and 5:30pm. No delivery no call to reschedule received

      Customer Answer

      Date: 08/01/2024

      Sofa was delivered on 7/25, damage is done to the door frame and latch by the movers. 

      Business Response

      Date: 08/01/2024

      Hello, We apologize the order did not delivery as scheduled and that when the order did deliver on the 25th that damage occurred to the sofa and also your property.  Our claims department has advised they have been in contact with you and are working to be able to assist further with the damage. Please let us know if any further assistance is needed with this matter.

      Customer Answer

      Date: 08/08/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22031470

      I am rejecting this response because: I have not yet heard back from Hubgroup as they are supposed to send me a $300 check to cover the cost of repair for the damage to my door way 


      Regards,

      *************************








      Business Response

      Date: 08/09/2024

      Hello,  We would advise to follow up with our claims department regarding the status of the claim by emailing them at ***************************

      Business Response

      Date: 08/19/2024

      Hello, we would advise to follow up with our claims department regarding the status of the claim by emailing them at ***************************

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Everything was delivered yesterday and still in the box, being I work long hrs, I was going to set up this weekend, well upon looking everything over this is what I see

      Business Response

      Date: 07/15/2024

      Hello,

             We apologize if a portion of the order under tracking number ******** arrived with damage.  We would advise you to contact your place of purchase if you have not already done so, as they would be able to further assist with a replacement for the damaged item.  Since we do not have access to their order system we would not be able to request a replacement on your behalf.  We do again apologize for any inconvenience this situation has caused.

    • Initial Complaint

      Date:06/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to tracking my product has been in McAlester for 7 days but has not been delivered. Is there someway that amazon can refund my money since the product has not been received?

      Business Response

      Date: 06/25/2024

      ****, sorry about the delay of your delivery and any inconvenience we may have caused you. Can you please provide us with your Hubgroup tracking number at ********************** to better assist you. 

      Customer Answer

      Date: 07/02/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
      I have received the product even it was 2 weeks late and damaged   The shipper has allowed damage reduction in price. However the shipping company is still not reliable in my opinion 
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

      Customer Answer

      Date: 07/02/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
      I have received the product even it was 2 weeks late and damaged   The shipper has allowed damage reduction in price. However the shipping company is still not reliable in my opinion 
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:06/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on 3/14/2024 at 1240 PM. Item was Liberty Ridgecrest 5 Drawer Chest, paid 283 dollars in shipping freight costs. Item cost was ******, to be paid bi-weekly. I have been paying for item but item was NOT delivered on March 26th, delivery was attempted but item was not left at address. Shipping slip was forged, I did not sign that item was delivered. Ring camera captured NO item being left at address. Contacted purchasing power multiple times for store credit and contacted NSD twice with no success at locating item or resolving issue.

      Business Response

      Date: 06/10/2024

      ****- Sorry about your delivery experience and any inconvenience we may have caused you. Your delivery shows as completed if you are need of any further assistance please contact your place of purchase. If you have any questions, please contact us at *********************. 03/27/2024 6:02 PM 03/26/2024 12:00 PM DELIVERED

       

    • Initial Complaint

      Date:05/31/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to return an item to ********** for more than 2 weeks. This company was supposed to schedule a pickup of the item to return it. I never got a call or email to schedule a pickup. I did receive a call from a driver who was 20 minutes from my house, but I was at work and the item in question was in my garage due to the inclement weather. I was told by the driver that dispatch would contact me to schedule a time to pick up the item. More than a week later and despite numerous emails, phone calls, and chats (where I spoke to a very rude rep), no one has contacted me and no one is willing to escalate the problem. Even ********** has been unable to get in touch with them to resolve this issue. I cannot get my refund until this item is returned. Given that it weights 300 lbs, I cannot load it in my car and return it myself. I would appreciate someone contacting me in a timely manner to schedule this return pick up.

      Business Response

      Date: 06/03/2024

      *********************** - Sorry about the delay of your return pickup and any inconvenience we may have caused you. Your return pickup has been scheduled for 06/03/2024 If you are still in need of any asstance please contact us at ***********************

      Customer Answer

      Date: 06/04/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    NonstopDelivery, Inc. is NOT a BBB Accredited Business.

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