Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $20+ to park in a lot for a restaurant that I wanted to try. Unfortunately apparently I needed to extend my parking time and pay even more and I missed the text to do so. Was towed by advanced towing and wow they were super rude about getting my car back. Surprised that ***** has to contract with such a terrible company - kinda pathetic. The woman I had to deal with was rude and there was a random child riding their bike around the lot giving my friend a hard time. Also shocking they can charge $185 for someone whos already paid to park and patronized the business of the lot they are trolling.

• Initial Complaint

  Date:07/06/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2023 at 7:02PM, I used the ********** app to pay for three hours of parking in Arlington, VA. On May 21, 2023 at 7:18PM, Advanced Towing Company towed my car despite the fact that parking was paid for until 10:00PM. They demanded $195 to release the car, despite the fact that I showed them the ********** receipt to prove that I had paid for parking. Advanced Towing Company had no right to tow my car after I followed the rules and paid for parking. Then, they scammed me out of $195.00 which they refused to refund. I have tried to resolve this with Advanced Towing Company by phone (they claim to have a website, but they don't), however the woman in the office is rude and has hung up on me. Why is Advance Towing Company still in business? They need to be shut down for victimizing law-abiding citizens with their predatory towing practices.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident occurred on July 4th, 2023 at the parking lot in **************** at Clarendon, VA. I arrived to the parking at 1:05pm and I used my *********** App and paid $15 for a period of two hours from 1:07pm to 3:07pm (Receipt attached). When I came back to get my car, I realized that it was not there and it was towed by Advanced Towing Company LLC. When I went to pick up my car, I wanted to dispute my case because in fact I paid for the parking spot and I wanted to know the reason of why my car was towed. The Advanced Towing employee (**) in a very rude way said that I did not pay in time. I asked him to show me their supporting evidence, and he showed me their computer screen which showed that they arrived to the parking lot at 1:06pm (manually inputted), and showed me a picture of my car in the lot at 1:07pm which was the time I paid for my parking. I explained to him that it must have be a misunderstanding because I paid at 1:07pm, and their evidence also shows my car in the parking lot before getting towed at 1:07pm. However, he explained that by 1:06pm the park mobile payment was not processed so they took my car. The timeline of me paying in the app and they spotting my car was less than 1 minute. I told them I wanted to dispute my case but ** told me I had to pay first to get my car. I had to pay a total of $185 which included a $30 Holiday Charge and a $20 fuel surcharge for a distance of 1.2 miles ******* maps directions attached). ** told me that If I wanted to dispute the case I had to call the manager **** the next day. I called and asked to talk with **** and the lady on the phone told me that **** was not available and after hearing my case in a very rude and dismissive way she said the company did everything right and that I had to call *********** to dispute my case. I feel my incident was unlawful and a fraudulent practice, and that Advanced Towing Company LLC just stole me $185 and get away it.

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advanced towing towed my vehicle when I was inside the store then fabricated a receipt that claimed that it was before the closing time of the business.

• Initial Complaint

  Date:04/15/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an **** **** driver and I parked in the ********* quick pick up parking spot at ************Mall. I had accepted a pick up order for both ********* and ***** *******. I went to pick up the ************* order first and once I went to pick up the ********* order I noticed my vehicle had been towed. After cancelling the pickup orders since I no longer could deliver them, I called the towing company and tried to resolve the issue and explain that I was an **** **** driver and had only been inside for a few minutes at *************. I was cussed at and told that the time did not matter because once I did not enter through the ********* store they could tow me. I again tried to resolve the matter when I picked up my vehicle and paid the charge. I was once again met with foul language and no resolution. I have filed a complaint with the Attorneys Generals office of Arlington VA. 

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked the car outside the Church. There was still a minute left before the parking was not valid. I saw the car get towed in front of my eyesI told him to stop and not tow, since it was still before 11pm. He sped up and kept driving. The towing car was also driving very dangerously. When I got there to pay for the charges, the two ladies at the counter were rude and racist. The were shouting and didnt tell me where my car was after I paid. It was illegal towing, as many have already identified in the other complaints. Nonetheless, I will be taking action in small claims court.****

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today (2/19/23) a friends car got towed from my apartment building after being parked in a temporary space for less than 15 minutes. Regardless, we went to pick up the car and to pay and had to deal with an extremely rude employee- and they charged us more than the posted prices on the side of the building- they charged $195 which does not add up to the posted prices, and when I asked the employee working she was just rude and didnt help.

  Customer Answer

  Date: 02/27/2023

  Included receipt 

  Customer Answer

  Date: 03/01/2023

  Attached is my receipt

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongfully Towed-10/23 Ticket number **** was towed from a reserved spot- There was no number on the spot at the time of towing- A week after this incident the apartment complex repainted the number- Advanced towing had no visual reason to tow the car that night. Seeking 185.00 for refund. As you can clearly see- two of the pictures are of "SPOT **" that is not marked- the last picture is after the apartment complex repainted after we sought a refund.

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 10th, 2022 my vehicle was towed for being parked in a private lot. Upon recovering my vehicle from Advanced Towing Co LLC, they upcharged me, claiming my vehicle, a *** ****, was 10000lbs. The **** and ** which describe the maximum towing and hauling capacity of the vehicle are 10000lbs. The EW of the vehicle is 4960lbs. Even after showing my registration and attempting to explain this they refused to let me exit the lot without paying the $275 they demanded. Furthermore, this amount is in violation of Virginia code 46.2 - 1223 for an initial charge for hookup and towing of a passenger vehicle.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident occurred on Oct 9 at &Pizza - *************************, Arlington, VA. Having arrived at ****** @ 7:38 PM I had unknowingly parked in a spot for the ****** ***. We went into ****** and within 5 minutes realized I might not have locked the truck. When I came out it was gone. Thought the truck was stolen. We saw the tow truck and asked if we had been towed. The truck driver said he did not tow our truck. Went back into the business when a worker there told me that the Tow Truck company most likely towed it. We walked over to Advanced Towing and saw the truck. This was a case of predatory towing, and here's why:- When we arrived at the lot, there were a couple of other cars parked in the **** *** spots , which was closed for business at the time. My truck was taken first because they charge 2-3 times more for pickups over cars.- The truck was towed within 5 minutes. This clearly means they were waiting for up to go into the store and immediately begin towing the truck. We have evidence of this timeline attached. We arrived at 7:38 shown by ****** GP. The pic attached shows up at ******** **** at 7:49, 11 MINUTES ( park, tow, arrive at **) .  The credit card receipt show 8:03 that the ransom was paid. - At the tow yard, the tow truck driver threatened to break into my truck if I didn't unlock. I stood in his way while walked to the vehicle where he used physical force to move me the whole time threatening to break into the truck. - The people at the counter refused to give me the truck back, even closing the window. They were acting like they had every right to keep my vehicle and that I was at their mercy. They were holding it for ransom. The is a criminal practice to extort money from visitors/citizens of Arlington. I was unaware that this kind of thing even existed. Ideally I would like my money back because this was predatory and criminal. Clearly there must be time period where a person can move their car or truck. 11 minutes is a crime.