ComplaintsforWolfnest Property Management

• Initial Complaint

  08/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They tell people whoever gets all their information in first is the application they process. In my case there were six other applicants. If six people are applying why would I pay a application fee not knowing if I could get my stuff in first if I knew they would keep all six application fees. They are using application fees to make revenue. They seriously pressure you to get your stuff in first they only process whoever has everything including deposit in first . I would never apply knowing six other people were as well if I knew they would keep my 78 if I wasn't done first. It's unethical what their doing. If they made six application fees off one property imagine the money their making. Application fees are for credit reports employment verification not profit and revenue. The chairman of Housing said that himself recently and it's deplorable and disgusting. Did you dont run the app don't keep the money. I spent hours doing their long app plus paid 25 for a pet profile I can't get back or ever use again. They say we can use it all towards another property of theirs. I would never rent from a company making profit off hard working people trying to find a place to live. I agree they should keep it if they run our app and we're declined or pull not but not just because we applied. What a shameful company

  Business response

  08/23/2023

  Thanks for reaching out. We realize how difficult situations like this (losing a race on a property) can be which is why we offer clear guidelines for applying that offer everyone a fair chance and communicate that time is of the essence. In your situation, we received your application on 7/28 at around 1:30pm. Upon receipt, we immediately emailed you information on what was still needed to become a "completed application". Four days later, we followed up with two more emails on 8/1 that again outlined everything outstanding. One at 2:10pm and another at 2:20pm. We had another applicant get locked into first position at 4:45pm that afternoon and immediately notified you. This property had been on the market since 7/5 and went off the market on 8/1and we communicated with you what was needed every step of the way. Additionally, we offer full transparency by detailing our application process online, on page 1 of the application, and send you everything via email. I'm not sure its fair to accuse us of bad practices just because someone else moved faster.

  Customer response

  08/24/2023

   
  Complaint: 20505340
  
  I am rejecting this response because:
  This has nothing to do with not being first. Nothing at all did you read my message at all. Your taking applications from many people at a time charging us all application fees which should be used to determine eligibility of move in not keep for your own revenue after you run the first person info don't keep the other Six people application fee when you didn't run any credit or employment verification. Your having people hurry to be first then run the first person stuff and keep all the other applicants fee without running the application. Really you are the only place ever I found that finds it ok to keep every application fee even if your not running the application. That is the concern. They said six application were in first come first serve completely fair, absolutely but I would not give you 79 if I knew you would keep it if I'm not first and my app is not being verified. Yeah that is bad business practice when you use app fees for your own revenue.
  Sincerely,
  
  ***********************

• Initial Complaint

  08/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Unfortunately this property management company uses deceptive practices to keep deposits. They also use tactics to charge fees that are hidden and set up as predatory in nature. Price gouging and over charging for basic wear and tear. I have attached my close out / move out statement. I did take pictures and had cleaning services + wall service and paint in the home. It seems this is a normal practice by this company. Id be happy to split the costs.

  Business response

  08/16/2023

  Hi *******. Thanks for reaching out. Contrary to what you may believe, our team does the best they can to accurately assess move out charges. Despite our best efforts, we are human and occasionally miss things which is why we have a tenant appeal process where you can dispute specific charges and submit documentation. I didn't see an appeal under your name so I went ahead and emailed you the appeal form. Please explain in detail what we missed and attach any information and we are happy to take another look and correct any errors. Thank you

• Initial Complaint

  01/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The property management company I pay my rent through is charging me a utility fee of $105 every month plus a fee for not having the utilities in my name while the ************************ will not allow the utility to be transferred from owner's name to my name and they are also charging me making me pay utilities through the city for water sewer and gas when I paid the company I pay my rent through the same utility bill so I'm paying the same utility bill twice this can't be legal

  Business response

  01/18/2023

  Hi ******. Thanks for your feedback, but after looking into this, it's clear this is simply a misunderstanding. The utility fee you referenced is for yard care service as is outlined in your lease. The lease also states that you are responsible for setting up the property's city utilities and you provided account numbers at move in. As such, we were under the impression, this was already handled. If this is not the case, and you are unable to set them up in your name, (we have called to verify and are waiting to hear back) then we will simply have the bill added to your ledger. Please let us know if you have any additional questions or concerns. Also, so you know, you can get answers to questions like this much faster and easier by simply calling or emailing our office.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Wolfnest Property sold an unlawful debt to NAR that needs to be removed. I have contacted Wolfnest multiple times and my attorney has as well in regards to this debt. They have no basis for this debt as it is not owed and my attorney tried to take them to court over this debt to which they refused because there is no basis for this debt. I was never provided with any paperwork, any validation of the debt and it needs to be removed.

  Business response

  06/23/2022

  *******, with all due respect, I'm at a loss regarding your complaint. You know exactly why you've been sent to collections and you know exactly what it's for. You did not pay what was owed under the terms of your lease agreement. We worked with you and your attorney for over 6 months trying to get a resolution, during which time you broke multiple promises, ignored payment plan arrangements, and if I may be so bold, generally made zero effort to settle the debt. Yes, it is now with a collection agency, so I would recommend contacting them and making payment arrangements.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wolfnest Management company failed to complete patch & paint repairs, and professional cleaning service, charging over $800 for said services, while also failing to respond to parties interested in entering a rental agreement. Photos were taken of small nail holes patched and left unpainted, leaving walls looking worse than if they had been left as is. In addition, it is very difficult to get hold of any live person in the office.

  Business response

  07/05/2022

  Thanks for the feedback *****, and please let the record reflect, that we have been trying to settle this matter with you for weeks. You have been refusing to communicate with our owner relations manager and it is this choice alone that has left the matter unresolved. We are happy to discuss your concerns at any time, and we will again attempt to contact you about this in search of a resolution.

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lease ended on June 24, 2021. List of charges upwards of $2,000 were sent on July 28, 2021, breaching the 30 day window - multiple attempts were made to contact and dispute these charges, never received any amount of communication. no phone calls were answered or returned, no emails were answered. - Wolfnest **** charges (without consent) from third party Obligo to cover charges without informing us or ever returning communication. - because this was a breach of contract and Utah state law, we did not pursue additional action until Obligo began charging us in a payment plan that had not been agreed upon. - Wolnest has continued to refuse to communicate with us, despite more communication through emails / phone calls; they did respond to Obligo, incriminating themselves for being outside the timing window - Obligo is not threatening to go to collections to get this charge, though it is not valid Additionally, this is a predatory organization. They have powerful lawyers and criminally neglect the properties they manage; this poses an extremely dangerous threat to their tenants. For reference, we spent $3,200 / month renting a house through this organization. - Broken Window: raised multiple times, serious safety hazard, never repaired - Light bulb cover: Replaced by Wolfnest with a piece of paper (we have pictures). Extreme fire hazard, and they attempted to charge us for this cover. - Broken appliances: the refrigerator, stove, and oven were broken for the entirety of our lease. It took months to have a sensor replaced, but the appliances were never actually fixed.- Leaking Appliances: Again, documented multiple times - the washing machine and multiple sinks experienced draining and leaking issues. This was never resolved.These are just a few grievances that Wolfnest has inflicted upon my family and countless others. We request $2000 to cover the move out charges that were unlawful and a breach of contract.

  Business response

  05/20/2022

  Hi *****. Thanks for your feedback, and as imperfect human beings, we certainly do make errors from time to time in assessing move out charges. For any dispute, we ask that you submit what you believe to be charged in error as well as any documenting evidence for review. Please be aware however, that in the absence of new information, we stick with our original assessment based on a comparison of move in and move out documentation. Please submit any documentation you may have showing our charges to be in error to ********************************** and I can assure you it will be reviewed and updated accordingly. Now, regarding Obligo, I believe you are misunderstanding how it works. Obligo is a 3rd party company the provides a security deposit waiver so you don't have to come up with one at move in. This was your choice, and you signed up with them. We do not have the ability to draw anything from your account. We submit the charges to Obligo based on our move out report and you gave Obligo the authorization to debit your account when you signed up in exchange for not having to pay a deposit. Also, I believe it's important to point out that there is a difference between not communicating with you (we have multiple times) and not providing you with the resolution you want. For us deposit dispositions are a simple comparison between move in/out reports. If we made a mistake, please show us (not tell us) and we are happy to make adjustments.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  These people are the lowest form of scumbag degenerates I have ever had the displeasure of conducting business with. First and foremost: fees, fees, fees. As many other complaints have made clear the "people" at Wolfnest are very unclear about billing up front, its only in the process of signing the lease that they will tell you all the fees getting tacked on. Then they will argue here about how "if you don't like it go somewhere else" like this a coffee shop and not A PLACE TO LIVE; this is beside the point. My problem comes with the fact that the first time my room mate and I stepped foot in the place it was covered in dead bugs littering the floors, grease stains on the walls, and the back-door well being flooded with garbage (this is all well documented). My roommate and I had to hire our own cleaning services just to get the place to a livable state. Flash forward to us leaving and these recidivists have the audacity to claim that not only are they keeping the seven hundred fifty dollar deposit, but they are charging us another three hundred on top of that for cleaning and repairs! Nearly one thousand dollars to clean a shit-hole two bedroom apartment that we left in better condition than we found. "The repairs?" you may be wondering, let me tell you what they are. Five nail-holes in the wall that need to be repainted over, and chipping paint on a wall with water damage that we had warned them about for months. They are claiming we still owe them three hundred dollars on top of the seven hundred-ish security deposit. To any prospective renters STEER CLEAR OF THESE CONMEN, to the conmen reading and responding: I hope you used that stolen money to pay the internet **** so you can look up any words that hurt that little head of yours to read, I know real work can be daunting after years of lazing around taking other people's money. Get a real job you scumbags.

  Business response

  05/11/2022

  Thanks for the colorful feedback. To clarify, all fees are estimated, explained, and outlined in our advertising, on the first page of our rental application, and in the estimates we send prior to lease signing. I'm not sure what is unethical about being fully transparent in regards to fees before asking you to sign a lease? Regarding the professional cleaning performed at move in, our records show that you submitted a maintenance request regarding a tub stopper and adding an AC unit, but no mention of the cleaning. I'm sorry to hear that you were unsatisfied, but we can only address the issues you make us aware of. Regarding cleaning and repairs, I'm sorry that you do not agree with the charges and you are free to appeal our assessment by providing any evidence you may have to show repairs or cleaning were made in error. It's worth mentioning that if you fail to have the property professionally cleaned at move out (as agreed in the lease) and caused damage beyond normal wear and tear, we will address those items in accordance with our agreement. If I may, this is all pretty standard in the rental business, but I hope you will find a provider who is better able to address your preferences.

• Initial Complaint

  01/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have ask for the last 6 months to not be contact on my phone for any reason calls or text.

  Business response

  01/04/2022

  Hi *******. Thanks for reaching out and please accept our apology. I can certainly appreciate your frustration as a former tenant who was still receiving our automated rent reminder text messages. So you know, we identified the glitch in our system where you weren't automatically removed from the rent reminder texts at lease termination. It has been corrected so you shouldn't receive any further messages. 

• Initial Complaint

  12/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented through Wolfnest with two roommates and a CO signer for a little over a year and a half, I never had a move in inspection and never had a move out inspection due to the company not having time or the care to follow their own contract. Five months after our move out, our deposit disposition and security deposit was given to us and our account closed. Wolfnest now is claiming more damages, never previously mentioned in the deposit disposition or anytime during their 30 day inspection period. Wolfnest is now stating we owe $3,595 within 30 days or it will be sent to collections. Four months after our move out inspection deemed "completed" by Wolfnest.We have asked for the photo evidence they claim to have and have not received a before photo of when we moved in. We have tried to communicate with wolfnest to get this sorted out before the 30 days is past and they attempt to send the charges to collections but we've had very little if no communication from wolfnest on the problem.Since our move out our online accounts have been closed and there is no way for any of us previous renters to access the ****.

  Business response

  12/06/2021

  Thanks for reaching out and I'm happy to clarify. To begin, we do perform move in and move out inspections, but you don't remember them happening because they take place before you arrive and after you vacate so as to accurately represent the condition of the home prior to your arrival and after your departure. Also, another point of clarification, the state of Utah requires that deposit dispositions be submitted within 30 days of you vacating the home. However, should additional charges or invoices that weren't available within that timeframe arise, we are allowed to send you an updated deposit disposition - hence the updated ****. That is what happened in this particular case. If you recall, there was significant damage to the siding of the home. It appeared as if it was melted from a BBQ being too close to the siding. Unfortunately, due to COVID induced labor issues, it took a good amount of time to locate a contractor who could address the issue and even longer to schedule them and receive his final invoice. Upon receipt, we updated your disposition details and sent you a new statement. I can totally understand that it's frustrating to receive a **** well after you move out, but in this case, it took quite a while to compile all the charges so please accept our apologies for the delay. Also, I'm not sure how you have been trying to contact us, but you can reach us M-F 8-5, by calling ************** or emailing us at ********************************** and we are happy to provide you with the documentation we have. Please let us know if you have any additional questions about this matter.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 18th 2021, wolfnest property management sent a maintenance worker to repair the hot and cold water lines to the washer in the townhome due to leaking and rust. On May 19th, I (the renter) used the washer for the first time since the repairs. The washer drainage line was not hooked back up which resulted in the washer flooding the second level down into the first level. Wolfnest property management was contacted and they sent ******************* to dry out the damage. On May 24th, ******************* inspected the home to create an estimate for repair. Since then, Ive heard from wolfnest 3 times, each after multiple attempts to reach out. Each time they state they are working on it. It has been over 3 months and not a single repair has been made. There is a hole and a crack in the ceiling. The upstairs carpets are not attached and there is no carpet pad. Recent calls and voicemails have gone unanswered. I am requesting the damage be fixed ASAP.

  Business response

  08/30/2021

  Thanks for reaching out. Please accept our apologies as it appears we received some incorrect information from our vendor. When following up on this issue, our records indicate they informed us that everything was completed. Apparently, this isn't the case and we are happy to resolve the issue. We will be contacting you today to schedule repairs for any remaining issues. Sorry for the inconvenience but we will get this resolved ASAP.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩