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Business Profile

Aromatherapy

Vitality Extracts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aromatherapy.

Complaints

This profile includes complaints for Vitality Extracts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vitality Extracts has 3 locations, listed below.

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    Customer Complaints Summary

    • 98 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very unimpressed with this company. My roller bottle doesnt work. I asked for help several times. Kept telling me tricks to make it work. I kept saying I'd already been told that. Then of course after 14 days, then they respond the return window is now closed. What a joke.

    • Initial Complaint

      Date:06/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/30/2023 placed order ORDER #*******
      on 6/6/2023 received the order, the cinnamon oil and the lavender oil re not genuine oils, the smells are that of rotting feet. I have purchased these types of oils for years elsewhere and no the smell and quality when good. This never sent a link for the actual return information and then as well told me only a store credit. I am not interested in getting other fraud or fake and bad and possibly dangerous items from them so I need a refund to the original card for the $22 total.

    • Initial Complaint

      Date:06/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and paid for products I never received and also purchased Skin Envy from Vitality Extracts. The product gave me hives. By the time they finally reached out to me they said it was too late to get a refund. You cannot get through to talk to anyone. Scam and very unprofessional.

    • Initial Complaint

      Date:05/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received this order. I have contacted them several times concerning this issue. I did receive the order that followed it but not the original.

      Recipient: ****** ******* $88.18 Order #*******

      I truly just want my order!

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 30, 2033 vitality extracts took money from my cash app of 89.67 for essential oils I never received. They don’t answer their phone or emails. I would like a refund. I think this is a very bad company.

    • Initial Complaint

      Date:03/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec. 2, 2022, I placed an order for three essential oils totalling $88.71. After several weeks of not receiving this order, I tried to contact Vitality Extracts by email form and by phone. The phone number is answered always that the cue is full, please call again. When customer service answered my email, they said I had received that order. I can prove via my SHOP app on my phone that this order has not been delivered, but was lost somewhere in TN. They would not believe me. I complained to my credit card, and they refunded my purchase price. However, Vitality Extracts has now charged my credit card again for this same purchase. I tried calling again, and the "cue" is full. I have emailed again. This company has terrible customer service, and they owe me $88.71. My order number is *******.

    • Initial Complaint

      Date:03/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      20-Dec Request cancel online
      20-Dec "If you need to cancel, change or pause a subscription. Please log into your account to manage your subscription:"
      20-Dec searched on site for how to cancel & could not find
      11-Jan email from PayPal stating 'you have authorized a payment for Vitality Extracts'
      11-Jan "email from PayPal: Dawn has cancelled the following billing agreement with you. "
      14-Jan Your order is on it's way - bottom of e-mail states Free Returns
      17-Jan submitted for return request
      18-Jan We are sorry to hear you looking to make a return! To continue click on this link:
      18-Jan My response: I already did the steps shown on your site to initiate a return.  I submitted to return the most recent order, please tell me how I go about getting this returned.
      19-Jan if you need to track your order if you haven't rec'd it, use link
      19-Jan My response: I do not need to track my order - I have it.  I want to return it.  I filled out the return request and hit submit but nothing comes up Will you be sending me a return label?
      19-Jan Your subscription has been cancelled and you will not be billed for future orders
      23-Jan My Response: Are you going to answer my request for return instructions How do I send the product back to you? 
      28-Jan Disputed with cc company - when they rec'd the dispute they sent me a return label but told cc company I hadn't returned the product.
      6-Feb Product return received by Vitality Extracts - USPS
      21-Feb Thank you for returning your package. We will issue you a gift card of $30.00.
      21-Feb My Response: I don’t want a gift card, I want a refund. Please process my refund.
      7-Mar Disputed with cc company again explaining the product has been returned, they offered a gift card, I asked for refund and I have not received either
      27-Mar CC company dispute update - Vitality Extract is telling them I never cancelled my subscription so they will be putting the charge back on my credit card now. (Jan 19 above shows they acknowledge cancel)

    • Initial Complaint

      Date:03/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased essential oils online from vitality extracts on February 16, 2023. My order number was ******* for $109.63 paid for via credit card/debit card. I have contacted vitality several times in the past month. The transaction stated it would take 5 to 7 business days to arrive. It has been over one month and my product according to the tracking number says it stuck in another state. I have requested they send out product to me a few times. They keep sending me draft letters that say the exact same thing but from different people. Never a phone number never an email nothing. My payment has cleared the bank and yet I still have no product and no one has contacted me or responded with any details. They are refusing to follow up with their tracking information since they are the sender and are putting it all on me. I can’t get anywhere because I did not send out the product.

    • Initial Complaint

      Date:03/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 products for for a total of $18.05 plus 2.21 tax for a total of $20.26 after a $25 discount supposedly using a discount code. They Added on a larger size of one of the products for a cost of $22.79. I DID NOT REQUEST/CHOOSE to add any other products. I called their customer service contact number and was left on hold for exactly one hour then the call was disconnected. Looked at my bank account online and they have already charged my account for both amounts. If I had added something on it should have been only one charge. I have tried to cancel the order but their system won’t let me . I WANT THIS ORDER CANCELED AND MY MONEY RETURNED IMMEDIATELY. I did not know they are crooked And Not BBB Certified. Please Help. I will never order from them Again!!!

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 bottles of extracts for my hair and signed up for automatic subscription. Later decided to end the subscription to no avail. I have tried calling, no answer. Have emailed multiple times to end it, but they continue to steal 59.64 from my account. I have notified my bank, but if they change the amount by a penny, they can steal more. They are a scam!! I am looking to have them stopped and 119.28 refunded to me. I did receive product after canceling and am more than happy to return, but am requesting assistance with receiving a refund.

    Vitality Extracts is NOT a BBB Accredited Business.

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