Reviews

This profile includes reviews for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Portfolio Servicing, Inc. has 10 locations, listed below.

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  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake City, UT 84119-3284

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  Select Portfolio Servicing Inc.

  PO Box 53077 Jacksonville, FL 32201

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  Select Portfolio Servicing Inc.

  10401 Deerwood Park Blvd Bldg 2 Jacksonville, FL 32256-5007

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  Select Portfolio Servicing

  PO Box 6501 Springfield, OH 45501-6501

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  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

Review Details

• Review fromChristine F

  Date: 05/22/2024

  1 star
  The worst company ever. They don't know what they are doing. They hold money and lie about it. They don't offer help when it's approved. This company received much money to help people with arrangements. They have always been awful to deal with. I suggest calling the banking commission don't waste your time with bbb

• Review fromAn N

  Date: 05/20/2024

  1 star
  I have tried to establish an escrow account on two properties with SPS since 11/23. After 10-12 calls and emails from November until this morning. SPS has managed to establish escrow on one of the accounts. The other account has yet to have an escrow analysis despite my repeated written and phone requests in the past few months. They did make payments for the property taxes and insurance companies when I submitted the documents to the SPS portal directly. But they charge a monthly interest for each escrow advance payment . I have not encountered this scenario with other lenders before and will investigate to find out whether this is a Federal Trade Commission violation. The customer representatives at SPS have all been very courteous. But they seem more interested that I download the SPS apps to make payments rather than solving the above issues. They claim to have written notes at each encounter and 'we will forward to the escrow department and ask them to escalate" but in the times I have called to follow up, the response has typically been "it does not show here that your accounts are escrowed, but did you know you can download the app? is your cell phone current so we can text you?" And then we start all over with "if my accounts are not escrowed, how is it that SPS made the property tax payments last December? and then home insurance in February? Can you please review the the written documents I submitted since November and this February? " This is a truly inept loan servicer and I am 100% in agreement with the other reviewers.
  

• Review fromSheela T

  Date: 05/14/2024

  1 star
  Poor customer service, Inconsistent answers! They are holding my escrow overpayment, and charging interest for what I owe on the mortgage.

• Review fromSteven G

  Date: 04/29/2024

  1 star
  In the 6 months since SPS took over the servicing of my mortgage, they incorrectly paid our taxes, incorrectly issued our 1098 forms, did not adjust our grossly inflated escrow account until they were called out on it, and then "lost" the refund check (issued without tracking information, and then would not provide any actual proof that it had been sent). During this debacle, all the communication and corrective actions had to be initiated from my end. Now, SPS refuses to proactively communicate on any issues and will not provide any status updates as to when the replacement check is being mailed (maybe not for another 30 days, and forget any EFT or electronic deposit). Their (intentional?) mismanagement of our payments and reserves closely resembles a check kiting scheme where they realize they will only be servicing these portfolio loans for a limited time, so they drag their heels and move the money around internally as long as possible to maximize their earnings on our accounts. All the while, denying us access to our own funds. I hope to move our business out of SPS ASAP so you can shut these criminals down. (Tried to leave zero stars.)

• Review fromJohn R

  Date: 04/23/2024

  1 star
  Extremely rude and condescending customer service team. I wish my mortgage was sold to any other servicer. I am about to spend $15k just to refinance and change servicers. The customer service rep was incompetent and didn't know a thing about banking or even the platform they use to manage my loan. They have no playbook, it seems they hire people with no skills and stick them in a chair until they quit and then replace. Really really bad business and the owners should be held accountable for such a poor experience.

• Review fromtimothy t

  Date: 04/16/2024

  1 star
  If there was an option for less than zero stars they would get it. Worst loan company ive ever dealt with. Soo many problems we got a different loan to pay this one off just because theyre soo difficult. they send letters with $0.00 balance due but call everyday demanding more money and holding our title hostage. Poor communicating and system updating.

• Review fromJos P

  Date: 04/11/2024

  5 stars
  Select Portfolio Servicing has managed my mortgage very well in the past few years. They have been understanding and willing to work with me when challenging times have occurred. They are responsive and explain any concerns I may have had in every situation. I could not say enough about this company as I am completely satisfied with their servicing of my mortgage. I cant of a single discrepancy I could list for anyone's information. They are first class in every way possible. A+++

• Review fromJay K

  Date: 04/11/2024

  1 star
  This company is absolutely terrible. Customer care is very rude and unprofessional. Management cannot be bothered to help.

• Review fromTheresa S

  Date: 04/09/2024

  1 star
  This is the worst company I have ever dealt with, hands down! My mother passed away recently & I learned that Select Portfolio has a judgment against her from 7 years ago & they have a lien on my mothers home. I have been calling everyday for the past 3 weeks to find out about this judgment. Every time I send them information they say I need to send it to a different department. They have had me jumping through hoops, talking to a different person every time only to get nowhere. Not once have I spoken to a supervisor or a manager, its always the customer service department. Finally, I got somewhat of an answer. They said that there was no payoff for the judgement. I told them if there is no payoff, then o need a recorded lien release on my mothers property. They gave me an email address & said that I needed to email them with an ************ will review it to see if they accept it, then release the lien. Why in the world would I make them an offer if there is no payoff!! This is getting ridiculous. Like I said, worst company I have ever dealt withever!!

• Review fromMechelle E

  Date: 04/09/2024

  1 star
  My mortgage loan matures 4/27/2024. I called today 4/9/2024 because I received a letter stating that there were insufficient funds to pay off my loan last month. I called SPS to see why I received that since my loan had not matured. First I was told that I cannot go by the dates or the dollar amount that is in the letters. I should have requested a payoff amount. Then I was told that they "fronted" me the money that was not paid and I need to mail them a certified check. Then she begins to lecture me about how they are not going to release my lien until I send the balance owed. I told her that I was questioning that, because I know they can't release it. I just want to know why they paid it early and what my true payoff would be. She told me that she could not request a payoff because SPS had already requested one and they cannot order another one. She told me that I was supposed to contact them 30 days ago and request one. I told her that I have never had to request a payoff amount on a loan unless I was paying it off early. She told me in a condescending tone that with all loans that you are required to request it. She kept treating me like I was ignorant. She read the same letter to me 5 times and finally acknowledged that the letter did say April 27, 2024 was the maturity date. She said I don't know why they paid it early but that doesn't matter, you owe us the money we paid for you. She told me the amount on the last letter was the correct amount. I asked her how do I know since she said I can't depend on what the letter states. She told me that I could take it to the bank it was accurate. She again said let me read the letter again and break it down more simple for you. I told her no because every time she read it that she told me something different. This is not the first time I have had trouble with them. The is a horrible business. They are very dishonest I don't understand how they are allowed to continue to operate.