ComplaintsforServiceMaster NCR
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Complaint Details
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Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company was in my home twice involving mold removal. I called them Team 1 and Team 2. The Team 1. The mold involved was the white baby powder type of mold. It was on some things, not all. But based on Service Masters, everything must go. During the process, we lost a total of 75%. Team 1: Broke my fan, threw away items they deemed cost-effective to clean (side note: these are items that would take time for the team to clean, small fans, large fans, small alarm clocks, jewelry boxes, etc. If I had known this, I would have cleaned my items.) During the time frame Team 1 was in my home, a piece of furniture was broken, books were packed on top of picture frame which was at the bottom of the box, causing a family photo to be scratched up from broken glass, my red broom was taken, toilet plungers were thrown out, waste baskets taken, two sleeping bags gone, luggage inside of luggage gone. Team 1, we lost things that the local cleaners informed me they could clean. Based upon SM recommendation, the cleaners was turned down and items removed and tossed, including items they deemed cost-effective. Also, missing was the 2nd ******* **** DVR box. My office laptop computer case. Once they left, stating that everything was done. The furniture and bicycles still had mold on them, items was returned into my home and my home was deemed cross-contaminated by Service Masters, so they had to send in Team 2. Team 2, returned and due to what happened with Team 1 they had to remove items due to cross-contamination. I have tried several times to negotiate a reasonable settlement with this company. They have ignored all correspondence both hard copy and electronic. Disclosure: Our no disclosure agreement do not include the actions of Service Masters. I have photos. proof of sleeping bags, and showing team 1 inside of my home. I was not allowed to be around T-1. I was allowed to stay with T-2. When I checked what was left behind, it was less than what we owned.Business response
06/06/2022
From: ************************* <*****************>
Date: Wed, Jun 8, 2022 at 12:55 PM
Subject: Re: My Email Address
To: *********************** <************@mybbb.org>
******,
Below is our response to complaint ********. Please let me know if you have any questions. Thank you.
ServiceMaster NCR is in receipt of the complaint filed by ****************, regarding a mold remediation project in her apartment. The pertinent points are as follows:
**************** has never been a client of ServiceMaster NCR, we were contracted by her property management company to address extensive mold on her content items caused by an unreported HVAC malfunction
The scope of work was developed in conjunction with her property management firm, based upon the industry standards described by the IICRC
ServiceMaster NCR's communication was directly with our client, and the scope of work involved the disposal of a number of content items as well as cleaning of the remainder
**************** was reimbursed by the property manager and paid a settlement, as they accepted liability for the environmental issue in the apartment
**************** has sent several letters to our firm demanding that we pay her $20,000 for damaged and missing property. The scope of work specifically involved the disposal of personal property, which was made clear to the client at the outset, and for which she has already been compensated by the responsible party. It would appear that this complaint is a further attempt to gain a financial windfall.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.