Business ProfileforPrimary Residential Mortgage, Inc.

My mortgage payments processed through NASA Federal Credit Union, on December 29 for January 2024, was rejected several times by Primary Residential Mortgage stating "No Account". My mortgage has been paid thru this same system with the same account number **********, in the same manner for 3 years, the very beginning of this loan. I was advised of ongoing problems with PRMI's system returning/rejecting payments by an employee within their company. She advised that "this problem was suppose to be fixed". I received several phone calls advising that my mortgage was late. I received a letter dated January 16, 2024 stating that now owe $3,375.64 and threatening a late fee of $48.42 and reporting to credit bureau. A THOROUGH REVIEW OF MY PAYMENT HISTORY WILL REVEAL THAT MY PAYMENT ARE ALMOST ALWAYS PAID THE END OF THE PRECEEDING MONTH. I AM NOT BEHIND IN Y PAYMENTS. This is so very disturbing not to mention erroneous. It's time to pay my February mortgage. I fear that it will be returned also. I am a 71 year old senior maintaining my home and caregiving a sick husband and grandchild. This only adds to my stress level.