Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out because I needed a 20' storage container to store hay. I was asked what condition and Jade noted for an excellent used container, including shipping, it would be $4500.80. You can see the shock of what I received in the attached pdf with images. They want to refund only $750 even though I did not D&A the item. This was a bait and switch.

  

  Business Response

  Date: 09/11/2024

  Dear Kari,

  
  Thank you for bringing this matter to our attention. We sincerely regret any inconvenience caused by the situation regarding the delivery of your storage container.
  

  Upon reviewing the circumstances, it appears there may have been a misunderstanding related to the delivery and acceptance of the container. According to our Terms & Conditions, which were agreed upon during the purchase process, any discrepancies regarding the condition or delivery of items must be addressed upon receipt. Since the item was not D&A (Delivered & Accepted), this could constitute a failed delivery under our policy.
  

  ****************************

  “USED” Containers will have varying levels of visible surface rust, dings, patches and dents. We recommend to pressure wash and paint your container to extend its life."
  
  In light of this, we would like to work with you directly to resolve the issue promptly. We request that you reach out to us at your earliest convenience to discuss the details further and explore a solution that is satisfactory to both parties.
  

  Please contact us directly at ********************* along with the Order # so that we can discuss further details.
  

  Thank you for your time and understanding. We look forward to hearing from you soon.
  

  Sincerely,
  USA Containers Team

  Customer Answer

  Date: 09/15/2024

  
  
  Complaint: 22241536
  
  
  
  I am rejecting this response because:   the container arrived and did not meet my approval so, like other businesses, I declined to accept.   This container was not of the excellent, used condition quoted by you Salesperson Jade G*******   In addition, the fact the delivery driver was trying to have me purchase one from one of his friends along with Jonathon now claiming they could get another, this was a bait and switch.   I have had multiple, used containers in the past which were excellent with some amounts of rust.   Fortunately, I was able to find a reputable company who quoted me for an excellent used container and delivered as promised....for less money than you charged.   I am a previous business owner and know I can decline shipment of something that cannot be accepted due to quality.   At the national company I work for, if a product arrives that does not meet standard, we graciously either refund or ship an acceptable product within one day.   Your company hides behind your "language" rather than doing what is right, based on the communication I had with your salesperson.  Why else wouldn't I sign your contract if she hadn't noted it would be anything but excellent condition (with a small amount of rust).   The images clearly show water was getting into the container.   This is a you issue, not a me issue.   Poor business standards and response.   The customer is not a priority and I am happy to share this with anyone who askes and will continue to do so. 
  
  
  
  Sincerely,
  
  
  
  Kari Mundschenk

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 40 Foot HC Wind and water tight from this company. From the start the service was poor and their selected Vendor had a lot of excused regarding delivery. Once delivered the driver dropped it got the doors open and got out of there. The doors do not open and close without being forced and this container is unusable in the poor condition it is in. This has been a disaster of a transaction I need to be able to open the doors and close them and lock them without need three people to get this done. I don't think they could have deliver a worse container if they tried. The driver needed help to just back up his truck to what is a ease drop off location. I want this container fixed so I can use it.

  

  Business Response

  Date: 05/29/2024

  Dear *******,
  
  Thank you for reaching out to us with your concerns regarding the recent issue with your shipping container. We deeply regret any inconvenience this has caused and appreciate the opportunity to address your concerns promptly and thoroughly.
  
  To begin our investigation and provide you with the most efficient resolution, we kindly request that you provide us with your order or invoice number. This information will enable us to quickly locate the details of your purchase and review the specific circumstances surrounding your complaint.
  
  We understand that issues with shipping containers can cause significant disruptions, whether they involve damage to the container, delays in delivery, or any other related problems. Please be assured that we take all such matters very seriously and are committed to ensuring that our customers receive the highest level of service and satisfaction.
  
  We strive to respond to all complaints within two business days of receiving the necessary details. Your patience during this time is greatly appreciated. Our goal is to resolve your issue swiftly and to your complete satisfaction.
  
  In addition to resolving your immediate concern, we are committed to improving our overall service quality. We welcome any additional feedback you may have about your experience, as it helps us better serve all our customers.
  
  Once again, we apologize for any inconvenience this issue may have caused and thank you for your cooperation in providing the order or invoice number. Rest assured that your satisfaction is our top priority, and we will work diligently to resolve this matter to your satisfaction.
  
  Please send the requested information at your earliest convenience, and if you have any further questions or need additional assistance, do not hesitate to contact me directly at ******************************.
  
  Thank you for your understanding and patience.
  
  Sincerely,
  
  *****************
  Relations Manager
  USA Containers

  Customer Answer

  Date: 06/02/2024

   
  Complaint: 21759903
  
  I am rejecting this response because:

   

  the left door is bent and will not close it needs to be fixed
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/04/2024

  Dear *******,

  
  Thank you for bringing the issue with the door to our attention. We understand how important it is to have this resolved quickly and effectively.

  
  Indeed, this situation could have been avoided if we were notified at delivery time of the condition of the door as you are allowed to inspect the unit and would have been dealt with on the spot, but we're happy and looking to assist you the best we can so let's please communicate further and get this dealt with as soon as possible. Our ******************* has been notified of your situation and has reached out to you via email. To ensure we address your concerns as efficiently as possible, please respond to their email at your earliest convenience.

  
  We apologize for any inconvenience this may have caused and appreciate your cooperation in working with our ******************* to resolve this issue.

  
  If you have any further questions or need additional assistance, please continue to communicate with our ******************* as I've been in direct contact with them on this and did my best to ensure they will provide you with the best possible solution.

  
  Thank you for your understanding, patience and looking forward to have this resolved as soon as possible.
  

  Best regards,
  *****************
  Relations Manager
  USA Containers

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company and paid for a container on April 1 2024. I immediately had issues with delivery. Promising day after day then one excuse after another. I mainly talked to **** and she on recording promising me a green container. First one they brought to me was blue next was orange. I continued to wait for the right GREEN container. Which was again promised to me. After numerous attempts to resolve the issue they told me they were canceling my order and not giving me a refund. I have talked to several people in the company and still no positive resolution. Id like the ********************** that I ordered.

  

  Business Response

  Date: 05/02/2024

  Hello ***,

  Hope your week is going well. We've looked into this and found out you've already been sent a refund.

  Please feel free to reach out to us directly to further discuss available options if needed.

  Thank you for your understanding & have a great end of the week!

• Initial Complaint

  Date:03/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 16th 2024
  I ordered a shipping container. during delivery the driver hit my house and messed up the gutter. No big deal accidents happen. The driver, and company are refusing to provide replacement gutter, or insurance information. I made A lot of calls, and text requesting resolution.

  

  Business Response

  Date: 03/08/2024

  We are so sorry to hear this, *****.

  We would love to get in touch with you asap. Please call the manager directly at ###-###-####? or give us your number and we will call you back.

  Looking forward to hearing from you!

  Customer Answer

  Date: 03/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: only got 7 days before they will close the complaint. I called today. My number is ###-###-####. 
  
  
  
  Sincerely,
  
  
  
  ***** **********

  

  Business Response

  Date: 03/15/2024

  Dear *****,

  
  I trust this message finds you well. Firstly, let me express our sincere apologies for any inconvenience caused during the delivery of your shipping container on January.
  

  Upon investigating the incident, it appears that the delivery took place in a challenging location, and we appreciate your understanding of the difficulties associated with extremely tight spaces.
  

  I would like to draw your attention to a section in our Terms and Conditions that outlines our policy regarding damages to customer property caused by the delivery driver. The relevant clause states:
  "USA Containers is not responsible for any damages of the Customer’s property done by the delivery driver (e.g., ground, lawn, fences, mailboxes, wires, pipes, etc)."
  

  Furthermore, our T&C specifies that the buyer is responsible for preparing the delivery site, ensuring there are no obstacles, mud, holes, or power cables in the way, and providing a clear area of at least 120 feet for unloading.
  

  However, we understand the importance of finding an amicable resolution, and we are committed to addressing your concerns. To better understand the extent of the damage and discuss potential solutions, we kindly request you to reach out to us directly at your earliest convenience, and we will be more than happy to further discuss the matter and assist with information that we have on the driver so this matter can be further pursued and resolved at ********************* or Support line at ###-###-####.
  

  Thank you for your understanding, and we look forward to hearing from you soon.

  Customer Answer

  Date: 03/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Over 150' of pretty much straight back. The driver should have cancelled the delivery if he didn't have the ability. Site prep was done. It went on a concrete and gravel pad. 

  The driver already lied to you guys once about the lock then vandalized my container to make up for it.

  Would you like to see the screenshots of me asking multiple times for delivery drivers company/insurance? Or even a manager.

  Your terms and services cover you on fences and such. But he hit my house. Ripped the gutter. As a person operating a vehicle you are 100 percent liable for hitting an unmovable object such as a house. 

   The damage is probably about $800. For a new gutter. I offered to get quotes from licensed and insured companies.

   

  You can call me 425-971-8062. Or email me *****.**********@gmail.com

  Your team has been absolutely no help with any information. Working with your company I got a patched together container, and purposely vandalized locking satchel, and  damaged to my house. 

  I can't fathom the idea of a company not being required to provide at least the company name of a sub contractor. Can't believe it this hard to get insurance information. 

   

  
  
  
  Sincerely,
  
  
  
  ***** **********

  

  Business Response

  Date: 03/18/2024

  Dear *****,

  
  Thank you for getting back to us.

  
  I understand your concerns, and I want to assure you that we take them seriously. To address your issues in a more private and comprehensive manner, we will be contacting you directly via email provided shortly.

  
  We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.

  
  Warm regards,
  USA Containers

  Customer Answer

  Date: 03/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:Hello Claudiu,
  
  Id like to have any information you have on this 3rd party. Because the research Im doing right now, is NW Logistics has an invalid business license. That would mean that he should have never been given a contract to do commercial work. 
  Thanks,
  *****
  

  

  Business Response

  Date: 03/26/2024

  Dear *****,

  
  I hope your week is going well. We appreciate the communication on your end.

  
  I just wanted to inform you that after taking this into serious consideration and looked into it, we have responded to your email regarding the recent issue.

  
  Please discuss this matter directly with us so as to get it cleared and resolved further.

  
  Best regards,
  USA Containers

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the container but delivery refuse to come and set up correctly , I have been in contact with usa & Pros delivery

  

  Business Response

  Date: 02/12/2024

  Dear *********,

   

  Hope you had a nice weekend and your Monday is going well. We'd love to look further into this and see what we can do to help.

   

  We'd need your assistance with your Invoice Number for us to further be able to assist.

   

  Please get back to us as soon as possible. Have a great week ahead!

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sea container from them and when it was dropped Off it was told to me that it had been refurbished and I was shown on the inside where they had made leak repairs with caulk and what looks like “flex seal “ rubber spray paint. Also the main door has torn and missing weatherstripping and again this was “repaired” with some kind of grey goop and what looks like caulk. The bottom of the container where the main door closes has been hit by something and has some bent metal damage which makes closing and sealing the door very, very difficult, which is probably why the door seal was caulked and gooped to prevent moisture penetration. In the one reponse we received we were told that we would receive “a cool patch kit and $150 credit “ or we could switch containers if we agree to pay DOUBLE shipping fees. when we responded that that was unacceptable all communication from USA Containers has ceased.

  

  Business Response

  Date: 12/26/2023

  Thank you for your business! 
  
  
  I see that you filed a complaint. According to our records, we offered to send you $150 as a refund and a patch.
  We are not able to replace the container unless you want to pay for it.

  Customer Answer

  Date: 12/29/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1) the weather seal around the door is missing pieces and has had a failed attempt at repair 

  2) the door frame is bent and opening and closing the door is very difficult 

  3) if I purchased an “air and water tight “ container “10 year warranty “ why am I responsible to repair a damaged area?

  4)how is a patch kit going to repair the door frame and the door seal? 
  
  
  
  Sincerely,
  
  
  
  **** **********

  

  Business Response

  Date: 01/04/2024

  Dear ****,

  We appreciate you getting back to us with your concerns and assist us in understanding the issue better.

  The Leaks Warranty offers coverage for any leaks/holes with industry approved patches free of charge, the patch and delivery of it to you, everything covered by the leaks warranty. As you might have already read in our T&C agreement, doors, seals, gaskets are not covered by the Warranty and should be thoroughly inspected at delivery time, before driver leaves. Even if these are not covered by the Warranty we have tried our best and offered some compensation back as well as other options in order to try and help over our leaks emails.

  On a different note, we do appreciate your business and we're still willing to try and work this out with you and hopefully make you happy. We'd like to present you a new option, as long as you're willing to wait for us to have an order close by as delivery costs would be expensive, we're willing to swap your unit for a different one, but please understand these are Used units, not new units so signs of usage like dents, scratches, rust are expected after they've been used for so many years in oversea shipping. If this would work for you, please let us know and let's communicate further afterwards over our leaks emails in order to facilitate the swap with our colleagues in Logistics.

  We assure you we want to make you happy and make this right! Thank you very much for your understanding & business!

  Customer Answer

  Date: 01/04/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** **********

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The container was delivered with bent bushings and it is difficult to open/close the doors to the container. we did inspect the container on delivery but did not realize the doors were difficult to close until after the driver left.

  

  Business Response

  Date: 08/07/2023

  To whom it may concern:
  
  Would you please help us with the email address associated with your order or your invoice number? Or a copy of the credit card transaction? Or a copy of your receipt or invoice?
  
  We'd like to find your order, investigate and then provide an accurate answer. Thank you very much!

  Customer Answer

  Date: 08/08/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am  responding by attaching a copy of the invoice. The invoice clearly states "LIFETIME SUPPORT". However, when I call them and explained the doors are very difficult to open and close because the bearing brackets are bent, I was told it was my fault for accepting the container in the condition it was delivered in and not noting the problem upon delivery. The problem was not discovered until after the driver left. All I am asking for is a replacement of two of the short bearing brackets with bushings. Sending the replacement part would support their "LIFETIME WARRANTY" clause.

  
  
  
  
  Sincerely,
  
  ***** *******
  
  

  

  Business Response

  Date: 08/08/2023

  To whom it may concern,

   

  We truly appreciate your cooperation in providing a copy of the invoice.

   

  We have identified your order and we have identified email threads between our Leaks Lifetime Warranty agent.

   

  We noticed that on August 3rd we have emailed you requesting videos or photos.

   

  As of today, August 8th, 2023 we have not received a reply to our email requesting photos or videos to identify the issue.

   

  Please reply to the email we sent you on August 3rd or to the one we sent you on August 4th. 

   

  We have also attached to this complaint a copy of email communication we've had with you as well as a copy of the terms and conditions.

  We have also attached 1 screenshot of the Lifetime Warranty for leaks.

   

  We appreciate your business, your cooperation and your dedication in making sure that every single transaction is taken care of and promises are kept sacred.

   

  Once we have a reply to our email, we are more than happy to continue the investigation and keep any promises that we have made.

  Customer Answer

  Date: 08/08/2023

   
  
  Better Business Bureau:
  
  
  I did not receive the email on August 3rd. Attached are pictures and videos.
  
  
  
  Sincerely,
  
  ***** *******
  

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased six 20' standard used containers on October 14, 2022 for a total of $17,248.26 that was charged to our **************** on October 16, 2022. On November 8, 2022, two of the six containers were delivered after hours in the dark. Upon visual inspection during daylight hours on November 9, 2022, one of the containers has severe roof damage. Photos were taken and emailed to USA Containers to request a replacement be delivered with our upcoming November 11th delivery of the remaining 4 used containers. They offered a discounted price for the damaged container. We explained that we would like a replacement since the caved in roof would make it difficult to utilize the full container as we intended to. Per USA Containers website they do sell more damaged containers called "Ugly Ducklings". On November 10, 2022, we were notified that a replacement container could not be delivered with our already scheduled delivery and that they were working on a replacement and would be in touch. On November 11, 2022, at 8:13 AM, we were notified via email that they were cancelling the order and not delivering the remaining 4 containers that were to be delivered that day and would be picking up the two. And would refund the **** once they have been picked up. They referenced their USED clause which we disputed with them. We have disputed the charge with ****************. They notified us yesterday that the soonest they can pick up the containers is December 6, 2022. I have gotten several quotes from different LTL brokers who state there are plenty of drivers available. I have tried calling to speak with a supervisor or manager and can not get anyone to answer their 800 number.

  

  Business Response

  Date: 12/09/2022

  1 of the containers that we delivered had a large dent in the ceiling. We picked up the container and accepted the dispute that customer created. 

  It is true - we messed up here. We accept responsibility. We are sorry. 

  Full refund was processed 

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18476630
  
  I am rejecting this response because:

  The credit we received was due to the dispute we filed with the credit card company. It was not due to USA containers issuing a full refund.
  
  Sincerely,
  
  *********************************