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Business Profile

Landscape Contractors

First Class Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20, 2023, we hired Ryan D***** from First Class Landscaping to install an Outdoor Kitchen. Total cost was $6900.00. We wrote a check to First Class Landscaping for $2500.00 and submitted it to Ryan D***** to begin the job. After many attempts to get the work started, Ryan D***** and Zac G******* showed up on April 5, 2024, and started the job. We submitted another $3,000.00 to Ryan D*****. After several weeks of not hearing from them, Zac G******* informed us that Ryan D***** had “skipped town” taking many of his clients money with him. Zac G******* agreed to complete the job. We gave Zac G******* $4000.00 as the next step to purchase the parts so he could complete the job. It is now July 29, 2024, and we have not heard from him. We are very interested in filing a claim against both Ryan D***** and Zac G******* to recoup the money we have lost due to them taking our money, and not providing the services they promised.

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed contract 3/18/2024 with work to be completed by 4/17/24.
    I have a couple issues:

    The existing streambed was supposed to be refreshed with contrasting rock. I have pictures he sent me in an email as as an example. There is no contrast in streambed.

    The area around the water feature was not completely covered with rock. I have pictures that show the exposed lining.

    Several places in the yard have exposed weed barrier.

    There is a orange extension cord over the top of my sidewalk that powers the water feature.

    I have repeatedly called with a promise of next week, next week, next week. The company will not answer my emails or voice messages. I have the history of communication on emails and dates that I called and left messages with no response.

    I will add photos of the work they did and also a couple photos of what was promised as far as streambed contrast.


    ******************************************* 

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went under contract with First Landscaping in July 2023. We made a 7k depsoit for them to do work at our house for the front and back yard. They never finished the project and do not return phone calls or messages. They keep saying they are going to do something and they have not resolved anything and it has now been 3-4 months. We paid for a dedicated line to our garden box area ($750) and they never had that installed. We paid for a putting green area around our tramp and it is sinking and the hole containers that hold the balls are not flush and pop out of their hole. The turf is also separating. We have an unfinshed fireplace that never got done. We have dying grass and broken sprinklers.

First Class Landscaping is NOT a BBB Accredited Business.

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