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          ServiceMaster NCR has 1 locations, listed below.

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            Business ProfileforServiceMaster NCR

            Fire and Water Damage Restoration
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/20/2007

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            24/7/365 Emergency Restoration Services. We specialize in:
            Water Damage Restoration; Fire/Smoke Damage Restoration; Mold Remediation; Trauma, Vandalism, Biohazard Cleaning; Hoarding Solutions; Odor Removal & Deodorization











            Business Details

            BBB File Opened:
            8/4/1999
            Years in Business:
            38
            Business Started:
            1/1/1986
            Accredited Since:
            7/20/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2705057445A for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Department of Professional and Occupational Regulation (DPOR)-VA

            9960 Mayland Drive, Suite 400

            Henrico VA 23233

            (804) 367-8500

            http://www.dpor.virginia.gov

            BBB records show a license number of 104230 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 8/10/2024.

            These agencies may include:

            Department of Labor, Licensing and Regulation (DLLR)-MD

            500 N. Calvert Street, Room 308

            Baltimore MD 21202

            (410) 230-6231

            http://www.dllr.maryland.gov/license

            Alternate Business Name
            • Charmay, Inc
            • Servicemaster of Alexandria
            • Servicemaster of Alexandria, Ft. Washington, & Washington, DC
            • ServiceMaster National Capital Restoration
            Business Management
            • Ms. Janice W. Canody, Marketing Coordinator
            • Ms. Jane Gandee, President
            • Ms. Maritza Kethart, Customer Service Manager
            • Mr. Chris Coffin, Director of Production
            Contact Information

            Principal

            • Ms. Jane Gandee, President

            Customer Contact

            • Ms. Maritza Kethart, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (703) 836-0818
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/27/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            This company was in my home twice involving mold removal. I called them Team 1 and Team 2. The Team 1. The mold involved was the white baby powder type of mold. It was on some things, not all. But based on Service Masters, everything must go. During the process, we lost a total of 75%. Team 1: Broke my fan, threw away items they deemed cost-effective to clean (side note: these are items that would take time for the team to clean, small fans, large fans, small alarm clocks, jewelry boxes, etc. If I had known this, I would have cleaned my items.) During the time frame Team 1 was in my home, a piece of furniture was broken, books were packed on top of picture frame which was at the bottom of the box, causing a family photo to be scratched up from broken glass, my red broom was taken, toilet plungers were thrown out, waste baskets taken, two sleeping bags gone, luggage inside of luggage gone. Team 1, we lost things that the local cleaners informed me they could clean. Based upon SM recommendation, the cleaners was turned down and items removed and tossed, including items they deemed cost-effective. Also, missing was the 2nd ******* **** DVR box. My office laptop computer case. Once they left, stating that everything was done. The furniture and bicycles still had mold on them, items was returned into my home and my home was deemed cross-contaminated by Service Masters, so they had to send in Team 2. Team 2, returned and due to what happened with Team 1 they had to remove items due to cross-contamination. I have tried several times to negotiate a reasonable settlement with this company. They have ignored all correspondence both hard copy and electronic. Disclosure: Our no disclosure agreement do not include the actions of Service Masters. I have photos. proof of sleeping bags, and showing team 1 inside of my home. I was not allowed to be around T-1. I was allowed to stay with T-2. When I checked what was left behind, it was less than what we owned.
            Read More

            Customer Reviews

            0 Customer Reviews

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            Local BBB

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