Business ProfileforLa Sierra Truck Repair, LLC

I took my truck to repair transmission clutch on 6/24/22 to La Siera Truck Repair Shop. Repair was done and i paid full price. Noticed that still not working properly next day, I returned to place of service and had them look at it again. They said to continue driving that it would be ok. Few days later I drove to ***** and noticed that is even getting worst so i returned to La Siera Truck repair shop to have them look at it again. This time they adjusted clutch and said it should be good and to drive ***** miles and come back if any problems. i still was not seeing progress and same problem occur so i took truck to other shop and they did full diagnosis taking a full transmission out and found loose pieces of metal inside of transmission that was causing problems. I had to have new clutch put in and pay again for it. I returned to la Siera Truck repair shop to see about getting refund. They told me they will send parts i gave them back from clutch they repaired to the manufacturing place and will let me know in 4-6 weeks. I waited 7 weeks; they did not call so i went back to the shop at this time they said they did not send it back yet that they did not have time to do it. I asked them can i take it to manufacturer for them and they said yes and gave me parts to take back to manufactures. I gave it to manufacturer, and they said they will let shop know. Then i went back to shop advised i delivered parts and gave them a copy of paperwork. they told me they will let me know in about a week of outcome. i again waited few weeks went back and they call the manufacturer they told them will be couple of more weeks. Again, i waited few weeks went back yesterday and i asked about it they said manufacturer never called them back and they never followed up on it either. They did a bad job of repair and should be taking responsibility to me and refund the funds and deal with manufacturer on their time if they feel parts were bad.