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Business Profile

Moving Services

Loyal Moving and Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Against Loyal Moving Company
    Dear BBB,
    I am filing this complaint against Loyal Moving Company and WeHaul Moving Company regarding deceptive and predatory practices that have caused me financial and emotional harm.
    On July, 17, 2025, I paid a deposit to Loyal Moving Company through ****** ********** Cash App to secure moving services. After payment, they failed to provide the agreed-upon services. Instead, they claimed they did not know where my belongings were, and that another company, We Haul, had taken possession of them. I never contracted with We Haul.
    Loyal and/or We Haul are now threatening to auction my belongings unless I pay an additional $7,000. This is unacceptable and feels like extortion.
    What makes this worse is that I disclosed to Loyal that I am on disability, with cognitive and memory issues, and needed my husband to participate in the decision-making process. Despite this, they pressured me into paying and misled us about the services.
    Summary of Issues:
    Deceptive misrepresentation of services.


    Transfer of belongings to a company I did not hire.


    Threat of auction unless $7,000 ransom is paid.


    Exploitation of my disability and cognitive challenges.


    I am requesting that the BBB document this complaint, investigate Loyal Moving Company’s practices, and alert other consumers to these harmful actions.
    This experience has been extremely distressing, and I want to prevent others from falling victim to similar misconduct.
    Sincerely,
    ******* ******* ********* ************ ************************

Loyal Moving and Storage is NOT a BBB Accredited Business.

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